REAL REVIEWS, REAL PEOPLE

Every review on this page has been submitted by a real, verified Metro Mattress customer on Google and Facebook. In the interest of transparency, we do not alter customer reviews.

Google Rating
4.8
Neal Radice
Neal Radice
13:58 07 Aug 18
Well, happy ending! I'm changing my one star review to a five. Though I experienced a long delay and some inconvenience, Metro Mattress and Mike came through with an exchange for a defective mattress. It's impressive to see a company that cares about its reputation and is prepared to reach out to make things right. Follow up if you have a problem. This company seems to do its best to satisfy its customers.read more
JasinAaron5
JasinAaron5
16:32 05 Aug 18
Started the process of purchasing a bed, went to extreme mattress and had a bad experience while there, seemed very unfortunate professional. So I came to Metro due to a friend's recommendation and was not dissatisfied.Mike was very helpful in financing my purchase, and find the bed for me. Would recommend to anyone looking for a new bed of any type.read more
donna mathis
donna mathis
22:34 03 Aug 18
Terrance West was extremely helpful and knowledgeable of store items. Serviced us with a smile and talked us out of going to your competition in area. He was very nice.read more
Michelle Hall
Michelle Hall
15:01 13 Aug 18
When we walked into Metro Mattress, my husband and I were clueless on what to look for in a new mattress. So much has changed in the last 10 years since we bought our last mattress, which was also purchased through Metro Mattress. Jennifer came over right away and made us feel comfortable. She was very thorough educating us on many of the mattresses. She asked a lot of questions to understand what we needed and wanted in a mattress. After laying down and trying multiple beds, we found our mattress. We ended up purchasing a Tempur-Flex Breeze Queen set. We are excited for its delivery this week. We are also very thankful for the time and educating us on the pros and cons of mattresses. Thanks again to Jennifer for taking great care of us. Michelle and Markread more
Happy Chaps
Happy Chaps
02:24 09 Aug 18
Excellent knowledgeable staff... quick delivery from personable efficient delivery men. Very pleased. This was a (6th) Birthday gift for my GrandSweetie... it’s awwwwl she wanted.read more
joseph louis
joseph louis
14:27 08 Aug 18
Online ordering is simple, and quick. User friendly website in/out in 7 mins. I placed and order for pickup, I received a text message and a follow-up call it was ready to go. Great customer service.read more
ben kolakowski
ben kolakowski
18:15 12 Aug 18
I worked with Tom at the Glenmont location and my experience was fantastic. He was polite, well-mannered and extremely informative. He helped me find exactly what I was looking for. Would certainly recommend anyone to do business in that location!read more
Mari
Mari
13:12 05 Aug 18
It’s been awhile since we have purchased a new mattress. Andrew was an amazing help. He really took his time to place us with the right product. Not only did I feel great about my purchase but was surprisingly happy with the salesperson. I do not like working with the classic pushy salespeople. Andrew was not that...he was so knowledgeable, interested in my situation, and he really took his time. He was not at all pushy about one mattress over another. I was shown many different price levels. I’m happy with our choice. Delivery was seamless. They communicated about their on time arrival time and did a great job setting up the bed. Upon delivery we realized the bed was sitting up so high that I’d need a step stool. Andrew immediately set us up to swap out the boxspring with a much thinner foundation. I’m a little apprehensive about finding sheets THIS deep! We did get the sheets that they sell there. They have thick elastic band around the whole bottom sheet. They worked like a charm. One thing I wish was that we upgraded to the cooling mattress protector. I wasn’t sure if that was just a hokey upgrade. The bed is very warm. Overall, I am very happy with our Beautyrest Black Natasha and I feel supported by Metro Mattress. So far so good! I’d recommend. Definitely go when Andrew is there! He will not steer you wrong.read more
Darleen Taylor
Darleen Taylor
00:51 01 Aug 18
Andrew was fabulous. I told him my situation and he found the perfect mattress at the perfect price. I was having a stressful day and he made my day. He is very professional and friendly. I would recommend anyone to go there.read more
Howard Zendle
Howard Zendle
14:01 10 Aug 18
Salesman Jeff Solomon was very helpful & knowledgeablr. What sold me on the product was the feel and the structural design.read more
mike s
mike s
00:52 05 Aug 18
Bought an adjustable bed mattress etc. Within the last year. Great customer service. Answered all our questions. No pressure to buy the most expensive stuff. Best way to describe our experience, “Keith was extremely patient with us and we will definitely go back again” Price matters most of the time with us but in this case it was “TRUST”. Thank You !read more
Dorothy Bonner
Dorothy Bonner
22:33 30 Jul 18
This was the most amazing purchase from the most amazing sales manager of the Johnson City, N.Y. Metro Mattress. Keith had such patience and understanding for my endless questions. I can highly recommend Metro Mattress Johnson City, N.Y. We were so pleased with the results that we even bought another complete set for our guest room. Thank you so much for the great service.read more
Ali
Ali
15:31 25 Jul 18
Absolutely excellent service. The salesman, Ron, was very very helpful and worked hard for us to make sure that we got the best mattress at the best price. I absolutely love my new bed - it's comfortable and has stayed comfortable over the last month. I spent weeks looking for a mattress, and am very lucky I found Metro Mattress!Also delivery was a breeze! The workers were professional and very fast! The whole setup - a king size mattress, box spring, and frame - was delivered promptly the next day and took minutes. Thank you!read more
Caroline Steingard
Caroline Steingard
15:59 09 Jul 18
