REAL REVIEWS, REAL PEOPLE
Every review on this page has been submitted by a real, verified Metro Mattress customer on Google and Facebook. In the interest of transparency, we do not alter customer reviews.
10:33 04 Sep 17
The sales team is very knowledgeable and they make buying a breeze. I am sleeping like a king in my queen sized mattress! Everything was fast and easy to understand. Thanks MM, I 'll be back for sure!
18:59 31 Aug 17
Awesome in store experience! Very nice people & all very helpful. Only complaint is that the delivery team came 2.5 hours early.
E Will K
21:36 19 Jul 17
Ryan at the John Glenn, Syraucse, NY store was the BEST salesman ever! He was very patient and explained everything in simple terms. Sometimes more than once, as I would ask lots of questions. It was like talking to a person I've known for years.
19:28 18 Aug 17
We were looking for a king sized mattress and stopped at Metro Mattress to see what they had. Our salesperson was Ryan who first fitted us for a comfortable pillow and then took us on a "comfort tour" of many of the beds. We spent 4-6 minutes laying on each mattress, working our way from very soft to very firm, and listening to a discussion of the various features of each mattress. Ryan was a very accommodating salesperson, very attuned to what we liked and didn't like in both a pillow and a mattress. He was truly interested in fitting us with the right items.After trying a lot of beds we selected the "Pure Tally Bliss" mattress which, beside being very comfortable for both of us, is made in AMERICA, hypoallergenic and dissipates body heat. We also purchased the king EZ base, a GM Vertex mattress protector that also dissipates heat, two pillows and a headboard. The total price with tax, removal of an old mattress and the moving of another mattress was around $4,700.00. We have slept now on the new bed for about 2 weeks and are very happy with our purchases. The mattress and the mattress pad really do dissipate excess body heat!Delivery was quick, we could have had it delivered the next day, but chose to have it all delivered in 2 days time. The headboard came from another store and that was delivered in 3 days. There was a problem fitting the headboard with the pre drilled holes in the EZ Base, but after two tries by the installers they were able to mount a modification plate to fit the headboard to the base. I was impressed by their persistence and attention to detail.
19:28 07 Jun 17
Our salesman was top-notch! He spent so much time with us trying mattresses and explaining the different options-not to mention helping us find the right fit for our budget as well! We would absolutely recommend him and the store to others!
19:08 18 Sep 17
The customer service on the phone and online were wonderful. The delivery people were really nice, they came in and put the box spring and mattress up and took out my old ones. The only bad thing was the box spring I bought was poor quality and pretty much made of plywood. It already has a hole in it. Otherwise it was a great experience!
01:03 19 Sep 17
I had a good experience purchasing my mattress here. The salesperson was very well-informed and chose mattresses for me to test that were what I was looking for comfort-wise. I just wish they hadn't shown me the most expensive mattresses on the floor right off the bat.
00:06 23 Sep 17
I had a great experience. Sales person was excellent, patient and didn't pressure us in our decision making. Delivery was prompt, came during their window and also had a way to see where they were. Overall enjoyable process.
16:28 05 Oct 17
Loved this experience. They took the time to really help me figure out the perfect mattress for my needs that was in my price range!
00:39 15 Dec 17
Sales manager very helpful. Went out of his way to make sure We were the 1st delivery in the am before I went to work. The delivery guys were very polite and professional,swiftly removing my old mattress /box spring and setting up the new ones. Over all great experience!!
11:48 18 Dec 17
We went to metro mattress on John Glenn on Black Friday. We received the best service to find the right mattress for us and got an amazing deal! We even got free next day delivery with free setup which was awesome!
21:47 27 Dec 17
Ryan and Ryan were both so helpful. I told them what I wanted to spend on a mattress for our son. They showed me everything available in that price range and a little above. They were very patient and knowledgeable of what each mattress offers. I felt so comfortable with the 2 and was a little bummed when I had to leave. Felt like I was with family. I felt confident I was not being taken advantage of. I was treated with respect and kindness. Ed was also there. He was very professional and personable. He offered me eggnog which I thought was so super kind . Again, felt more like a family gathering then mattress shopping. I would definitely recommend Metro Mattress to our friends and family. This is our 2nd mattress purchase since summer. Each experience was very pleasant. Our neighbor, Harry Clute, suggested your company to us. Harry has also been extremely helpful. I am very thankful for his suggestion. Definitely give a 10!!
