REAL REVIEWS, REAL PEOPLE

Every review on this page has been submitted by a real Metro Mattress customer.  In the interest of transparency, we do not alter customer reviews.

Google Rating
4.5
Jennifer Marziale
Jennifer Marziale
18:42 18 Sep 17
Excellent service in the store - offered me exactly what I was looking for, didn't try to up-sell me on anything. The delivery truck was early, and was willing to wait 15 minutes before they left because they were outside the promised window of time, and we were coming from out of townread more
Marian Glisson
Marian Glisson
11:51 08 Aug 17
I went into the store expecting to get pounced on by some salesperson who would enthusiastically up-sell me on everything. But that's definitely NOT what happened! I was instead greeted warmly and guided gently and patiently through the purchasing decisions. I left the store happy and relieved that it was actually a pleasant experience. The delivery and setup of my new bed went equally well. I'll definitely go back when I need another mattress! read more
Jared Kerschner
Jared Kerschner
17:40 15 Jun 17
From the moment I walked into Metro Mattress, I knew I made the right decision. I immediately created by John at the DeWitt store. He asked me what I was looking for and had me trying mattresses right away. After trying a few of them Tempurpedic mattresses and seeing the prices he could see I wasn’t looking to buy one of them. He asked me what my range was and showed me some other mattresses. I found the one I wanted and he wrote it up. He was not pushy at all and wanted to get me on the best possible mattress within my price range. The delivery guys were excellent. Showed up right on time and had the bed set up within 15 minutes. I had a great experience with Metro Mattress and would highly recommend them to everyone!read more
Agusta Young
Agusta Young
17:02 14 Sep 17
I worked with Rose and she was wonderful. Very knowledgeable and she worked hard to make sure we got exactly what we were looking. Great quality product and great customer service. Thank you Rose!!read more
Robert Healy
Robert Healy
10:48 12 Sep 17
The salesman did an excellent job of explaining the products.
rick incorvia
rick incorvia
23:14 08 Sep 17
My salesperson Rose was so helpful. She helped me so much...really knows her stuff!! My delivery was also right on time!!read more
Eric Jerabek
Eric Jerabek
20:48 10 Sep 17
Andrew was very knowledgeable about the various mattresses and friendly to deal with. He wanted us to be satisfied.read more
Ryan Cooke
Ryan Cooke
21:37 02 Aug 17
Great experience with great customer service!
Albert Huggins
Albert Huggins
18:17 25 Jul 17
If you are looking for a mattress this is the place to go. Beats the furniture stores hands down. Andrew was great. Would recomend highly if you are looking for a mattressread more
David Williams
David Williams
12:32 05 Sep 17
George at Metro Mattress was very knowledgeable and helpful in my getting a new bed. He was friendly and patient during my trying out the different mattresses there. Within a short amount of time, it was clear to me what I needed to buy. I would highly recommend him to anyone interested in getting a good quality mattress and bed.read more
Dan Morris
Dan Morris
18:14 02 Aug 17
The staff were knowledgeable and patient with us, we got a great mattress and our 15 month old daughter loved running around all over the place while we shopped too.read more
Donald Cook
Donald Cook
04:01 26 May 17
Great customer service. Trey was very knowledgeable and answered all of our questions and helped us pick out the best matress possible.read more

Ed Murray
Ed Murray
18:44 30 Jul 17
Competitive prices and a very knowledgeable sales rep. Would recommend to anyone.
Jared Fiske
Jared Fiske
15:20 21 Jul 17
I had a great experience here! My saleswoman was extremely helpful, knew her stuff, and was very personable! She took her time, didn't make us feel pressured, and actually took the time to get to know us a little. I would definitely recommend coming here to get a new mattress!read more
Brianne Camp
Brianne Camp
14:04 20 Jul 17
Sales rep, Angela, was very thorough, knowledgeable and able to answer all questions...I was going to shop around but didn't feel the need to after working with her..read more
Linda Cox
Linda Cox
22:44 31 Aug 17
Chuck was so helpful, friendly and knowledgeable. He made suggestions but he gave me plenty of time to choose what I really wanted. Very thrilled with purchase. Mike and his partner did an excellent job installing the new mattress. They were also earlier than expected.read more
Carrie Deutsch
Carrie Deutsch
00:29 26 Jul 17
Went in to find a mattress to replace our 15 year old tempurpedic. Met Steve and Chuck who were both very helpful. We finally selected a Beautyrest Black Desiree. Was able to get it delivered very quickly. Delivery folks very polite and knowledgeable.read more
Philip Gordon
Philip Gordon
19:14 07 Jul 16
Had a great experience at Metro Mattress. Did not feel pressured into getting a mattress i did not want and was in and out of there very quickly. Free next day delivery as well. Delivery came on the early side of the 3 hour window which is always nice too. read more

Erin Rouse
Erin Rouse
20:06 26 Jul 17
Our sales person was very helpful. Delivery process was smooth!