Easy to order on the phone, easy next-day delivery with clear delivery time and date, and easy set up thanks to the people who delivered it! Thanks for great service!read more
Rick Moore
Rick Moore
01:21 09 Jul 18
The sales person was very helpful and not in an annoying and pushy way. He helped me find a mattress within my price range that I was comfortable with. Based on my experience, I would recommend this place to others.read more
PJ Gailor
PJ Gailor
22:39 09 Aug 18
The first salesman took me around the entire store, trying every bed sometimes twice until I landed on the one I liked. He was very helpful and didn't try to sell me anything I didn't want or need. Getting the money together was another thing so I couldn't make the purchase that day. When I made it back in I dealt with the manager and he too was awesome. I had cash in hand and he still took me through the process and made sure that I understood everything I was getting, being my first bed purchase and all. Such a great team there. Excellent customer service and no unnecessary attempts to sell me anything but what I asked for.read more
amanda tepfer
amanda tepfer
01:24 18 Jul 18
Amazing customer service! Terry was not pushy but very informative and helpful. Answered all my questions and had a great personality!read more
Shelley Massery
Shelley Massery
17:10 02 Jul 18
This was our second purchase with Metro Mattress in Cortland, NY. We purchased a bed in 2006 and decided it was time to replace with a new one. Terry is awesome and walked us through the process (again) and helped us decide on the right mattress for our needs.read more
Samanta Chan
Samanta Chan
00:51 07 Aug 18
Very pleasant experience with the store manager. Made buying informative and easy. We didn't feel pressured to buy and they had a good deal for us within our budget!read more
Chris Kelly
Chris Kelly
23:39 30 Jul 18
Mike was very friendly and knowledgeable. He showed and told us about all the mattresses . I would highly recommend Metro Mattress .read more
Kevin Ridgeway
Kevin Ridgeway
03:00 28 Jul 18
Our sales professional Matt was wonderful! Took my 90 year old aunt out to find a mattress. Matt listen to her needs and took a lot of time to explain everything. Very impressive and would definitely shop at Metro Mattress again.read more
Pansey Lane
Pansey Lane
21:47 15 Aug 18
Oh! MG! I love this Saleman, his name is David he Is the best no the greatest salesman I have ever met in my life he knows his job he’s considerate of what you want and he will help you to find and get what you need. I recommend everyone to come to Metro mattress to see David and he will hook you up with a good mattress set. Going to buy a mattress set from metro mattress was the best thing I could have ever done, thank you! David for helping me to find the best mattress set.read more
John Clark
John Clark
22:18 12 Aug 18
We had the pleasure of working with Kenny G today at the clay location. He was very honest and informative. And when purchasing a mattress with dozens of options, this helped make the process simple and removed the stress. We also visited the John Glenn location today, and the sales people there would not even acknowledge we were in the store. If anyone is looking to receive an honest opinion without the typical salesman pressure, I would steer clear of John Glenn and visit Kenny at the Metro Mattress Clay location.read more
Ashley Natwora
Ashley Natwora
20:04 05 Aug 18
Ken G. went out of his way to spend the time to find the right bed for me and my husband. We have suffered from chronic low back pain for the last 3 years, and within 2 hours we found a bed that worked for us. He made sure we stayed on the mattress for about an hour to ensure we had no pressure points / issues with firmness. I would recommend seeing Kenny G to help you find the mattress that works for your sleep style!read more
James Morse morse
James Morse morse
11:43 05 Jul 18
Great place to go for a better nights sleep.Always helpful and the the prices are great.Incredible selection.read more
Kassidi Walraven
Kassidi Walraven
00:46 05 Mar 18
Zach is awesome and truly goes out of his way to help any and everyone find what they’re looking for! Great customer service and an ‘at home’ feel. Highly recommend Zach as your salesman!!!read more
Eric Tilton
Eric Tilton
14:04 04 Mar 18
I had a great buying experience. My sales rep. Zach was very professional, and we found the right mattress fit for my budget. I would highly recommend Zach as your sales rep. He is a very down to earth guy and very knowledgeable of the products he is selling.read more
Sara Albanese
Sara Albanese
18:07 29 Jul 18
My fiance and I came in to the Rt.57 Metro Mattress location and was very impressed by the cleanliness and choices in this location. Steve was very helpful and knowledgeable, making it easy to pick what we needed to be happy!read more
Gail Frost
Gail Frost
13:35 16 Jul 18
We went looking for a new bed for my mom. Steve showed her the different mattresses and she found one she loved. Had an amazing experience.read more
Diana Graser
Diana Graser
12:01 06 Jul 18
Easy to deal with, both sales and delivery. On time delivery. Traded out foundation that was high the next day.read more
Aja Trier
Aja Trier
17:40 26 Jul 18
Great experience! Joey was a knowledgeable and no pressure salesman who listened to our needs and helped us find the mattress for us. We had plans to shop around, but didn't end up feeling the need to go anywhere else because we were confident we were getting exactly what we needed through Joey at Metro Mattress. Highly recommend!read more
Esther Miriam Hall
Esther Miriam Hall
16:49 26 Jul 18
Kim was extremely knowledgeable and able to communicate very effectively everything I needed to consider in my purchase. She was not a hard sell and gave me space to make my own personal decision based on my needs. That was extremely important to me. She was friendly and easy to work with.read more
Catelinn McElroy
Catelinn McElroy
14:35 28 Jun 18
I absolutely loved my experience at metro mattress!!! Joey helped me through all of my questions and concerns and helped me pick the perfect mattress and pillows!! I definitely recommend people come here for their next bed!read more