REAL REVIEWS, REAL PEOPLE

Every review on this page has been submitted by a real, verified Metro Mattress customer on Google and Facebook. In the interest of transparency, we do not alter customer reviews.

Metro Mattress 4000 Positive Customer Reviews on Google
Drew Lagattuta
Drew Lagattuta
14:58 07 Apr 19
Mike was my sales rep and went above and beyond to take great care of me. I've always this customer service was a thing of the past. Not with Mike He nailed it. Thanks again Mikeread more
Richard Ortiz
Richard Ortiz
01:54 27 Mar 19
Mike is a very good salesman. He looks out for the customer and tells the customer exactly what to expect, opposed to what you want to hear. GREAT EXPERIENCE thank you Mike!!read more
Erin Kinane
Erin Kinane
13:21 04 Mar 19
We had a wonderful experience with Metro Mattress. Mike was a huge help - very knowledgeable, professional and easy to work with and our price range was respected the whole time (that being said, we got way more for much less money than anticipated!) The delivery drivers were friendly, professional, on time and made the set up super easy. I would highly recommend Metro Mattress to anyone.read more
Jacob Burns
Jacob Burns
23:18 31 Mar 19
The sales rep was Ryan and he could make paint drying on a wall seem interesting. Very personable and knew what he was talking about. I got my dream mattress and couldn't be happierread more
Deborah Graziano
Deborah Graziano
16:29 28 Mar 19
I recently purchased a Tempur-pedic Hybrid mattress. I went to your John Glenn store, Syracuse, NY. Ryan, store manager, was the individual that assisted me. He was very knowledge and very detailed in his explanation of all the different types of mattress you had in your store. He took a lot of time with me. I did not feel rushed to make a fast decision. I would recommend to anyone to go to your John Glenn store and ask for Ryan to for his assistance.read more
Kara Alheim
Kara Alheim
00:47 17 Feb 19
Very clean and professional place. Was greeted with waters and offered to take our coats. We ended up buying a mattress but the whole process seemed to take awhile. The salesman was very smart and knew was he was talking about but went a little over our heads on some things. Glad this hunt is over!read more
ben kolakowski
ben kolakowski
18:15 12 Aug 18
I worked with Tom at the Glenmont location and my experience was fantastic. He was polite, well-mannered and extremely informative. He helped me find exactly what I was looking for. Would certainly recommend anyone to do business in that location!read more
Mari
Mari
13:12 05 Aug 18
It’s been awhile since we have purchased a new mattress. Andrew was an amazing help. He really took his time to place us with the right product. Not only did I feel great about my purchase but was surprisingly happy with the salesperson. I do not like working with the classic pushy salespeople. Andrew was not that...he was so knowledgeable, interested in my situation, and he really took his time. He was not at all pushy about one mattress over another. I was shown many different price levels. I’m happy with our choice. Delivery was seamless. They communicated about their on time arrival time and did a great job setting up the bed. Upon delivery we realized the bed was sitting up so high that I’d need a step stool. Andrew immediately set us up to swap out the boxspring with a much thinner foundation. I’m a little apprehensive about finding sheets THIS deep! We did get the sheets that they sell there. They have thick elastic band around the whole bottom sheet. They worked like a charm. One thing I wish was that we upgraded to the cooling mattress protector. I wasn’t sure if that was just a hokey upgrade. The bed is very warm. Overall, I am very happy with our Beautyrest Black Natasha and I feel supported by Metro Mattress. So far so good! I’d recommend. Definitely go when Andrew is there! He will not steer you wrong.read more
Darleen Taylor
Darleen Taylor
00:51 01 Aug 18
Andrew was fabulous. I told him my situation and he found the perfect mattress at the perfect price. I was having a stressful day and he made my day. He is very professional and friendly. I would recommend anyone to go there.read more
Lucero Rodriguez
Lucero Rodriguez
02:04 11 Mar 19
Metro Mattress provides excellent and attentive service. This store sells high quality, comfortable beds at lows costs. I prefer beds that have memory foam as the top layer and Metro Matress provides several brands of memory foam beds. Also the store gives the liberty to lease beds.read more
Shannon Robinson
Shannon Robinson
02:47 10 Mar 19
Excellent customer service, very knowledgeable of products. Thank you for your help! Cheers to a good nights sleepread more
Rob Collins
Rob Collins
17:34 28 Dec 18
Excellent knowledgeable sales guy who didn't pressure me. He let me test out several mattresses until I found the right one.read more
Shannon Smith
Shannon Smith
19:38 06 Apr 19
Ron was amazing and super helpful in finding a new mattress! We weren't sure where to start but he made the entire process very easy and even enjoyable. We ended up going with a Tempur-Pedic and couldn't be happier. Plus, there's a 30-Day Comfort Guarantee. It's easy to want to buy mattress in a box online, but the quality is just not the same. Plus, it's so important to try out a mattress before you buy... it makes a difference! I will always recommend Metro Mattress and Ron to friends and family. If you want to find the perfect mattress and have an expert there to walk you through the process, then go to Metro Mattress. Thank you again for the amazing experience!read more
Jaffa Bush
Jaffa Bush
00:16 04 Mar 19
Great service! John was very helpful and knowledgeable! I definitely would recommend this metro Mattress to my friends and family! Thank you so much! I look forward to my new bed!read more
