REAL REVIEWS, REAL PEOPLE

Every review on this page has been submitted by a real, verified Metro Mattress customer on Google and Facebook. In the interest of transparency, we do not alter customer reviews.

Google Rating
4.6
Facebook Rating
4.6
Joyce Dennington
Joyce Dennington
00:32 22 Feb 18
Great customer service. Great product! Delivered on time and setup in less than 30 minutes. Took the old mattress and box spring away! Love, love, love my new bed!read more
Dava Blanchard
Dava Blanchard
20:03 21 Feb 18
Friendly and knowledgeable. Worked to get best price and plan to fit my budget..
Candise Mye
Candise Mye
20:05 18 Feb 18
Mike and Terrance at the Amherst store were very helpful in adjusting our warranty claim . They were proactive when the manufacturer wasn't very cooperative. I appreciate their efforts on my behalf. Can recommend them highly.read more
caryl newhof
caryl newhof
23:28 20 Jan 18
Andrew was very patient and helpful. I made a mistake on my first choice of mattress and took advantage of their 30 day exchange policy. This was a hassle free experience no added charge for the exchange. I did buy a more expensive mattress but this was my choice and I was not pushed to do this in any way. You can believe what Metro Mattress promises.read more
Lynda Gardner
Lynda Gardner
04:50 16 Dec 17
I felt like Kim really helped us to pick out a great mattress and gave us a lot of good information. She was also very nice.read more
Sharon Kolodny
Sharon Kolodny
23:43 15 Dec 17
Needed a bed frame and was able to get one quickly and at a fair price.
Paul Wozniak
Paul Wozniak
14:31 01 Jan 18
Great experience, helpful workers, and good prices.
Judith King
Judith King
17:35 18 Dec 17
I got what I wanted, a quality hybrid mattress AND at a price I asked for. They worked with me and were very patient as I considered many factors. Thanks Vanessa!read more
Marshall Champoux
Marshall Champoux
13:20 15 Dec 17
We were extremely satisfied with our very knowledgeable saleswoman. Great buying experience with absolutely NO PRESSURE!read more
Hannah Beck
Hannah Beck
21:47 15 Jan 18
Our salesman Mike was a great help, he made buying a bed so easy.
Emory von Au IV
Emory von Au IV
22:27 15 Dec 17
We had a great experience at the Amherst, NY location. Got the right bed for us with excellent service.read more
Todd Haines
Todd Haines
13:20 20 Oct 17
Great sales process. Michael wasn't pushy at all and helped steer us to to mattress set that we liked and that was also in our budget range. Very thorough explanations and very happy with the service. This is our 3rd purchase from Metro Mattress. Very happy with all 3 purchases.read more
Janeen Orr
Janeen Orr
17:38 16 Feb 18
I showed up after 5pm on a Friday and needed delivery the next day. I was told I needed to have my purchase done by 6pm. With the help of Ron, I decided on a bed and it was delivered the next day. I love my bed and the customer service I received!read more
Kristi NeallyLeh
Kristi NeallyLeh
19:04 02 Jan 18
Staff was great with kids and willing to help find a great mattress within our budget
Banke Abioye
Banke Abioye
03:59 26 Oct 17
Great service! Our salesperson, Ron, found us a great deal for our mattress, and took the time to really educate us on picking the best mattress for us. The mattress that we purchased is phenomenal! Best sleep that I've had in years.read more
Louie & Shelly Fiorentini
Louie & Shelly Fiorentini
19:44 21 Dec 17
The two gentlemen who work at the Cortland Metro Mattress have been so helpful in buying a mattress, box springs, and bed frame. They showed me everything and we had to decide on our budget needs. Everything was delivered as promised and set up. We are also purchasing a Cool pillow that my wife needs due to hot flashes. If you are buying anything for a bedroom definitely stop and see these two men. You will not be disappointed.read more
Tina Hotaling
Tina Hotaling
12:00 17 Dec 17
I highly recommend Metro Mattress in Cortland NY. The sales people there are wonderful to work with and they know everything about each mattress in the store all you need to do is tell them what type of firmness you are looking for, my husband and I love a very firm mattress and Christopher led us right to the best one they had Thank you Christopher.read more
