FAQ's

All mattress sizes are approximations based on each manufacturer and can deviate from the sizes listed below. This is done to ensure your mattress fits your sheets, bedroom furniture, or other accessories. We carry the following sizes:

California King: Approximately 72"W x 84"L

King: Approximately 76"W x 80"L

Queen: Approximately 60"W x 80"L

Full/Double: Approximately 54"W x 75"L

Twin XL: Approximately 39"W x 80"L

Twin: Approximately 39"W x 75"L

Availability by size and mattress thickness varies by model.

Yes! We provide fast, reliable local delivery across Syracuse, Webster, New Hartford, Cortland, Oneonta, and Horseheads. Delivery options and times will appear at checkout based on your location.

Most mattress and furniture orders are delivered within 1–3 business days, depending on availability and your location. You’ll receive updates once your delivery is scheduled.

We are confident that you will get the lowest price from us since we work very hard to ensure we offer the best quality at the best price anywhere. If you find the same in-stock item locally for less, we will match the price. For additional peace of mind, we will even protect your price for up to 30 days after your purchase. If you find your same order at a local retailer (within 50 miles of one of our stores) cheaper within 30 days of purchase, provide us with the advertisement we will match it and refund the difference. The best way to get the best deal is to buy with us!

Some exclusions apply such as clearance, scratch and dent, special order, and/or close-out merchandise. Hand-written quotes are not eligible for the price match policy and this policy will be applied to the entirety of an order. See store for details.

Most guests opt for us to handle delivery, but if you want to DIY it, you can pick-up items in store. Many items are available for same-day or next-day pickup from our Liverpool, NY warehouse. If the item is in stock we can usually arrange store pick-up within a couple of days after purchase. Pickup availability is determined by factors such as stock and distance from our Liverpool, NY distribution facility. See store for details.

Metro Mattress has been in business for 50 years and we are very careful about what products we feature on our floor. Our collection is carefully curated to offer the best products at their respective price point, available anywhere. Our products are often backed by sleep studies, use eco-friendly materials, have extensive durability testing, and come backed by years of research.

On the other hand, most heavily marketed, online mattress companies, are often fly by night, owned by the same conglomerate, and branded/re-branded as needed. These mattresses often have great reviews the first few months and then not so great of reviews after. There have been hundreds of these brands over the years and most close up shop before the long-term quality of their products are discovered. They blitz you with marketing statements that ignore the numerous scientific sleep studies conducted over the last fifty years and their products often fail before the 5-10 year period a mattress should last. Worse, the materials they use in their products have sometimes been discovered years after the fact to contain harmful materials such as fiberglass.

At Metro Mattress, all of our products come with warranties backed by both us and the vendors we partner with (most who have been around for over 100 years). Our products are safe and non-toxic. We have staff in our stores with an average of 10 years of experience, ready to help you pick out the mattress designed for YOUR body. If something goes wrong, you can call or walk into one of our locations and talk to an actual human. Not AI.

Long story short, if a product was worth having on our floor, we would have it. We are ready to prove to you that we are the best, whether it's through our thousands of five star reviews on Google, putting our money where our mouth is with our Sleep Trial, and through our industry best service and selection. Before buying anywhere else (especially online), come see us first. You won't regret it!

Absolutely. Our team specializes in guiding customers through comfort levels, materials, and sleep styles. You can contact us or visit any of our stores for personalized recommendations.

Almost everything we carry qualifies for a 30 Day Comfort Trial. You can read more on our policies page.

Yes. All mattresses we sell include a manufacturer warranty that covers defects for a specific period. Warranty length depends on the model and brand. If you believe you have a warranty defect, you can contact your nearest store for next steps.

Yes. After placing your order, you will receive delivery updates by email or text. Our team will notify you when your order is scheduled and when it's on the way.

Assembly services may be available for certain items and locations that are purchased from us. Contact us to confirm availability and pricing for your area.

We accept major credit cards, Shop Pay, PayPal, most major credit cards, Acima, Wells Fargo, and other secure payment methods during checkout.

You can reach us through the Contact Us page, by email at info@roomstodayonline.com, or by visiting one of our retail locations. Our team is always ready to help with questions, orders, or delivery assistance.

First thing is first, make sure you locate a copy of your original sales receipt. We are unable to provide copies so put this in a safe place after purchase. Maybe even under your new mattress. Once you have located your receipt, each manufacturer has a different procedure for filing a claim. Most allow you to do this by filling out a short form on their website. Once filed, the manufacturers state the process can take 4-6 weeks. If you have questions about what qualifies for a warranty or if you need assistance filing a claim, feel free to contact us at your local store.