Elizabeth Holt
Elizabeth Holt
17:31 16 Nov 15
Combine effort from the three gentleman in the store to help me make the best decision possible.
Heidi Meckley
Heidi Meckley
17:44 03 Nov 15
Great experience. They price matched another store and was able to get it for me in time for my move. Sales people were not pushy about anything either.read more
Jessica K
Jessica K
18:53 17 Sep 17
The gentleman who helped me was polite and not pushy. The bed is durable and comfortable at a reasonable price!read more
Kathleen Galbraith
Kathleen Galbraith
15:16 17 Aug 17
When first doing some research and shopping for a mattress, it was quite overwhelming. This would be a purchase that would potentially drastically improve my life if I made the right choice. Stopped into a few mattress stores but went home undecided. Then I went to Mattress Firm and met Mike. He made my shopping experience not only easy, but enjoyable! Thank you Mike for making the difference in my life!read more
Karen Lowery
Karen Lowery
18:18 09 Aug 17
Fast and friendly service. Great tracking system so you don't have to be home all day waiting. Thank you Elizabeth Erdei read more

Brad Bauman
Brad Bauman
18:46 15 Jul 17
Matt was very knowledgeable about mattresses. He walked us through all the details on various mattress types to ensure we bought what we were looking for. We got the best mattress "fit" for us as a result. Thank you Matt!read more
Kyle Hatchett
Kyle Hatchett
20:35 11 Jul 17
I Highly recommend working with Rick C. His professionalism saved me a few hundred dollars and kept me from buying more than I needed. He help me get exactly what I was looking for, for less than I wanted to spend. Anyone who saves me money is good in my book. If you looking for anything bed related in Western New York, call or visit Rick C.read more
Gary Boyce
Gary Boyce
01:32 11 Jul 17
Rick was a very knowledgeable and personable salesperson/manager. He gave us very thorough insights on the mattresses we looked at and asked detailed questions in order to find us the perfect mattress. We are very satisfied with our purchase and appreciate the non pressure sales approach we had @ metro.read more

Denise Felicia
Denise Felicia
14:34 01 Mar 16
We had a great experience. The prices were reasonable and the manager we had was very knowledgeable and pleasant. We purchased an adjustable base and he even recommended sheets with elastic strips on the corners so help the sheet stay on. We went back and purchased the sheet and will probably purchase another set this summer. I didn't feel pressured to buy anything or pushed like some businesses do.read more
David Centro
David Centro
23:35 25 Nov 15
Great service. Maybe not the best price but at least these guys are honest, accommodating and affordableread more
Bob Quirk
Bob Quirk
15:25 17 Nov 15
Kyle was a big help, new the products, pricing. Delivery was as scheduled, very happy with new mattress and adjustable frame. read more

Carol Walker
Carol Walker
12:19 19 Sep 17
THE SALESMAN WAS VERY HELPFUL. I GOT A GREAT DEAL ON THE MATTRESS AND BOX SPRINGS. THE MATTRESS IS VERY COMFORTABLE. I ALSO BOUGHT A SET FOR MY SON.read more
Elle Sebastiano
Elle Sebastiano
14:02 15 Aug 17
The manager, Trey assisted me in my search and eventual sale of a queen mattress and boxspring/bedframe, he was very thorough and knowledgeable. I am so pleased with not only his patience and the process of educating me and helping me find the perfect fit, but the price was unbeatable. I will highly recommend this location to friends and family in the future! The showroom was very clean and comfortable as well!read more
LILLIAN SYKES
LILLIAN SYKES
22:51 10 Nov 16
Meredith was so friendly and helpful in getting us set up with beds! Love her!

Lindsay Weiss
Lindsay Weiss
12:36 04 Aug 17
Had a great experience with Meredith at the Hamburg store. Delivery was fast and we are very happy with the mattress we chose! read more
Justin D
Justin D
22:03 12 Mar 17
Great service. Fast and friendly experience. Found a great mattress for a great price.
Rob Redman
Rob Redman
16:36 17 Nov 16
I worked with George in the McKinley location and he was by far the best salesman I have ever worked with. I have already recommend Metro Mattress to several friends due to the great expierence I had. George was very friendly and went above and beyond when it came to finding the correct mattress for my wife and I.read more
Drew Russell
Drew Russell
18:52 08 Aug 17
Great service, Kasey really knew his stuff, the mattress he helped us pick out made a world of difference.read more
Karen Lockwood
Karen Lockwood
15:04 18 Jul 17
Fast delivery, good price!
