REAL REVIEWS, REAL PEOPLE

Every review on this page has been submitted by a real, verified Metro Mattress customer on Google and Facebook. In the interest of transparency, we do not alter customer reviews.

Steve Tirone
Steve Tirone
22:42 23 Feb 20
Mike was fantastic. I went in for a simple metal bed frame. He knew right off that he had it, handled multiple customers in an organized and fair manner and also treated me the same as someone who was spending up to 10 times the amount I did. Keep up the great work and I will definitely be backread more
Colleen Horton
Colleen Horton
21:34 22 Feb 20
Had a pleasant afternoon purchasing my new mattress at Metro. Manager Mike was exceptionally nice and extremely knowledgeable. I feel I got a really GREAT quality mattress at a great lower price. Very happy customer!!read more
JOSEPH AQUILINA
JOSEPH AQUILINA
20:23 05 Feb 20
Walked in and someone instantly helped me. Gave me great insight on the beds they had, we worked out what was best for me with their actual stores “chill” mattress. And I cannot say I have had a better mattress. Ran into some issues with payment. Overall was a great visit and will return there when I need another mattress. Thank you Alec!read more
William Cosme Jr
William Cosme Jr
18:54 06 Jul 20
Had a great experience. Walked in and out within 15 minutes. Gabe was helpful and professional and I was able to get what I needed at a fair price.read more
MEHUL PATEL
MEHUL PATEL
21:28 05 Jul 20
A sign of a good customer representative is that they get to know their customer’s need and use their expertise to make the best recommendation which will be in the customer’s best interest. Laura exhibited all these qualities when I took my parents to the store. She was very knowledgable, attentive and genuine. We had an amazing experience and bought what we needed. Thank you Laura!read more
Maria Malone
Maria Malone
00:16 05 Jul 20
Gabe was extremely helpful in finding us an affordable mattress in a timely manner. Staff associates were very helpful and knowledgeable and made buying a mattress simple. If I had to buy another mattress I would definitely be going here again!read more
Ezequiel Hernandez
Ezequiel Hernandez
23:59 14 Mar 20
My wife and I had such a great experience here with Tommy educating us and walking us through many different factors that affect your sleep hygiene. He helped us find the perfect bed and pillows, was very professional and personable, and made us feel very comfortable exploring all the different options while never feeling rushed or pressured. Tommy was very knowledgeable and thorough and really made our experience a memorable one.read more
Martha Carey
Martha Carey
18:10 18 Jan 20
I was pleasantly surprised to find exactly the type of full bed sized mattress that I need & at a very good price! The salesman , Adam(at Glenmont NY store) was most helpful, he listened to what I said & was able to show me mattresses in my range , so I was able to buy 2 and complete my shopping quickly. Thank you very much.read more
Paczkowski Craig
Paczkowski Craig
04:54 17 Jan 20
Tom Doan, the salesperson, was fantastic. Really knowledgeable, personable, and kind. He was informative, without pushing, and there are so many price points in the store that there seems to be something for everyone. Tom could not have been a better resource and made buying a mattress for our daughter a really enjoyable experience.read more
Greg Bartus
Greg Bartus
15:02 30 Jul 20
Metro mattress had exactly what I wanted and was faster than anyone else getting it to me. Christopher in Johnson City was personable and helpful. Highly recommend them!read more
kristen barber
kristen barber
18:17 14 Jul 20
Very polite and professional over phone. I ordered my mattress online and had same great experience,compared with the store service.read more
Alyssa Holliday
Alyssa Holliday
17:09 15 May 20
Wonderful customer service! Outstanding knowledge of products! Will definitely be back👍
Matt and Carrie Armstrong
Matt and Carrie Armstrong
19:16 15 Mar 20
My husband and I went in looking for a king size bed. Amber was wonderful she was full of knowledge and very helpful. She was very sweet as well. I would recommend her to everyone I know. Thank you again for taking great care of us.read more
Michael Abdulky
Michael Abdulky
06:40 29 Feb 20
Stopped in a few days ago to shop a new mattress and was greeted by Jack who was incredible helpful. We managed to find the perfect bed for me and I couldn’t be more satisfied. I definitely recommend Metro Mattress and the very helpful and knowledge Jack.read more
Shalyn Watson
Shalyn Watson
18:03 04 Dec 19
Amber T. Made my experience enjoyable she was knowledgeable,quick and helped me make the best decision while still staying within my budget. Great place to shop for my first mattress in my new home.read more
NOELLE FEINT
NOELLE FEINT
17:58 18 Jul 20
