Refund policy

30 Day Comfort Trial

If you find that within 15 (fifteen) days after the receipt of your bedding you are not satisfied with your purchase, Metro Mattress will allow you to exchange your complete sleep set (mattress and foundations*excluding adjustable bed bases), for another sleep set of equal or greater value. This offer is a One Time Only Exchange, and the redelivery of the new sleep set / pick-up of old sleep set must be completed within 30 days of original receipt of goods. No exceptions. Merchandise must be available for pickup within Metro Mattress’ regular delivery area. Drop shipped merchandise does not qualify for the Metro Mattress 30 Day Comfort Trial.

This Program applies to New Bedding only. Merchandise having been sold “As-Is” (Including, but not limited to: Floor Samples, Scratch & Dent, Clearance Merchandise, etc.) will not qualify for Comfort Exchange Program. After delivery of newly selected comfort exchange sleep set, ALL SALES ARE FINAL AND NO FURTHER EXCHANGES ARE PERMITTED. No Refunds will be considered. All requests for a Comfort Exchange must be made in person within 15(fifteen) days of delivery, at the original store of purchase. As stated in the Metro Mattress Sales Agreement (and notated by Customer) ONLY Customers purchasing a mattress protector from Metro Mattress will qualify for this one-time Comfort Exchange. As acknowledged by Customer at the time of original purchase, failure to purchase and utilize a mattress protector from Metro Mattress shall disqualify Customer from participation in our Comfort Exchange Program. No exceptions. At the time of exchange, original mattress must be clean and COMPLETELY free of any stain or blemish without exception, as well as have all law labeling intact. The Customer will pay the difference between the original purchase price and the full list price of the newly selected sleep set (which can be found on the official Metro Mattress Price Tag located on the display model in the store of original purchase). Promotions, Sale Prices, Discounts or other rebates will not apply in calculating the Mattress Only Price of the Customer’s new bedding selection. In addition to the price difference, there will be a mandatory exchange fee of $99.99 for all mattress sets exchanged under these terms. If during re-selection, Customer chooses a mattress that is priced lower than the mattress they seek to return in an exchange, the customer will have no “difference” to pay, but customer must still pay the $99.99 service charge in order to participate in this program. This fee is in addition to any delivery fee. In these cases, NO partial refunds NOR store credits will be issued. No exceptions. Our Comfort Exchange Program is limited to bedding only. Adjustable Bed Bases, frames, futons, daybeds, headboards, bunk beds, pillows, etc., are NOT part of the Comfort Exchange Program. Special Order merchandise which includes (but is not limited to) special size merchandise such as Full XL, Three Quarter, Waterbed Inserts, Cal. King, etc. do not qualify for Comfort Exchange Program. Cancellations prior to delivery will be charged a 5% fee.