Babs Seely
Babs Seely
23:46 27 Jun 17
Fabulous service with a helpful young man! Bought a Beauty Rest mattress and love it!
Carol Stutzman
Carol Stutzman
00:40 16 Sep 17
Our sales person was awesome. She listened to our needs and showed us our options. We love our bed.read more
Linda Weiner
Linda Weiner
21:15 07 Sep 17
Salesperson knowledge and communication skills were top notch! I got a fantastic mattress.
Peter Park
Peter Park
18:21 13 Aug 17
Ashley was extremely friendly and helpful. I was not sure what exactly what I wanted to get and she patiently answered my questions honestly and fairly.read more

Heather Bartlett
Heather Bartlett
17:19 15 Sep 17
I had a great experience at the store, got a fair and reasonable price, and had prompt and easy delivery.read more
Emily Alexander
Emily Alexander
19:04 06 Sep 17
My salesman, Patrick, was so knowledgeable and helpful. He really took the time to understand all of my needs. I ended up selecting a Tempur-pedic Cloud Luxe with an ergo-plus adjustable base. I couldn't be happier with my experience... and I'm getting the best sleep I've had in my life. Thank you again, Patrick!read more
Ed Ficken
Ed Ficken
17:37 21 Jun 17
The employees are awesome and gave me what I needed for a lot less than I was expecting.
Rebecca Babbitt
Rebecca Babbitt
17:50 13 Sep 17
MetroMatress has great customer service and amazing comfortable beds!!
Philip Duvall
Philip Duvall
20:52 02 Sep 17
Fantastic service and quality products. Rob taught me more than I could have ever hoped about the art and science of mattresses and sleep. Go during off-peak hours for extra attention and practice naps. I would definitely return here - although the mattress I got should last me decades. Enjoy the experience!read more
Nick Zyzda
Nick Zyzda
00:07 31 Aug 17
Ron was an exemplary sales rep for us, and the delivery experience was great too. On time and friendly correspondents! We are happy with our experience and the quality of productsread more
DancingCavy
DancingCavy
01:03 19 Sep 17
I had a good experience purchasing my mattress here. The salesperson was very well-informed and chose mattresses for me to test that were what I was looking for comfort-wise. I just wish they hadn't shown me the most expensive mattresses on the floor right off the bat.read more
Jennifer
Jennifer
19:08 18 Sep 17
The customer service on the phone and online were wonderful. The delivery people were really nice, they came in and put the box spring and mattress up and took out my old ones. The only bad thing was the box spring I bought was poor quality and pretty much made of plywood. It already has a hole in it. Otherwise it was a great experience!read more
Thomas Zaborsky
Thomas Zaborsky
10:33 04 Sep 17
The sales team is very knowledgeable and they make buying a breeze. I am sleeping like a king in my queen sized mattress! Everything was fast and easy to understand. Thanks MM, I 'll be back for sure!read more
Giorgi Ervolina
Giorgi Ervolina
15:53 15 Sep 17
Metro Mattress was EXTREMELY helpful when I was purchasing a new mattress. It was a great experience.read more
Tyler Moulton
Tyler Moulton
18:13 08 Sep 17
There was an unexpected mix-up at the warehouse that delayed delivery, but Terry personally delivered my mattress to me after hours. Much appreciated.read more
William Smith
William Smith
22:15 07 Sep 17
I was made comfortable and my opinions counted as much as your sales staff. I was not coerced or pressured but fairly treated. Not much more than that can be asked for.read more
Jeanette Featherston
Jeanette Featherston
23:57 30 Aug 17
Place was fantastic. Awesome sales person
Shannon Egan
Shannon Egan
11:36 24 Jul 17
Terrific customer service!! Both Jennifer and Gabe were very knowledgeable and helped me choose the mattress which would be best for me, considering my comfort needs and budget. I was able to get delivery the next day. I recommend this store for service as well as pricing. I've never had such a comfortable night of sleep since buying the new mattress. Thank you!!read more
randall castle
randall castle
03:54 23 Jul 17
Staff was more than excellent. Took the time helping us find the right bed and new pillows.