17:39 13 Jan 18
Ryan and Kevin were very helpful in choosing a mattress to meet our needs. We needed a mattress for a guest room before the Christmas holiday. We chose a mattress and our guests said they were very comfortable. However, I was a bit surprised to see an indentation already after only two weeks of use especially when a 5 year old mostly slept on it. I was assured of the good quality of the mattress and realize that some compression happens so hopefully this small compression is all that happens.
20:05 18 Feb 18
Mike and Terrance at the Amherst store were very helpful in adjusting our warranty claim . They were proactive when the manufacturer wasn't very cooperative. I appreciate their efforts on my behalf. Can recommend them highly.
20:03 21 Feb 18
Friendly and knowledgeable. Worked to get best price and plan to fit my budget..
00:32 22 Feb 18
Great customer service. Great product! Delivered on time and setup in less than 30 minutes. Took the old mattress and box spring away! Love, love, love my new bed!
17:19 12 Mar 18
Loved the salesmanship and delivery service that we received from Metro Mattress. I love my new mattress even more. Don't know why we didn't get a new mattress sooner!!!
20:58 16 Apr 18
My son and I had a wonderful shopping experience. Ryan our salesman was very patient and kind in helping choose the right mattress for my 13-year-old son. My son is so excited and cannot wait for his mattress to be delivered. I would definitely recommend anyone going to see Ryan at the John Glenn store.
Dean was super helpful talked me through everything from financing to mattress choices.
My husband and I were there yesterday looking for a bed for our disabled son Bill who is the new guy went out of his way to go through the process of telling us about the difference between the beds and he helped us find one that was comfortable and affordable for our son I can't thank him enough for his help I know my son will have a great nights sleep on his new bed thank you again for your help Bill
Good customer service and selection. Staff was friendly and helpful.
This was quick and easy. Very knowledgeable and professional staff. Will be back for sure!!!
Nice guy. Very helpful. Quick service and delivery options.
Excellent customer service! Great pricing, would recommend.
Amazing customer service! John C at the Lansing NY store saved me from a terrible experience at Sam’s Club! 🙌 (Thank you again, John, you were so easy to work with and went beyond our expectations with your helpfulness!)
My experience with Metro Mattress was AGAIN five stars. Salesman (Anthony) really knew his stuff and was more than willing to listen to me and my preferences. The delivery team was superb; in and out in less than a half hour, even with setting up a new bed frame. They ROCK!!
Jon was a great salesman and the delivery was right on time.
Very pleased with our experience in Auburn NY. Kyle Hawk was very informative, knowledgeable and helpful towards helping us to make our new mattress purchase!
My son and I had a wonderful shopping experience. Ryan our salesman was very patient and kind in helping choose the right mattress for my 13-year-old son. My son is so excited and cannot wait for his mattress to be delivered. I would definitely recommend anyone going to see Ryan at the John Glenn store.
Kimberly M Weyer
Awesome service and delivery!! Very helpful and set up everything quickly and neatly!
Service and delivery were both perfect! Very accommodating and easy to deal with!
Ken G in the Clay store was excellent! He was very friendly and kind. He spent a lot of time helping to find the right mattress for our needs He was not pushy and was very understanding on what our needs were I would highly recommend Metro Matress and the clay store Ask for Ken G he was great 😀
Excellent experience purchasing our last mattress! Looking forward to years of wonderful sleep.
The sales people were excellent and very helpful with great senses of humor. I only wish the pricing was more transparent. I went there for a high quality mattress, but I feel like I wasn't able to take all of the elements of the product into consideration. I appreciate the time they spent, however, and the mattress I have is fantastic.
Very knowledgeable and friendly staff. Purchased new bed from Anthony and was very helpful and no pressure. I would definitely recommend and do business with this store again.
Jon was so informative in the Niagara Falls store. Answer questions we didn't even consider. Pleasant and professional. The delivery gentlemen were on time and called before they came. Installed and clean up quickly
Got a mattress in my price range and had it delivered in two days and the best mattress I’ve ever purchased! Would definitely recommend!
Joey was very friendly knowledgeable and helped us choose the perfect mattress!
Mike was great in helping us find the right beds and mattresses for a great price. I would highly recommend him to anyone, great guy!
We walked into the Horseheads store with no idea of what we wanted and left a short while later with exactly what we needed! The salesmen were knowledgeable, personable, professional and exceeded our expectations. We’ve already recommended them to our friends and family!