This is my second time purchasing from Metro Mattress and I'm always impressed with the friendliness, knowledge and guidance in choosing the right set. Terry was wonderful; honest, patient, friendly. 🙂read more
Becky Glover
Becky Glover
23:58 15 Jul 20
Amber was a great person to work with and gave us many options to choose from. Thank you so much for walking us through our mattress purchase.read more
Jon Benedict
Jon Benedict
02:06 13 Jul 20
Amber worked with us to find the perfect bed for us! She was wonderful! Great customer service, very knowledgeable, and answered all of our questions. We would definitely recommend her to future customers. A true asset to the company!read more
John Warren
John Warren
17:48 24 May 20
Great experience from the staff when choosing a new box spring and pillow. They were very helpful and knowledgeable when helping me make my decision.read more
Krista Boynton
Krista Boynton
21:30 01 Feb 20
Great experience with Mike today. He showed us exactly what we were looking for within our price range. He was tolerant of our kids and available for questions as we needed him.read more
Samantha Smith
Samantha Smith
13:21 31 Jan 20
Excited to receive our new bed. Cassie was so nice and helpful. We found the perfect mattress and we got a great deal.read more
Scott Blanchard
Scott Blanchard
01:20 14 Sep 19
Greg was very helpful in getting us the bed for our needs. Great service and no heavy pressure on buying. Thanks againread more
Mary Raymond
Mary Raymond
00:50 03 Sep 19
Ryan H. was extremely helpful. Visiting Metro Mattress was a great experience.
Rebecca Baldwin
Rebecca Baldwin
14:32 05 Aug 19
Absolutely LOVE my new mattress! Huge thanks to Ken G for being so helpful and patient while I made my decision on which mattress was the one. If you’re looking for a new mattress go see Ken in Liverpool!!read more
Jodie Fumarola
Jodie Fumarola
18:48 20 Jan 20
Both the sales gentleman and the GM (Ben and Andrew) were amazing to work with! They were both completely honest about things, extremely knowledgeable and patient as my husband, 3 year old daughter and I tried out different mattresses- they talked about pros and cons of each and what I appreciated was they didn’t try to sell us something we didn’t need or want!! Great experience all around!read more
Greg Smith
Greg Smith
23:29 05 Jan 20
Very knowledgeable sales person pointed us to a very good mattress and offered us a good deal tailored to our needs.read more
Benjamin Frank
Benjamin Frank
01:04 29 Dec 19
The level of service we received was outstanding. We got what we wanted with the proper financing. They went above and beyond to help us. Thank you guys.We weren’t expecting much, except a pushy salesman. Instead we received help from people who actually owned the product they were trying to sell us. It makes a big difference when your customer service is focused on selling what the customer wants instead of just trying to sell them something to make a commission any way possible.Seriously, the best mattress buying experience in my life. We will never go to another store.Keep up the excellent work fellas!read more
kevin corkran
kevin corkran
02:06 10 Mar 20
Sales rep was very informative and extremely pleasant, we would go back to her for future purchases
Jennifer Gruenberg
Jennifer Gruenberg
15:48 15 Jan 20
The sales associate pleasantly greeted and welcomed me to the showroom. Her low key style and friendly demeanor set me at ease. I consider selling mattresses right up there with selling cars. Kathy Kane was very thorough in asking me what was.important for me in purchasing new bedding. She showed me different makers and models in all price points without bias of one over the other.I left the store an hour after walking in excited to know that within a week I will treated to a new sleep experience.Kathy exuvded confidence and pride knowing that the product line @ Metro Mattress is a winner !read more
Mark D
Mark D
14:46 15 Jan 20
My fiancé Patti and I worked with Kathy Kane at the Bayberry location and she was a pleasure to work with! She was the reason and difference we purchased our mattress and adjustable bed from MeteoMattress versus the competition. She was very knowledgeable and had the patiences to explain things to us. Highly recommend Kathy and Metro Mattress!read more
Eileen Luther
Eileen Luther
17:57 19 Feb 20
Best sales experience in a mattress store. Jason was EXTREMELY knowledgeable about far more than the product he sells. He understands what the right mattress physically should do for you while at the same time understanding the value of the customer’s preferences.read more
Brittney Schlegel
Brittney Schlegel
16:32 08 Feb 20
Stephan was great, in and out in 15 minutes, which was perfect since I had my toddler with me! Awesome bed and I could take it home today!read more
Wayne Matuszyk
Wayne Matuszyk
17:20 05 Jan 20
Staff was very helpful at providing mattress choices that met my needs. Knowledgeable, efficient, and very friendly. Would shop there again.read more

Google Rating
4.7

Reviews