doug exley
doug exley
01:59 20 Oct 17
Went to MM to get a mattress for my dad. Bought a twin, great service and product. Needed to return and did so with no hassles. Upgraded to a full size for 400$. The manager, Terry, was fantastic. Knowledgeable, helpful, just the best. I can't recommend Terry and MM enough-you can't do better.read more
Elizabeth Dial
Elizabeth Dial
18:00 13 Feb 18
We had a great experience at Metro Mattress with Mike. He helped us find a mattress within our budget and was definitely not the pushy salesman type. He took the time to find something that worked well for both of us and we feel we got a really good deal on a quality mattress without being pressured into anything that either wasn't for us or was outside of our budget comfort zone.read more
Jennifer Lynch
Jennifer Lynch
01:18 08 Feb 18
All around fantastic experience! All of our questions were answered and we left the store feeling extremely pleased with our purchase. Delivery came two days later! The delivery team was so friendly and efficient. We will absolutely recommend Metro Mattress to anyone needing a new bed.read more
Megan Daigle
Megan Daigle
18:16 31 Jan 18
We were very happy with our representative (Mike French) because he wasn't too pushy, he was reasonable, and he seemed like he had our best interest in mind.read more
joanne earl
joanne earl
00:26 20 Feb 18
It was a wonderful experience the staff was extremely helpful and I love my mattress
Stephanie Denny
Stephanie Denny
14:27 13 Feb 18
Drivers kept us very up to date regarding delivery. Very professional and courteous! We love the mattress we bought for our daughter as well! Can’t wait to come back to purchase our TempurPedic!!!read more
Brittany Allen
Brittany Allen
18:13 18 Dec 17
Kenny G made the experience painless. He was very knowledgeable about the products and how to care for the products once at our home. He was also personable and took the time to answer my questions and did not make me feel like a bother for asking questions. Would highly recommend seeing him if you are unsure of what kind of bed you are looking for.read more
Mo Na
Mo Na
20:08 29 Jan 18
Excellent customer service! Salesman name Zach is not only knowledgeable about mattress but also very helpful and professional.read more
Zach Valentine
Zach Valentine
21:32 28 Jan 18
Metro Mattresses risk free sleep guarantee makes you decision to experience the benefits of your perfect Tempurpedic that much easier...and extended financing options are amazing.read more
Melissa Perry
Melissa Perry
00:24 17 Dec 17
Excellent selections and great service!
Louis Klapper
Louis Klapper
14:00 19 Feb 18
Staff was very patient and tolerant of my many questions and my indecisive nature. I spent over an hour laying on two different mattresses before making a decision, and not once did I feel rushed or like I was an inconvenience. Delivery information (i.e. the time of delivery) was a little off, so they had to come by the next day, which left me without for one day. This is why 4 instead of 5 stars, however, overall, I would recommend them to anyone who asks!read more
Laura Ob
Laura Ob
01:07 17 Feb 18
The staff and delivery guys were professional and very helpful. We went to buy a bed the day of a snowstorm and I was so glad they were open. I came in with my 4 year old and 4 month old to get a bed for my 4 year old. He still talks about trying out the beds like the 3 bears story! Thank you for being so helpful and accommodating.read more
Tammy Burrows
Tammy Burrows
23:59 03 Jan 18
Steve was very helpful and patient while I picked out a new bed for my roommate. The delivery was prompt and the delivery men were very courteous and friendly. Will highly recommend. SincerelyJennifer Cronkread more
Teresa Creedon
Teresa Creedon
18:03 14 Feb 18
Great customer service. GreatPrices for quality of mattresses. Delivery service was very accommodating. Enjoying comfort of the mattressread more
Steven Kuczynski
Steven Kuczynski
00:51 14 Feb 18
Had great service at this location differently will go back and thank to Joey got the bed I wanted
Patrick Duffy
Patrick Duffy
18:38 13 Feb 18
The sales team was knowledgeable. I also didn't feel pressured to buy a mattress which was nice. Already noticing more sleep on the new mattress.read more