REAL REVIEWS, REAL PEOPLE

Every review on this page has been submitted by a real, verified Metro Mattress customer on Google and Facebook. In the interest of transparency, we do not alter customer reviews.

Google Rating
4.6
Facebook Rating
4.6
Stefani Watson
Stefani Watson
16:28 05 Oct 17
Loved this experience. They took the time to really help me figure out the perfect mattress for my needs that was in my price range!read more
Sarah Dolph
Sarah Dolph
00:06 23 Sep 17
I had a great experience. Sales person was excellent, patient and didn't pressure us in our decision making. Delivery was prompt, came during their window and also had a way to see where they were. Overall enjoyable process.read more
DancingCavy
DancingCavy
01:03 19 Sep 17
I had a good experience purchasing my mattress here. The salesperson was very well-informed and chose mattresses for me to test that were what I was looking for comfort-wise. I just wish they hadn't shown me the most expensive mattresses on the floor right off the bat.read more
Richard Robelotto
Richard Robelotto
22:39 20 Nov 17
The salesperson was knowledgeable about the products and worked with my needs without any pressure on buying. The shopping and purchase experience was very pleasant and much more enjoyable than a previous mattress purchase at one of their competitors. The product was delivered on schedule, efficiently and professional throughout.read more
Nadine O'Brien
Nadine O'Brien
18:49 18 Nov 17
Good customer service. Andrew was professional, kind, and honest.
David Hennessy
David Hennessy
17:14 05 Oct 17
Kim was awesome! My wife and I came in 39mins to closing and we were treated like we were her first customer! We ended up buying a temper-pedic and we were treated like kings and queens!read more
Ed Murray
Ed Murray
18:44 30 Jul 17
Competitive prices and a very knowledgeable sales rep. Would recommend to anyone.
Jared Fiske
Jared Fiske
15:20 21 Jul 17
I had a great experience here! My saleswoman was extremely helpful, knew her stuff, and was very personable! She took her time, didn't make us feel pressured, and actually took the time to get to know us a little. I would definitely recommend coming here to get a new mattress!read more
Brianne Camp
Brianne Camp
14:04 20 Jul 17
Sales rep, Angela, was very thorough, knowledgeable and able to answer all questions...I was going to shop around but didn't feel the need to after working with her..read more
Todd Haines
Todd Haines
13:20 20 Oct 17
Great sales process. Michael wasn't pushy at all and helped steer us to to mattress set that we liked and that was also in our budget range. Very thorough explanations and very happy with the service. This is our 3rd purchase from Metro Mattress. Very happy with all 3 purchases.read more
Nancy Shantler
Nancy Shantler
13:46 03 Oct 17
What great customer service, the minute we walked in we had a tour of each mattress. The time that was spent was very nice compared to other companiesread more
Paul Miller
Paul Miller
05:18 26 Sep 17
Michael gave us a thorough explanation of everything we wanted to know about mattresses and then some! I am 53 and have delt with many salespeople in my life and very few as professional and personable as he! I really wanted to do business with Metro Mattress! We are thrilled with our purchase and the price! It is very clear that Metro Mattress genuinely cares about their customers!read more
Banke Abioye
Banke Abioye
03:59 26 Oct 17
Great service! Our salesperson, Ron, found us a great deal for our mattress, and took the time to really educate us on picking the best mattress for us. The mattress that we purchased is phenomenal! Best sleep that I've had in years.read more
nigelblewis
nigelblewis
20:39 08 Oct 17
Outstanding service! The salesman was extremely knowledgeable about the science of comfort and sleeping. He also knew everything about each of the mattresses sold. He listened to my needs and concerns and made helpful suggestions without any pressure or bias. I was able to choose the best mattress and get a great deal on the price. Thank you!read more
Bhargav Sanketi
Bhargav Sanketi
07:23 06 Oct 17
Absolutely the best store in Ithaca to buy a mattress! Salesperson Ron was excellent and helped me a lot in picking out one. Got a reallly good deal 🙂 Highly recommended.read more
doug exley
doug exley
01:59 20 Oct 17
Went to MM to get a mattress for my dad. Bought a twin, great service and product. Needed to return and did so with no hassles. Upgraded to a full size for 400$. The manager, Terry, was fantastic. Knowledgeable, helpful, just the best. I can't recommend Terry and MM enough-you can't do better.read more
Brandon Swart
Brandon Swart
19:12 13 Oct 17
Excellent customer-salesman relationship got me the mattress I needed quickly and hassle free. The free delivery was also a huge plus.read more
Joseph Urda
Joseph Urda
16:51 28 Sep 17
Very smooth purchase. Salesman explained everything and we were not oversold a product we did not need. Would go back again and certainly would recommend them to friends.read more
Kyle Wilde
Kyle Wilde
18:30 20 Nov 17
My wife and I just moved to the Watertown area from out of state and needed a new mattress. We went to Metro Mattress only because we happened to drive by it and I am really glad we did. Mike the store manager is one of the best salesmen I have ever worked with. He didn't try to push the most expensive mattress on us. He worked with us to find out what worked with our comfort level as well as our budget. The staff is extremely professional and they have a great selection of mattresses and accessories. I highly recommend Metro Mattress to anyone looking for a new mattress.read more
Chloe
Chloe
21:19 13 Nov 17
Mike the store manager was very professional and answered all our questions. He showed us what mattress would fit us perfectly based on our lifestyles. Additionally, the delivery of our mattress was quick and easy. Happy with our experience here!read more
Vanessa Bullock
Vanessa Bullock
18:28 27 Oct 17
Sales staff was very helpful, great deals and fast delivery!!
Brian Tyson
Brian Tyson
15:22 12 Nov 17
Got a great deal on a twin mattress on clearance. Perfect for what we needed.
Jasmine Borreggine
Jasmine Borreggine
16:21 20 Oct 17
Knowledgeable staff, quick delivery. They took all the hassle out of buying a new mattress by helping us pick out the right one and delivering it the very next morning, even though we came in the evening, right before they closed.read more
Steve Kiesa
Steve Kiesa
22:03 21 Sep 17
The mattress, Sales person, installation and price of my Tempurpedic was excellent. The fact that a sale of $5k did not qualify for the 0% financing is concerning.read more
Gregory Wilcox
Gregory Wilcox
18:41 23 Sep 17
The sales associate was knowledgeable, and I didn't feel like I was being force into anything. He wanted to make sure I got the mattress that was best for me.read more
Hillary Tuite
Hillary Tuite
15:34 15 Sep 17
The sales associate we worked with was straightforward and knowledgeable. Delivery was on time and simple. We would buy from here again and again!read more
Ricky Lin
Ricky Lin
00:42 26 Aug 17
Good place to purchase mattress but unable to afford any discount
Robert Storie
Robert Storie
09:22 31 Oct 17
Customer service was good. Helpful an gave use time. Just wish there was more options in our price range but im happy with our purchase of a beauty restread more
Linda Nielsen
Linda Nielsen
12:17 09 Sep 17
Great customer service. The salesman was very knowledgeable. Free delivery of my new bed!
Patricia Siedlicki
Patricia Siedlicki
09:20 16 Aug 17
I was extremely pleased with Metro Mattress! My salesperson, David, was very helpful and patient in helping me find the perfect mattress. The delivery was on time and professional and I couldn't be happier with the bed. I highly recommend Metro Mattress.read more
I'm Just A Girl
I'm Just A Girl
20:02 22 Nov 17
Anthony B was personable and patient and helped me to pick out the best mattress for me, even with how indecisive I can be! The drive/delivery team was phenomenal and I would recommend this store to everyone! Thank you for a great experience!read more
Amrita Devi
Amrita Devi
19:50 22 Nov 17
Anthony B. helped me pick out the perfect tempurpedic! He was very professional, patient, and knowledgeable about their products. I definitely recommend this store for a great bed and awesome custom service.read more
Catherine Caruso
Catherine Caruso
17:08 14 Oct 17
The sales staff was very helpful and knowledgeable about their product lines and helped us choose the best option for our price point. They didn't try to up sell to a more expensive mattress.read more