Dom and Paula were excellent in helping us find the perfect mattress. We especially enjoyed working with Dom, he was very knowledgeable and patient and would highly recommend them to anyone.
The customer service at Metro Mattress is fantastic! Anthony was knowledgeable, friendly, patient and genuinely interested in helping me find the right mattress. I couldn’t be more pleased with my decision to stop in.
Rob was excellent in helping me pick a mattress and finding one within my comfortable budget. Setting up delivery was easy and the warranty was fair for the cost of 30 day trial.
Dawn was wonderful and incredibly helpful. She had no problem answering our questions and was beyond patient while we were being indecisive! She made this process one of the best!
Great service, quality product. Salesman Steve was knowledgeable, friendly and persuasiveThanks
My salesperson was exceptionally professional and listened to all of my concerns. And I can't believe my delivery was scheduled for Just 2 Days Later!!
I was very pleased with my mattress shopping experience at Metro Mattress. The salesman was extremely helpful and did not push for the most expensive option but rather what felt better. I would definitely recommend Metro Mattress to friends and family.
Very nice salesman. Felt at ease talking about product. No pushy sales pitches. Great suggestions. Thank you, you made my choice easier.
Knowledgeable sales person, very helpful, low pressure
Gina M George
Brad, from the Yorkville Store, helped me find the mattress just right for me. He was patient, knowledgeable and friendly. He is an asset to your company.
Lynn Gamlen Kwasniewski
Highly recommend Metro Mattress! They were very patient with us and knew their stuff!!
Had a great experience with metro. Anthony worked hard to get us what we wanted in our price point.
Morgan Persephone Morningstar
I had great customer service at the Delaware Ave. location. I ended up with a great mattress and some great sleep.
great customer service wasnt pressured in to buying a mattress i didnt want and was in my price range
Terrance was great, he made the sales process easy. He answered all of our questions and was very upfront about everything.
Awesome fast friendly delivery associates very knowledgeable, love our new bed
Went in knowing what mattress I wanted to buy. Ray pulled it out to let me try it. Also showed me similar mattress (though with a higher price tag) but honored my decision to buy the one of my choice. I didn't feel like he was pushing me to buy a different mattress.
Great service! Very helpful and patient. Can't wait to start sleeping better.
Wonderful experience. Gina was the most helpful and friendly salesperson ever. Thank you
Nothing but good things! I went in an it was a relief not to be bullied into a purchase Tommy Derasmo was a pleasure to work with, he answered ALL of my questions and helped me choose the mattress i needed for my bad back, Thank you again!
Just bought two beds for our family. Excellent sales and service, easy delivery process. We are very satisfied!! Thank you Metro Mattress
Our sales rep, Josh, was great. He wasn't too pushy that we were uncomfortable but informative and listened to what we were looking for.
I have a cervical spinal cord injury and after 5 years of no sleep because of increase in pain when I was on my old mattress. We bought a temperpedic mattress/bed from Metro Mattress. With a great salesman, experience, and price. From night one, I have been able to sleep all night. PRICELESS!! I can't thank him/them enough!! Thank you Jason Bay!
I would recommend Metro Mattress as a place to go for your next purchase. I was completely unsure what kind of mattress I wanted, and the salesman (Joey) was very good at helping me figure it out by trying several different styles. I was in and out in 30 min or less. Great customer service.
Very nice salesperson -- he gave me a fair price and good conversation, sold me a mattress I'm happy with! I was glad to spend the time to find the right one.
We had a great experience. Dawn was very helpful, and the men who delivered the beds did a great job! We will definitely be back in the future.
Mike on Niagara Falls Blvd was very helpful in selecting a good mattress for me.
Joe provided an excellent experience and the mattress was delivered in a timely fashion!
Great service and loved working with salesman Jon.
Great customer service. And my mattress is amazing. Delivery took longer than I'd like but the delivery guys were awesome.
Great experience at the store. Let’s hope the mattress is comfortable.
Excellent service! This was my second purchase from them and both times I was extremely pleased. I told him what I was looking for and what my budget was. He didn't try to upsell me or push more than I asked for.
My husband and I bought our first mattress from here after having hand me downs for 8 years. They were so great to work with and delivery was free. They also took our old mattress and box springs for only $20.
Huge help, great prices and service. Thank you!!!!