Paul Mestre
Paul Mestre
00:36 13 Aug 17
Michael French was very informative, helpful, and knowledgeable. He gave me the information i needed to make an educated decision on the best mattress that suited my needs. I highly recommend going to Metro Mattress for great deals and absolute customer satisfaction!read more
Shia Moran
Shia Moran
20:25 05 Aug 17
Had a wonderful experience at the Watertown Store. We were quickly greeted and assisted once we entered the store by the manager Mike French, he listened to all of our preferences and showed us what would work best for us. The product and prices are amazing, and his customer service skills far exceed many sales teams I have delt with. Overall a great experience.read more
Patricia Vito
Patricia Vito
22:49 18 Jul 17
Watertown Store: After my purchase, MM contacted me regarding my degree of satisfaction. I rated them 10 out of ten & they wanted to know "What was the primary reason for your score?" My response: "The people involved! Friendly and easy to work with sales staff; Exceptional delivery staff."You can buy a bed anywhere- I recommend doing so from Metro Mattress for a flawless experience.read more
Calvin Hedeen
Calvin Hedeen
00:40 19 Sep 17
The sales staff were friendly, helpful, and mindful of our budget. We really appreciated it, and the mattress has been nice. The one year "sleep on it" guarantee has also been great peace of mind.read more
Dan Rizzo
Dan Rizzo
11:55 07 Sep 17
Very helpful and polite
Kate BSChallenge
Kate BSChallenge
20:18 10 Aug 17
The sale process went smoothly. The employees were very knowledgeable and helped explain the products and even the comparisons at other retailers. Delivery was fast and efficient. I love the mattress. Wishing I hadn't spent the extra money on the cover, but I guess your salesperson did their job well!read more
Ashley LaBelle
Ashley LaBelle
01:08 19 Sep 17
Metro Matress was amazing they very super awesome and helped with everything we needed. Thank you Paula and Anthony for helping me get the bed of my dreams!! You guys are the best!read more
mighty pint
mighty pint
17:36 15 Sep 17
I spoke to Jenn over the phone and then went into the store that night. She was informative, very helpful, and generous with her time. I needed a mattress right away. She showed me a variety of mattresses and she had me lie down on several mattresses to find the right one for me. I found one that I absolutely loved and she was able to have it delivered in less than two days. She was very knowledgeable and took her time with me. I appreciate all she did for me as I was in desperate need for a mattress. It is nice to have such wonderful customer service and a person who cares about not only the product they sell but also about the product you are going to receive. I absolutely love my mattress and I have not slept so well in years. Jenn was wonderful as were the guys who delivered my mattress. They were efficient and knew what they were doing. I highly recommend Metro Mattress on Wolf Road. They have a wide variety of great products and the customer service is outstanding. Thank you Jenn!read more
Tierney Rosenstock
Tierney Rosenstock
21:50 03 Sep 17
We went in last Saturday just to get educated about the market on a new bed and Jen on Wolf Rd was so friendly and knowledgeable that we bought a bed that day! It was delivered the following day, on a Sunday, and the delivery service men were knowledgeable and professional. We love our new bed and our new adjustable foundation!read more

Kerry White
Kerry White
19:05 30 May 17
The staff were very helpful and not too pushy like most furniture stores. They made sure we got the best deal for what we were looking for.read more
Kalai and Tyler leahey
Kalai and Tyler leahey
21:26 11 May 17
There was a nice variety of mattresses to chose from and the sales repYevette was very helpful in making a choice. The quality of the mattresshas met our expectations.read more
Amy Valentine
Amy Valentine
19:02 10 May 17
Customer service was excellent. Yevette was very informative and helpful. Delivery was on time and quick. I would definitely return to metro mattress in the future.read more
Brieanna Bobbe
Brieanna Bobbe
22:16 02 Aug 17
Nothing went wrong and everything went better than expected. This was my first time purchasing a bed and the sales rep helped us through the entire process, giving us plenty of time to decide and ensure that we choose the correct bed for us.read more
Linda Moore
Linda Moore
00:05 28 Jul 17
Had an awesome experience. Sales man took so much time to keep us informed without being pushy. Best experience I had while shopping for a new mattress! Would highly recommend them to all my friends and family!read more
Tiffany Worboys
Tiffany Worboys
15:10 02 Jun 17
Our comfort was the most important thing and we received great customer service! Very pleased with our tempurpedic!read more
Dara Trinidad
Dara Trinidad
20:19 24 Mar 17
Very helpful. Dan was not pushy. He let us take as much time as we needed. He gave us a lot of good information. Very happy with the service and the prices.read more
Luke Horton
Luke Horton
20:25 13 Feb 17
Steve was a great sales person, didn't push us or try to sell us on something we didn't want or need. Delivery was on time and guys were great. Everything was a great experience.read more
Suzanne Ostrander
Suzanne Ostrander
23:51 02 Nov 16
Steve was great, went out of his way to help us with all aspects of our shopping experience. Delivery and set up went as scheduled with plenty of communication as to exact timing. Loving our new bed!read more
Brandi Baker
Brandi Baker
14:15 30 Aug 17
Went to the Auburn NY store and service was so great, would tell everyone if your looking to go to that store! Kyle you are amazing!!! Thank you so much!!read more
Em Smithler
Em Smithler
00:04 24 Jul 17
Chris G and Chris C(?) Were very helpful and we love our new bed!
Alan Carpenter
Alan Carpenter
16:08 23 Jul 17
Wife loves her new mattress.