jordan cox
jordan cox
16:10 19 Feb 19
Super committed to service. My mom has a bad hip and shoulder so they helped her find a fit for her needs. They talked to the manager to make sure we could provide protection for it so it stayed nice with a mattress cover. While my mom was being taken care of they made sure that I was not stuck in the background feeling unwelcome. Both salesman engaged me in conversation and made sure we left with exactly what we wanted.read more
Liz Corey
Liz Corey
15:36 05 Apr 19
Terry Vestal spent a lot of time with us and directed us to the next mattress based on our input from the previous one. He was knowledgeable, conversational, and not pushy. The store was clean and easy to move around. We spent over an hour, maybe two, and avoided trying many models he knew would waste our time. We found one my husband and I both liked and could afford, and Terry politely said goodnight when we left without closing the deal so we could think about it and check online reviews. I know that is hard on a salesperson who just spent hours on a customer! We went back in a few days to give our selection one last try and fill out the paperwork. The mattress was delivered without a hitch and the buying experience was a good one. I was all set to try ordering a mattress from one of the reputable online dealers, but now I’m glad we took the in-store route: we knew exactly what we were getting and we supported the local economy.read more
Raeanne Southwick
Raeanne Southwick
00:08 31 Mar 19
Both employees were a great help to us, they were super nice and worked with our budget! Can't say enough good things!read more
Michelle L Brickey
Michelle L Brickey
18:24 16 Mar 19
Terry Vestal is a very informed and professional salesman who takes the time and knowledge he has to fit you to the perfect bed! He sold me my bed 10 years ago and once again sold me an amazing bed last week. Definitely the man you want to see to find the best quality and get the best deal. Thank you to Terry for your attention and professionalism.read more
Suzanne Elliott
Suzanne Elliott
23:57 30 Mar 19
Roy, our salesperson, was outstanding. He was super knowledgeable and showed us a number of selections to please both myself and my boyfriend so that we could come to a compromise. There is a reason these folks are rated so well!read more
Mike MacMillan
Mike MacMillan
20:34 23 Mar 19
I am so very pleased with metro mattress. Mike French was an amazing sales representative. He made me and my husband very pleased with our purchace. The store was very clean . Mike was very courteous and he showed us different beds. Please if you are looking for a bed or mattress please check with metro mattress first. You won't be disappointed I promise This is the way I feel .read more
Shannon Vanhouse
Shannon Vanhouse
21:54 17 Mar 19
Roy was incredibly helpful today. He helped us make a very important decision without making us feel the least bit pressured. Very positive experience and we are excited about our new mattress.read more
Noreen Brady
Noreen Brady
21:13 21 Oct 18
KennyG was an excellent salesman. He was very courteous and patient with us. We will be very happy to send him future customers. I know we will be happy with our new mattress.read more
Kerry Washburn
Kerry Washburn
21:05 19 Oct 18
Bought a new mattress today at the 137 state route 104 oswego location. Had a great experience and great service. Very helpful associates!read more
Lori Wells
Lori Wells
18:40 23 Aug 18
I had a very good experience choosing my new mattress. Dave did a great job and answered all my questions.read more
William Karabin
William Karabin
01:32 16 Feb 19
Tanya and Serena were extremely helpful in guiding us into the perfect mattress. Wonderful experience!read more
Luciana Araujo
Luciana Araujo
00:21 06 Jan 19
I was very happy with the service my husband and I received.
Wesley Kipp
Wesley Kipp
00:15 06 Jan 19
Jason did a great job helping my wife and I choose the right bed for us.
Jamie Burns
Jamie Burns
00:34 16 Feb 19
Awesome experience tonight. The manager, Ken Goessl, was professional and knowledgeable. He spent the time with us to make sure we got the best mattress for our needs.read more
Kathy Root
Kathy Root
23:02 14 Feb 19
Bought a queen size hybrid mattress today .Salesman did not pressure me at all. Financing was quick & easy .My new mattress wil be delivered tomorrow .read more
Jacklyn Brownell
Jacklyn Brownell
22:15 12 Jan 19
Jennifer was a pleasure to work with. I had a very unique situation with replacing a mattress I previously bought with no return policy and she worked with me every step of the way to meet my needs. I’m so very pleased with my Talalay mattress purchase and and can’t wait until it gets delivered!read more
Zac Seaver
Zac Seaver
20:10 13 Jan 19
Joey spent a lot of time understanding our needs and testing out different mattress styles. Overall, a great experience.read more
Jennifer Saburro
Jennifer Saburro
17:49 13 Jan 19
Joey was awesome! This was 3rd purchase from Metro Matress. Loved working with Joey. Highly recommend this location and Joey! He was patient, friendly, went the extra mile for us and was pleasant to work with!!read more
David Battaglia
David Battaglia
18:48 05 Jan 19
I had a great experience at Metro mattress with Joey. From him asking me the right questions to figure out me needs, to showing me all potential mattress models. Joey provided me with everything I needed to figure out the perfect mattress for me in a timely manner; while giving me ample time to adjust to each mattress accordingly. I highly recommend doing your mattress shopping at Metro Mattress Schenectady location with Joey!read more

Google Rating
4.7