REAL REVIEWS, REAL PEOPLE

Every review on this page has been submitted by a real, verified Metro Mattress customer on Google and Facebook. In the interest of transparency, we do not alter customer reviews.

Metro Mattress 4000 Positive Customer Reviews on Google
Nancy Witschi
Nancy Witschi
02:11 22 Jan 19
Paula was wonderful. She answered all my questions and she was so helpful. I bought a mattress from Metro 9 years ago and I will be a returning customer thank you for the great customer serviceread more
Sohaib Soliman
Sohaib Soliman
23:17 30 Dec 18
It was a wonderful experience working with Terrance to buy our bed today. We had been to multiple mattress stores before and were honestly just getting lost behind all the options, confusion in prices, and pressure to buy. Terrance was very knowledgeable and helped direct us to the mattress we wanted without any pressure. We highly recommend asking for Terrance if you are looking to buy a mattress!read more
Samaa Aiad
Samaa Aiad
23:15 30 Dec 18
Overall great experience, Terrance helped us find the best quality mattress within our price range quickly. He answered all our questions and was knowledgeable about all the different types. He was easy to talk and we didn’t feel pressured to make the sale.read more
Kara Alheim
Kara Alheim
00:47 17 Feb 19
Very clean and professional place. Was greeted with waters and offered to take our coats. We ended up buying a mattress but the whole process seemed to take awhile. The salesman was very smart and knew was he was talking about but went a little over our heads on some things. Glad this hunt is over!read more
Judie Samhammer
Judie Samhammer
17:24 02 Feb 19
Had a great mattress shopping experience! The salesman, Ryan was very knowledgeable and very helpful. The mattress and our new pillows were delivered promptly the next morning.read more
Lisa Toscano
Lisa Toscano
04:53 16 Jan 19
The salespeople here are experts. They truly want to get you into the BEST bed for you and your individual or couples needs. They make it into a science. The bed I got 2 weeks ago is by far the greatest one I've ever had in my life. They listened to hubby's and my needs. The delivery guys were so nice too!read more
ben kolakowski
ben kolakowski
18:15 12 Aug 18
I worked with Tom at the Glenmont location and my experience was fantastic. He was polite, well-mannered and extremely informative. He helped me find exactly what I was looking for. Would certainly recommend anyone to do business in that location!read more
Mari
Mari
13:12 05 Aug 18
It’s been awhile since we have purchased a new mattress. Andrew was an amazing help. He really took his time to place us with the right product. Not only did I feel great about my purchase but was surprisingly happy with the salesperson. I do not like working with the classic pushy salespeople. Andrew was not that...he was so knowledgeable, interested in my situation, and he really took his time. He was not at all pushy about one mattress over another. I was shown many different price levels. I’m happy with our choice. Delivery was seamless. They communicated about their on time arrival time and did a great job setting up the bed. Upon delivery we realized the bed was sitting up so high that I’d need a step stool. Andrew immediately set us up to swap out the boxspring with a much thinner foundation. I’m a little apprehensive about finding sheets THIS deep! We did get the sheets that they sell there. They have thick elastic band around the whole bottom sheet. They worked like a charm. One thing I wish was that we upgraded to the cooling mattress protector. I wasn’t sure if that was just a hokey upgrade. The bed is very warm. Overall, I am very happy with our Beautyrest Black Natasha and I feel supported by Metro Mattress. So far so good! I’d recommend. Definitely go when Andrew is there! He will not steer you wrong.read more
Darleen Taylor
Darleen Taylor
00:51 01 Aug 18
Andrew was fabulous. I told him my situation and he found the perfect mattress at the perfect price. I was having a stressful day and he made my day. He is very professional and friendly. I would recommend anyone to go there.read more
Rob Collins
Rob Collins
17:34 28 Dec 18
Excellent knowledgeable sales guy who didn't pressure me. He let me test out several mattresses until I found the right one.read more
Jaxson Chase
Jaxson Chase
21:14 18 Dec 18
Enjoyed my experience at Metro Mattress. Bill was very helpful and polite. Will definitely recommend anyone looking for a mattress to go to your Johnson City location.read more
Scott Sherman
Scott Sherman
18:04 26 Nov 18
Very good customer service! Selected a mattress and frame in 15 minutes. Jeff Solomon was personable, helpful and informative. Credit app and process with interest free terms was quick and easy.read more
Kristen Burt
Kristen Burt
00:06 16 Nov 18
Great service from Chris and Patrick today! I came back today for my mattress needs based on previous experience at Metro mattress. Thank you to both Chris and Patrick for listening to my needs and steering me towards my best nights sleep- and timely delivery! Highly recommend-read more
Ahmed Alsmaeil
Ahmed Alsmaeil
03:34 12 Nov 18
The man who helped me (Christopher) was informative and he gave recommendation based on the budget I told him about. The place has great variety of Matressesread more
Gary Bidlespacher
Gary Bidlespacher
14:34 05 Sep 18
