REAL REVIEWS, REAL PEOPLE

Every review on this page has been submitted by a real, verified Metro Mattress customer on Google and Facebook. In the interest of transparency, we do not alter customer reviews.

Steve Tirone
Steve Tirone
22:42 23 Feb 20
Mike was fantastic. I went in for a simple metal bed frame. He knew right off that he had it, handled multiple customers in an organized and fair manner and also treated me the same as someone who was spending up to 10 times the amount I did. Keep up the great work and I will definitely be backread more
Colleen Horton
Colleen Horton
21:34 22 Feb 20
Had a pleasant afternoon purchasing my new mattress at Metro. Manager Mike was exceptionally nice and extremely knowledgeable. I feel I got a really GREAT quality mattress at a great lower price. Very happy customer!!read more
JOSEPH AQUILINA
JOSEPH AQUILINA
20:23 05 Feb 20
Walked in and someone instantly helped me. Gave me great insight on the beds they had, we worked out what was best for me with their actual stores “chill” mattress. And I cannot say I have had a better mattress. Ran into some issues with payment. Overall was a great visit and will return there when I need another mattress. Thank you Alec!read more
Shawna Maroney
Shawna Maroney
01:02 28 Feb 20
We had a great, easy and quick experience at this store. Kevin aka Kenny G was knowledgeable and very easy going. We told him our budget and he found the best bed to fit our comfort needs and our budget. Would highly recommend!read more
Sharon Hubbard
Sharon Hubbard
23:25 17 Feb 20
12 yrs ago bought a mattress @ Metro in New Hartford NY with 10 yr warranty. Very pleased with it 12 yrs later but needed a new one. Today (02/17/20) we went to Metro in Rome NY to buy another new mattress. Loved the salesman Carey! This guy was very knowledgeable-not pushy and a great personality! He knows his stuff and was great to deal with. I would recommend going to this store.read more
Nicole McDonald
Nicole McDonald
17:30 15 Feb 20
The staff was awesome. All had great personalities and answered all our questions. They provided a first rate experience and if I could go back I’d buy several more mattresses from them. The price was great and they promised 1 day delivery. We look forward to this mattress a lot. Highly recommend the store and staff.read more
Martha Carey
Martha Carey
18:10 18 Jan 20
I was pleasantly surprised to find exactly the type of full bed sized mattress that I need & at a very good price! The salesman , Adam(at Glenmont NY store) was most helpful, he listened to what I said & was able to show me mattresses in my range , so I was able to buy 2 and complete my shopping quickly. Thank you very much.read more
Paczkowski Craig
Paczkowski Craig
04:54 17 Jan 20
Tom Doan, the salesperson, was fantastic. Really knowledgeable, personable, and kind. He was informative, without pushing, and there are so many price points in the store that there seems to be something for everyone. Tom could not have been a better resource and made buying a mattress for our daughter a really enjoyable experience.read more
Judi Gabler
Judi Gabler
23:08 16 Jan 20
We have gotten all of our mattresses here over the years and always come back because of their great knowledge of the products and they always show all of the options for our specific needs and budget. The delivery and setup is always great too. Highly recommend!read more
Sabrina Chowdhury
Sabrina Chowdhury
02:51 11 Jan 20
Wilson helped me pick out a great mattress within my budget. He was very friendly and helpful.
MaryEllen Kingston
MaryEllen Kingston
16:32 13 Nov 19
Just purchased a mattress from Christian at Johnson City store. It was a wonderful buying experience. Christian was very helpful and took his time to answer our questions without making us feel pressured into buying something we didn’t want.read more
Seren Cody
Seren Cody
21:30 20 Jul 19
I had a really great experience here buying a new mattress. Chuck was very professional and happy to help. I like that he was very patient with me trying to find the right mattress. I recommend coming here for a new mattress.read more
Shalyn Watson
Shalyn Watson
18:03 04 Dec 19
Amber T. Made my experience enjoyable she was knowledgeable,quick and helped me make the best decision while still staying within my budget. Great place to shop for my first mattress in my new home.read more
Vincent Ballistrea
Vincent Ballistrea
13:22 12 Jul 19
My wife needed a new pillow since her old one was causing some neck stress. I worked with Ron and he took the time with different styles and we found one that was a great match for my wife. Great service and I enjoyed working with Ron.read more
Roxann
Roxann
16:45 26 May 19
Great experience! Ron was knowledgeable and friendly. He listened to our needs and concerns and helped us pick the right mattress. Thank you for your help Ron!read more
Tony DiPronio
Tony DiPronio
00:41 25 Jan 20