Kyle Wilde
Kyle Wilde
2017-11-20T18:30:57+0000
My wife and I just moved to the Watertown area from out of state and needed a new mattress. We went to Metro Mattress only because we happened to drive by it and I am really glad we did. Mike the store manager is one of the best salesmen I have ever worked with. He didn't try to push the most expensive mattress on us. He worked with us to find out what worked with our comfort level as well as our budget. The staff is extremely professional and they have a great selection of mattresses and accessories. I highly recommend Metro Mattress to anyone looking for a new mattress.read more
Rudolph Middleton Jr
Rudolph Middleton Jr
2017-11-20T17:44:15+0000
Very helpful and knowledgeable staff member. Emma koows her products.
Rebecca Ly
Rebecca Ly
2017-11-19T23:04:52+0000
Great customer service with excellent staff. Gina spent a lot of time with me and was happy to help
Matt Toukatly
Matt Toukatly
2017-11-19T18:35:17+0000
I just bought my 4th mattress with the Niskayuna store. I have had great service and have gotten very reasonable prices. I will definitely shop here again.read more
Rick Smith
Rick Smith
2017-11-19T14:38:05+0000
We were the only folks in the store when we got there and it originally felt like we were being shown only the best (highest priced) mattresses. But we were shown a very wide selection and we ended up with a more expensive model than we intended, but it was our choice and it didn't feel like we were pushed in any way. Another (younger) couple came in and their salesperson started them the same we were treated. I'm happy with the experience and hopefully this will be the last mattress we have to buy.read more
Nadine Rebecca O'Brien
Nadine Rebecca O'Brien
2017-11-18T18:51:49+0000
Good customer service. Andrew was professional, kind, and honest.