Anthony Michael LeBarron
We were looking for a new mattress so we stopped in and was interested in a memory foam while looking into the mattress we were informed of a payment plan that would help us financially so we ended up upgrading to add a adjustable frame
Great experience for a great price. The employees were friendly and they listened to what my wife and i were looking for, while keeping it on budget to use the progressive leasing option that we have used in the past at other stores.
En serio estoy super contenta,lo recomiendo, es lo q he yo queria y no me arrepiento pue,me trataron ,bien profesional.
Took their time to show us all the options. Good experience
Very friendly staff on Erie Blvd! We have done business there now 4 times! Purchased a tempurPedic mattress for our youngest! Pain free transaction delivery was right away! Delivery was free and the guys were very professional and careful in my home! Good job Metro mattress! We will be back
Good job Ricky and Laura. The mattress is exactly what we were looking for.
The salesman was fantastic and a big help very patient. I was impressed that he took the time to show us just about every bed in the showroom. It was a pleasant and painless experience, especially for a first time buyer. The delivery drivers while polite could use some work, there were several notes of how long their day had been, furthermore while there were two delivery people only one actually moved the furniture so I was forced to assist in order to avoid damage to my merchandise. The bed is a dream to sleep on and I'm very glad I purchased it overall.
Zoe Lynn Shepherd
I have had the same hand me down mattress for over about 10 years now, started to feel the springs coming through and decided it was time. I didn't want to buy a mattress from any other place and I'm glad I didn't!The salesman was very funny and helpful. I laid on just about every mattress and eventually came across a memory foam gel infused mattress. It was a little over my price range, however, we came across a great deal on the same mattress that was sent back from delivery to another customer. It was a king, so it was an upgrade from my old mattress all around!Very happy with my purchase.
The guys at the store we’re very pleasant and personable. I didntbmark higher because when they asked about a pillow fitting I agreed said which one I preferred they added it to the invoice without disclosing a price before. So to see $150 extra for a pillow was not what I had expected. I signed the invoice agreeing to pay for it. But going forward I would recommend the store however I will also caution and forwarn people it will cost you. When they showed me the mattress protectors prices were given so I just assumed it was an added extra for spending $3500 on a mattress. Again I signed the invoice when I could have disputed the pillow and had it taken off. Going forward I would recommend that they disclose the cost of the pillows.
The Dewitt store is very nice. Sales people are accommodating. I had a pleasant experience buying a cloud � Gina was very helpful.
Jacqueline Welch Bateman
Great customer service! Steve was knowledgeable and friendly!
Jo Ann Merical
Brett was great to work with and was accommodating in every aspect of the sale. Go see Brett at the Webster location!!
Kayla was great couldn’t even tell she was new made me feel very welcomed and educated on my purchase. While Mike was able to approve me for almost $300 more than my original amount! These folks are amazing and easy to do business with!
Nena Greacen Harrington
Exceptional salesman, exceptional service and exceptional sleep what more does one have to say...buy one now!
Joey was the man dealing with at metro, very knowledgeable and friendly to work with. Def will be back for another!
Sheng Min Lin
I walked into the shop in Horswheads , and bought a mattress within 15 mins! The mattress is very good quality , and it’s in price range that’s still acceptable ( mattress+ box+ mattress protector+ pillow = $850, not including tax) the most important thing is the bed is very comfortable !
Great place to buy a reasonably priced mattress - delivery in a week - can’t wait for it!
Ryan C at the John Glenn store is amazing and we will definitely do business with him again.
Great service.. staff was very knowledgeable and helped explain all your options!!
Worked with Terrance! He made us feel very confident in buying our mattress!
Melissa Connolly Ippolito
We had a great experience. Matt in Henrietta was wonderful. He was knowledgeable, friendly and not pushy at all. We got a great deal and are very happy.
William the manager and salesmen was very knowledgeable and friendly and showed me just what I needed. Thank You.
We got our bed furniture at Metro Mattress and loved it. The people there were friendly and the warranty on the furniture is great. I would definitely recommend this place to friends and family looking for good quality mattresses and furniture.
We love our new mattress! First time my back hasn’t hurt in a long time. The support is great! And your delivery people were fabulous. Nice young men and very very helpful! They deserve a raise!!
They were very helpful. Answered all my questions, they stayed in my price range for most part. It was nice having people with sense of humor as well!!
Krista David Donnelly
Customer service was great and rep was very friendly and responsive to what we were looking for. He also worked within our price range. Delivery service was super fast and easy with the delivery men being very helpful with set up. My only critique would be to ask price point a little earlier as we laid on some mattresses that were WAY out of budget that we really liked.