J. C.
J. C.
19:08 07 Apr 17
Great deals
Matt Jack
Matt Jack
19:53 02 Apr 17
Jan Miner
Jan Miner
02:54 23 Jan 16
No pressure from salesperson whatsoever - he was warm and personable and helpful. Good price. Delivery when promised. Comfortable bed.read more
Angelica Bean
Angelica Bean
17:37 12 Apr 17
The sales associate was very helpful. We purchased a headboard, mattress, pillow cases, sheet and pillows. We are very happy with our purchases even though the pillows and sheets and pillow cases are pricey. The sheet is amaaazing!!!read more
RJ Worboys
RJ Worboys
15:32 12 Apr 17
Great experience! Professional salesmen and service, they weren't pushy yet were knowledgeable with all of our questions regarding our tempurpedic mattress. The delivery men were friendly and efficient at their work and I would strongly recommend this location to family and friends when mattress shopping in the future read more
Holly Brewer
Holly Brewer
15:56 10 Apr 17
My fiance and I looked at several stores before going to Metro Mattress. Once we spoke with Kim, who was very knowledgeable about all of the mattresses, we knew we wouldn't be looking at any other stores. We spent a couple hours laying on several different mattress but we couldn't make up our minds. So Kim said to come back when we had some more time and lay on them again. She was not pushy and said she understood that we were making a big decision. So we left and the next weekend we went back and Kim helped us narrow it down to two mattresses and gave us plenty of time to try them out. We are happy with our purchase and felt we were safe to make a decision because of the great return policy. Thanks for all of your help, Kim!read more
Joanna Dinehart
Joanna Dinehart
21:25 16 Aug 17
I had a wonderful experience with the Clay store. Robert was a great salesman and made the process so easy!read more
Cathy Fogus
Cathy Fogus
21:17 08 Aug 17
The salesman was very informative, helpful, and knowledgeable. He gave me the information i needed to make a decision on a mattress but was not pushy.read more
Debby Fallon
Debby Fallon
10:01 29 Jul 17
Ken G was great! He spent lots of time helping us to make the right decision! Got our mattress the next day! Great experience!read more
Askme Later
Askme Later
19:05 03 Jul 17
Kesaan was very helpful. Thanks for your help in my matter
Marlei Simon
Marlei Simon
11:57 25 Jun 17
Easy going sales people. Quick and easy delivery.
samantha Miller
samantha Miller
12:17 08 Nov 16
Rob at the Fairmount store was great to work with! I felt like he gave us his honest opinion on each different mattress and was able to show us options that worked for our budget. He was very knowledgeable. I never knew that much about mattresses until after we left the fairmount store. Thanks again Rob!read more
Matthew Ryder
Matthew Ryder
21:10 15 Sep 17
Great service! They really make sure they help you find the right bed for you.
Audrey Nichole
Audrey Nichole
23:48 08 Sep 17
Delivery happens out of Syracuse which is sort of inconvenient timing-wise, but Steve (the manager) was amazing.read more
Michael Jorgensen
Michael Jorgensen
02:44 12 Apr 17
The sales staff was very friendly and not overly pushy.
hannah tucker
hannah tucker
22:34 15 Mar 17
I worked with Juan and had an amazing experience he worked with my fiance to make sure we found the right mattress with in our budget and not pushing us into anything we didn't want thank you so much Juan. read more
Audrey Van Lare
Audrey Van Lare
21:54 05 Feb 17
I spent a lot of time trying out different mattresses and did not feel rushed. I purchased a Temperpedic Contour Elite mattress. It's a great mattress!!read more
Kaley Donaldson
Kaley Donaldson
18:03 20 Jan 17
I went into Metro Mattress in Greece not planning on buying anything that I day I was strictly just looking around and pricing out my options. Matt at Metro Mattress spent a ton of time with me making sure that I found the perfect mattress and then when I did he really helped to get an amazing deal. I couldn't be happier with the buying experience and I now get the best night sleep I think I've ever had. Love everything about the experience and the actual mattress. Customer for life and can't recommend enough.read more
Brenda Sylvester
Brenda Sylvester
16:24 29 Aug 17
Josh in Henrietta was extremely knowledgeable and helpful in getting us exactly what we needed and at a price that was affordable.read more
Amy Friduss
Amy Friduss
15:38 23 Aug 17
Wandered in on a Sunday afternoon after my dear old dog made a mess out of my old bed while ill. I had hoped to be shopping for a bed under different circumstances; alas, I found myself needing a bed and kind of in a hurry. Josh was incredibly knowledgeable and personable, and made the process fun and interesting (I had no idea there was so much to know about beds!). Financing and delivery setup were super easy, and I am *so* happy to have upgraded myself to my Beautyrest hybrid. I'll be back when it's time for a new one!read more
bailey gribben
bailey gribben
04:14 04 Jun 17
Got a phenomenal bunlde deal on my mattress, mattress protector, pillow, and frame. Really fast delivery and setup. All in all a great experience and would highly recommend to anybody looking for a mattress.read more
Suzie Driscoll
Suzie Driscoll
20:32 19 Jun 17
I had a great experience in a short time. Bought a mattress and low profile box spring for my spare room. Ron, the salesman, was very nice and knowledgeable. Didn't try to oversell. Delivery next day was a really good job also. Thanks to your team.read more
Sydney Blakeslee
Sydney Blakeslee
19:26 08 Jun 17
I had excellent help picking out the perfect mattress for me. Ron, the salesperson was so helpful in showing me all of my options. The delivery was great as well. They adjusted the delivery date to what worked the best in my schedule and everyone so friendly.read more
Laurie Austin
Laurie Austin
13:38 18 May 17
The salesman was patient and informative. The delivery was as scheduled and the guys were polite and competent. I love the bed!read more
Florence Turek
Florence Turek
01:55 14 Jul 17
Very helpful in guiding me in picking the right mattress. Very patient as I was back and forth between two beds. Helped me make the right decision. I love my bed! Thank you Tommy read more
Melissa Danielsson
Melissa Danielsson
19:32 01 Jun 17
Really nice place! Lots of good options for payment and great customer service!