Terry was very personable and knowledgeable, took time to learn of our preferences and physical needs... we were very satisfied with the sales/ choosing experience.read more
Chris Sheppard
Chris Sheppard
12:14 30 Dec 19
Craig was a huge help this past Sunday when we went to purchase a new mattress. We learned a lot and tested out quite a few beds before making our decision. It was a pleasure working with Craig and we are looking forward to sleeping on our new mattress tonight. Thumbs up!read more
Mary Wavle-Brown
Mary Wavle-Brown
00:15 04 Dec 19
We were not sure what to expect when we entered the Metro Mattress store in Cortland, NY. Our preconceived expectations for this visit included a scenario with a pushy salesman or a totally uninformed teen....boy were we wrong! Terry, our salesman, had 18 years of experience selling mattresses. He asked a number of questions to assess our specific needs and listened very carefully. He helped us determine which type of mattress was best and took his time, thoroughly explaining the qualities of each mattress we tried out. There was no pressure, no pushing us to spend more than we were comfortable with and he was very honest and straightforward. Thank you, Terry, for making this big purchase a positive experience! We highly recommend Terry and Metro Mattress!Liz and Mary Wavle-Briwnread more
Krista Boynton
Krista Boynton
21:30 01 Feb 20
Great experience with Mike today. He showed us exactly what we were looking for within our price range. He was tolerant of our kids and available for questions as we needed him.read more
Samantha Smith
Samantha Smith
13:21 31 Jan 20
Excited to receive our new bed. Cassie was so nice and helpful. We found the perfect mattress and we got a great deal.read more
Jessecassie Lehman
Jessecassie Lehman
21:58 09 Jan 20
Watertown Metro Mattress is definitely not a place that skims on quality, and yet prices are so fair! The adjustable bases are great quality and the VIP comfort test is such a relaxing experience! Unlike any mattress store I have ever been to!read more
Scott Blanchard
Scott Blanchard
01:20 14 Sep 19
Greg was very helpful in getting us the bed for our needs. Great service and no heavy pressure on buying. Thanks againread more
Mary Raymond
Mary Raymond
00:50 03 Sep 19
Ryan H. was extremely helpful. Visiting Metro Mattress was a great experience.
Rebecca Baldwin
Rebecca Baldwin
14:32 05 Aug 19
Absolutely LOVE my new mattress! Huge thanks to Ken G for being so helpful and patient while I made my decision on which mattress was the one. If you’re looking for a new mattress go see Ken in Liverpool!!read more
William Karabin
William Karabin
01:32 16 Feb 19
Tanya and Serena were extremely helpful in guiding us into the perfect mattress. Wonderful experience!read more
Luciana Araujo
Luciana Araujo
00:21 06 Jan 19
I was very happy with the service my husband and I received.
Wesley Kipp
Wesley Kipp
00:15 06 Jan 19
Jason did a great job helping my wife and I choose the right bed for us.
kevin corkran
kevin corkran
02:06 10 Mar 20
Sales rep was very informative and extremely pleasant, we would go back to her for future purchases
Jennifer Gruenberg
Jennifer Gruenberg
15:48 15 Jan 20
The sales associate pleasantly greeted and welcomed me to the showroom. Her low key style and friendly demeanor set me at ease. I consider selling mattresses right up there with selling cars. Kathy Kane was very thorough in asking me what was.important for me in purchasing new bedding. She showed me different makers and models in all price points without bias of one over the other.I left the store an hour after walking in excited to know that within a week I will treated to a new sleep experience.Kathy exuvded confidence and pride knowing that the product line @ Metro Mattress is a winner !read more
Mark D
Mark D
14:46 15 Jan 20
My fiancé Patti and I worked with Kathy Kane at the Bayberry location and she was a pleasure to work with! She was the reason and difference we purchased our mattress and adjustable bed from MeteoMattress versus the competition. She was very knowledgeable and had the patiences to explain things to us. Highly recommend Kathy and Metro Mattress!read more
Eileen Luther
Eileen Luther
17:57 19 Feb 20
Best sales experience in a mattress store. Jason was EXTREMELY knowledgeable about far more than the product he sells. He understands what the right mattress physically should do for you while at the same time understanding the value of the customer’s preferences.read more
Brittney Schlegel
Brittney Schlegel
16:32 08 Feb 20
Stephan was great, in and out in 15 minutes, which was perfect since I had my toddler with me! Awesome bed and I could take it home today!read more
Wayne Matuszyk
Wayne Matuszyk
17:20 05 Jan 20
Staff was very helpful at providing mattress choices that met my needs. Knowledgeable, efficient, and very friendly. Would shop there again.read more

Google Rating
4.7

Reviews