We had to send a review as our visit to your Ithaca store was so good. When coming in with add from newspaper. We wanted to see what the store offered. We were met immediately by your salesman Ron. He was so friendly and spent a lot of time telling us about the mattress's and listening to our questions. He was very gracious about exchanging the mattresses to let us try many (some over again) ! We came in to just look but decided to buy after Ron worked with us to find what would be the best fit ! We even called Ron after leaving to ask a question and he was so helpful. Our delivery came next morning with such polite and professional by showing us how to operate the bed after they put it together(we bought bed with head & foot to be raised ). I asked for their names (Braulio & Bior) so I could share what our first time buying was like at Metro Mattress. We slept on our mattress last night and it was wonderful. Thank you to your employee's for making our visit such a success and getting us the mattress we needed !!read more
Ally Slover
Ally Slover
00:17 16 Jan 19
Very pleasant and efficient experience. The salesman I worked with (Terry) was incredibly nice and made sure to get me in and out within 15 minutes which included picking my mattress and writing up all the paper work , definitely the nicest mattress carrier I've ever shopped at.read more
Brooke Knickerbocker
Brooke Knickerbocker
22:15 20 Dec 18
We had a great experience. The staff were very thorough and friendly. We did not feel rushed and they took the time to make sure we were selecting a bed that would be comfortable with.read more
butterflyinchic
butterflyinchic
03:05 04 Dec 18
This place is great. We spent about two hours trying every mattress and pillow they had to offer. We ended up purchasing an adjustable den frame with massage, a mattress that was on sale, a cooling heat dispersing cover, and two personalized pillows. The sales team was great - very informative and helpful, accommodating to our needs instead of the most expensive sale (as I have experienced elsewhere). I highly recommend you go in to their store and ask the questions you have, and let them help you find the right material for you personally to get your best rest on. Very satisfied with the customer service experience and our purchases. 5/5 star rating - couldn’t have been any better!read more
Tina Londerville
Tina Londerville
03:34 06 Jan 19
Tony Ivey is Awesome. VERY knowledgeable. I recommend Tony to anyone who needs a mattress. Arsenal st. Store.read more
Nicholas Reddick
Nicholas Reddick
18:25 03 Dec 18
Mike French did an excellent job of pointing me in the right direction of a mattress that suited my needs. He was very professional and patient while I tried out several of the floor samples and he never pushed too hard on the up-sale of additional items that I found unnecessary. Mike is an exemplary salesman and Metro Mattress should hold the highest of value for his employment and dedication.read more
James Ballard
James Ballard
17:46 25 Nov 18
Wonderful experience! Manager was The Best!Will definitely return. James Ballard
Noreen Brady
Noreen Brady
21:13 21 Oct 18
KennyG was an excellent salesman. He was very courteous and patient with us. We will be very happy to send him future customers. I know we will be happy with our new mattress.read more
Kerry Washburn
Kerry Washburn
21:05 19 Oct 18
Bought a new mattress today at the 137 state route 104 oswego location. Had a great experience and great service. Very helpful associates!read more
Lori Wells
Lori Wells
18:40 23 Aug 18
I had a very good experience choosing my new mattress. Dave did a great job and answered all my questions.read more
Luciana Araujo
Luciana Araujo
00:21 06 Jan 19
I was very happy with the service my husband and I received.
Wesley Kipp
Wesley Kipp
00:15 06 Jan 19
Jason did a great job helping my wife and I choose the right bed for us.
Ann Barrett
Ann Barrett
17:13 12 Dec 18
Jason was very helpful with choosing the best mattress! Very pleased with the options and friendly service!read more
Sara Albanese
Sara Albanese
18:07 29 Jul 18
My fiance and I came in to the Rt.57 Metro Mattress location and was very impressed by the cleanliness and choices in this location. Steve was very helpful and knowledgeable, making it easy to pick what we needed to be happy!read more
Gail Frost
Gail Frost
13:35 16 Jul 18
We went looking for a new bed for my mom. Steve showed her the different mattresses and she found one she loved. Had an amazing experience.read more
Diana Graser
Diana Graser
12:01 06 Jul 18
Easy to deal with, both sales and delivery. On time delivery. Traded out foundation that was high the next day.read more
Zac Seaver
Zac Seaver
20:10 13 Jan 19
Joey spent a lot of time understanding our needs and testing out different mattress styles. Overall, a great experience.read more
Jennifer Saburro
Jennifer Saburro
17:49 13 Jan 19
Joey was awesome! This was 3rd purchase from Metro Matress. Loved working with Joey. Highly recommend this location and Joey! He was patient, friendly, went the extra mile for us and was pleasant to work with!!read more
David Battaglia
David Battaglia
18:48 05 Jan 19
I had a great experience at Metro mattress with Joey. From him asking me the right questions to figure out me needs, to showing me all potential mattress models. Joey provided me with everything I needed to figure out the perfect mattress for me in a timely manner; while giving me ample time to adjust to each mattress accordingly. I highly recommend doing your mattress shopping at Metro Mattress Schenectady location with Joey!read more

Google Rating
4.7