Patricia Cussick
Patricia Cussick
17:13 21 May 17
Had been searching the market for a new mattress for months. While visiting family I came across Metro Mattress, and sense have been so thankful. I walked in and was immediately welcomed by their salesman Tommy who was extremely knowledgeable and helpful from beginning to end of my purchase. Will definitely shop here again as should anyone wanting a good customer experience..read more
Tom Drew
Tom Drew
19:10 16 Sep 17
Excellent staff and a great bed!
Liliana Arango
Liliana Arango
01:46 11 Sep 17
The customer service was very good. I love my new mattress.
John Hernandez
John Hernandez
17:39 02 May 17
I felt that lenny at east ridge road in Irondequoit Rochester Ny was great at help me buy my first big investment flawless even when their was an issue with the foundation they came back to replace and i was informed of everything plus any question was answered.read more
Hillary Tuite
Hillary Tuite
15:34 15 Sep 17
The sales associate we worked with was straightforward and knowledgeable. Delivery was on time and simple. We would buy from here again and again!read more
Ricky Lin
Ricky Lin
00:42 26 Aug 17
Good place to purchase mattress but unable to afford any discount
Patricia Mehleisen
Patricia Mehleisen
14:35 19 Jun 17
We had a wonderful experience working with Eric at Metro Mattress in Latham NY. He was very helpful, informative,and patient as we tried different mattresses and finally made our decision. I would definitely return to Metro Mattress and request Eric as our salesman. All in all, we are very pleased with our purchase and the service we received from Eric. We also had some issues with our bed frame after delivery and set up. Metro Mattress was wonderful sending technicians out several times to solve the problem until they/we came up with a solution. We are very happy and sleeping well. We would definitely recommend Eric and Metro Mattress based on our experience. Thank youread more
Linda Nielsen
Linda Nielsen
12:17 09 Sep 17
Great customer service. The salesman was very knowledgeable. Free delivery of my new bed!
Patricia Siedlicki
Patricia Siedlicki
09:20 16 Aug 17
I was extremely pleased with Metro Mattress! My salesperson, David, was very helpful and patient in helping me find the perfect mattress. The delivery was on time and professional and I couldn't be happier with the bed. I highly recommend Metro Mattress.read more
thomas cummings
thomas cummings
17:18 10 Aug 17
Metro Mattress is a discount sleep superstore with several locations in the Rochester area and throughout Western New York. They sell mattresses, futons, and beds. They also penetrate our brains with frequent TV ads - which I'd bet the song is already in your brain's ears.I'm actually surprised by the negative reviews, as from the moment we walked in, our salesman Steve struck the perfect balance between offering advice and allowing us to make our own decisions. He was extremely knowledgeable, answered all our questions, volunteered some important information we didn't think to ask about, but was never remotely pushy. He encouraged us to feel at home and take as long as we needed.He had us try out their most expensive, fancy bed so we could compare to what a top of the line mattress would be. We spent hours trying out different mattresses, comparing prices and asking questions. We decided on a bed and he helped us with financing, which went extremely smoothly, and we set up delivery for that following Saturday.Our delivery appointment was set up for between noon and 3, but they showed up early, around 1030, which was fine by us. Their delivery guys were very friendly, worked fast and efficiently, got our bed all set up and were on their way quickly.Our bed was priced at a comparable, reasonable price for anyone buying a king sized, name brand bed. We went with a Tempurpedic mattress with an adjustable base and it's been great. In the couple weeks I've had it, I've actually been completely pain free for the first time in a while.I'd recommend this location to anyone!read more
Fred Farrokh
Fred Farrokh
12:04 18 Aug 17
Joe has 20 years experience there. Great service and pricing!
Jesse R.
Jesse R.
20:15 26 Jul 17
Best sleep everrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr
Dianne McDowell
Dianne McDowell
14:46 29 Feb 16
Had a wonderful experience with Metro Mattress in New Hartford, NY. The salesman certainly knew his stuff, but was not pushy. We ultimately were able purchase just what we needed, and the products have proved to be excellent!read more
lyleharley
lyleharley
15:20 27 Apr 17
Friendly and knowledgeable sales people. On time delivery and setup. pleasant experience all the way around.read more
Kristina Covey
Kristina Covey
17:21 19 Apr 17
Very friendly and helpful. My bed is amazing.
Christine Helmer
Christine Helmer
01:57 08 Mar 17
Had a recent issue and reported to store and regional manager with no success. However the Newark store manager Steve took immediate care to resolve the issue. Thank you Steve for the professional manner and personal attention you offered.read more
James Bowes
James Bowes
23:18 15 Sep 17
great place
Michael Shevlin
Michael Shevlin
16:13 15 Sep 17
I took off one point for some hiccups as result of unrestrained sales staff.She made up for it with her ability to work through the problems. The process took longer than i wouldve liked. All in all... when I spend a night away from my home the I am most excited about coming home to our bed and that makes us happy.read more
Michael Stahlman
Michael Stahlman
01:04 06 Sep 17
The associate that helped us in the store TRULY helped us! He found a mattress that alleviated my daughters back pain when lying down. He took his time. We had to get a second mattress for her college room. He ordinates delivery from another store, showed us a box spring with drawers in it which is working out great in her room! The delivery men were also very courteous for both of our deliveries. A very good experience!read more
Sean Hoyt
Sean Hoyt
00:57 19 Sep 17
Great sales person. Took his time with us and very personable. We had a 4 month old with us and he was very understanding and accommodating.read more
jesikka jean
jesikka jean
17:07 04 Aug 17
We went to metro mattress not really planning to buy a new bed that day, but the sales manager joey was so nice and explained everything so well and gave us such great prices on everything that day, we were sold. I would recommend this to anyone looking for a great bed and great customer service.read more
Palen Andreozzi
Palen Andreozzi
01:42 13 Jun 17
Enjoyed the experience. appreciated the variety of options. Joey was a good guy. Didn't feel rushed at all. Great job to the team there!read more
margaret depta
margaret depta
11:51 09 Aug 17
Gary was very accommodating and not pushy at all. I am very pleased with my mattress thus far.
Christi Fregans
Christi Fregans
16:51 14 Jun 17
Great Customer Service!!!!
Patricia Arnold
Patricia Arnold
20:01 03 Mar 16
My husband, Jamie Arnold and I went to look for a new mattress that would work for both his back pain and my disability. The sale representative was such a wonderful, friendly person. She helped us find a new mattress within out budget while helping us find a bed that we could both be happy in. If you are searching for a new mattress please make Metro Mattress in Norwich a chance. They have a great selection and truly go out of their way to help the customer find the best fit for you!read more
Gina Terpstra
Gina Terpstra
14:01 18 Aug 17
A while back we had looked at new bed sets and found a few 1 being around $6000 but our finances could not accommodate our wants. After months of sleepless nights i got ahold of a friend/coworker/past roomate phil odell and spoke with him about what we were looking for as in comfort, phil knowing us personally went out of his way and contacted the oneonta store and spoke with his friend EJ (EION) , whom immediately had our back, we were kind of unsure what the suggested bed set would feel like by not actually going to the store a second time. We made a payment over the phone it was delivered immediately and set up . I give thanks to both Phil And Ej for helping us find a matress for our discussed needs for a great nights sleep. WE LOVE OUR NEW BED AND WAKE UP REFRESHED, more energy, its an amazing feeling THANK YOU BOTH SO MUCH. Highly recommend the beautyrest hybrid silver matress and foundation . Again a Special thanks to EION ON SUPER CUSTOMER SERVICEread more
Adam Fein
Adam Fein
00:44 18 Jul 17
They helped me secure fiancing for a loge period of time then was advertised for my price range. The staff was very friendly and took their time with me. I Highly recommend the Oneonta store.read more
Amber Sloan
Amber Sloan
23:12 14 Jan 17
My daughter and I decided to pop in here one day and buy her a much-needed new mattress. The salesmen were super nice and very informative! Ended up buying my daughter a queen size memory foam with a power base. Delivery was next day. Love the product, only issue was with the friendliness of the delivery crew. they were not as welcoming as expected. Did their jobs and left. I would recommend this store to all my friends and family!-Christina T. and Amber S read more
Robert Coe
Robert Coe
16:10 07 Mar 17
Had very good service and was happy with my purchase. Would highly recommend.
Amanda Lewis
Amanda Lewis
17:17 12 Dec 16
The sales rep I worked with was extremely helpful and extremely nice. I would definitely recommend to anyone!read more
Sherry Glenister
Sherry Glenister
10:19 22 Jul 16
The salesman at the Oswego Store,Scott, was great in helping us find the right mattress and was patient with us as I have leg issues and his associate even went so far as to leave and buy a step stool to help me get on the mattress to try it! That was great. After trying a few of them, we bought a tempurpedic. Love it. We did end up having to buy a heavier frame, but the delivery guys were really professional and very nice and helpful setting up the frame and mattress. read more
Mary Beth Onimus
Mary Beth Onimus
20:02 15 Aug 17
I received excellent customer service from Sandi and Rob. They worked with me to stay in the budget I needed. The delivery was on time and the drivers were very professional. I would definitely recommend this location to anyone mattress shopping.read more
Margaret Hurley
Margaret Hurley
04:44 02 Aug 17
I went to this store to purchase after looking around specifically because of the great service by Sandy the manager. Honest helpful and no pressure !read more
Susan Hollis
Susan Hollis
17:54 05 May 17
Excellent -- Josh was great -- even knowing sales approaches -- and delivery was the next day -- no problem. Recommend highlyread more
Tashauna Briggs
Tashauna Briggs
06:48 19 Sep 17
Helpful and good service. Fast delivery.
nat Cleary
nat Cleary
21:44 20 Jul 17
GOOD SALESMAN
john puccio
john puccio
18:52 26 Jun 17
bonnie winans
bonnie winans
22:17 16 Sep 17
Individualized attention to what we were looking for. Salesman was very patient and thorough
Andrew Aubert
Andrew Aubert
21:17 07 Sep 17
The salesman was exceptionally knowledgeable about the materials of mattress construction and came off as very honest regarding the pros and cons of various mattresses. He spoke to my wife and I about the different qualities of steel used to develop coil-spring mattresses, as well as how they degrade over time in comparison to memory-foam mattresses. After going over our options and patiently showing my wife and I around the showroom to try the various mattresses, we left with a coil spring mattress and understanding that the 1-year sleep on it guarantee enables us some flexibility in the future if we reevaluate our purchase over the next year.read more
Kathleen Patten
Kathleen Patten
23:09 19 Aug 17
Sales person very knowledgeable and helpful. Absolutely no pressure towards a sale.
Jennifer Lense
Jennifer Lense
16:18 18 Sep 17
Great costumer service!! Received my mattress very fast and was very satisfied!
Edward Johnson
Edward Johnson
14:35 20 Aug 17
I went in with my guard up. Especially after going to City Mattress, Sleep Cheap, Raymore, and even other Metro Mattress's in Greece and Henrietta. But after 5-10 mins in the Webster store with Jared what a totally different experience! He treated me and my fiancé like actual people and not $$$ like everywhere else we had went. He showed us what we wanted not what he wanted to sell us. We ended up buying a Tempurpedic even tho he showed us all brands and we even thought we hated them at the other places. Which we believe is because they were forced on us and we were being pressured to buy them! Overall I would recommend the Webster location over any local mattress store in the area even other Metro Mattress's. Go see Jared and be blown away by his salesmanship and friendly approach, makes you feel like your one of his best friends and he will always be there if you need anything!read more
Tammi Story
Tammi Story
20:29 17 May 17
We had a great experience with the Webster store. Our sales person was very knowledgeable and answered all of our questions. When we were trying to decide whether to get an adjustable frame he even moved the mattress we decided on to and an adjustable frame so we could make a better decision. He went out of his way to find a coupon for us so we could get some free pillows and sheets with our purchase. We would definitely recommend the Webster store. The delivery people were very nice as well. They put booties on there boots before coming into the house and were very careful bringing old mattress and box springs out and bringing the new mattress and adjustable frame in. They made sure we knew how to use everything and also made sure we knew about the warranty information for everything. This was a very nice experience!read more
Lisa Scott
Lisa Scott
15:51 15 Sep 17
Excellent service and sales. That's why I am a returning customer.
Tracy Harrat
Tracy Harrat
22:57 08 Aug 17
The customer service is absolutely amazing, very helpful and patient with me in finding the perfect bed for my needs. I definitely recommend this store read more
James Weaver
James Weaver
21:02 26 Jul 17
The salesman (Stephen) was very helpful and knowledgeable about the mattresses.

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