Great customer service, friendly associates , next day delivery on time , why shop anywhere else for a mattress !
Outstanding customer service, a quality product, great prices! An all around positive experience!
From the moment we walked into your store in Bayberry plaza, Liverpool to the delivery of our mattress, We met the most friendly and knowledgable people I've ever had the pleasure to meet. Very professional and great personalities. May never buy anywhere else.
great bed at a great price, low to no pressure from sales people
Jennifer Elizabeth Johnson
I am VERY happy with Metro Mattress and level of not just expertise but the customer service provided at the store. The salesman took a lot of time and was very patient with the process of finding that bed that let's me sleep all through the night. Thank you Metro Mattress and I'll see you in another 20 years 🙂
If you are looking for a mattress this is where you should go. The staff is very knowledgeable and I was in and out within an hour. I love my new tempurpedic mattress!
Bill Porter/Bonnie Bleier...We had a very good experience at Metro Mattress. The sales people were knowledgeable on the products. They took their time with us and did not rush. Delivery was very fast. We love our new bed. Delivery people were very helpful in setting up bed.
Brandon M Schmitt
Very friendly staff and quality service, love my bed!
Casey was knowledgeable and attentive but not pushy, which is annoying. We got exactly what we wanted and we love our new bed!
John at the store was very helpful and gave us excellent service!
Elizabeth Jean Hampton
Very helpful, very informative and quick delivery!
Emily Sherman Marynczak
Knowledgeable and friendly salesman, he helped us make a choice that worked out well.
Great customer service! Saleswoman very knowledgeable and I am finally getting some comfortable sleep.
Review for Hamburg NY storeThe sales rep was no pressure and took his time to listen to our needs. Even if the models we purchased were focus for sales, we never could tell as there was no pressure or hard sell on the units.
Cathleen Sullivan Schneider
Awesome service from the time we walked in the store and Vanessa helped us pick the right bed. To the delivery guys were just as awesome and great. Right on time and done in no time at all.
Very knowledgeable staff. excellent service. professional
The Metro Mattress in Glenmont is excellent! The staff are friendly and knowledgeable. The delivery folks were on time and I appreciated their good humor in dealing with the narrow hallways with abrupt 90 degree turns to get our mattress in. Everything from start to sleep was wonderful.
I’ve needed a new mattress for at least a decade. I picked this Metro Mattress based on the reviews and it didn’t disappoint. I had no idea what to expect or where to start but Joey Fisk was super knowledgeable and helpful and made it so easy; I never felt pressured to get one mattress over the other. Delivery was super quick and the gentlemen that came were professional and efficient. I believe he said his name was Dwayne Lee, amazing! Great experience! I highly recommend anyone looking for a new mattress checks them out.
Gabe was excellent. Made my purchase easy and was super helpful. Many options and didn't feel pressured to buy like at other furniture /mattress stores. Would recommend highly
service was great we were very impressed - we purchased it on Monday and it will be delivered on Thursday. .
Great customer service, fast delivery, and competitive prices!
My boyfriend and I purchased our mattress a few weeks ago from your Cheektowaga NY location. Matt was very knowledgeable and took his time taking care of us helping us choose the perfect mattress for us. We are very happy!
Metro mattress has the best customer service we have had in a long time. They listened to our request financially and comfort wise.
Best experience ever I bought my mattress in New Hartford store
We decided it was time to get a new mattress that would help us get a better night sleep and alleviate snoring issues . The sales man was very informative and helpful in deciding what mattress is best for our needs . Will always recommend stopping in if you are in need of a new bed .
My mom wanted to look around and see what they had to offer within her price point. Ladies were easy to work with and were Very patient!
From Rose in the store being so helpful to Rodney being very polite during the delivery, I was completely satisfied
Metro mattress in Camillus was phenomenal! Shawn was a huge help!!
Jon was very attentive to us and helping us find exactly what we wanted and would work for us with what we could afford. I would recommend people to go see Jon at metro Mattress in Niagara Falls
Steve the salesman we had was just the perfect person to help us out on such a big decision. We wanted something comfortable and affordable, we got both! Steve took his time, explained almost every bed and did a phenomenal job getting to know us to understand why and what we needed. Thank you Metro Matress for a perfect experience.
Salesman was very knowledgeable and patient, and wasn't pushy at all. Would highly recommend
A+ great service, excellent sales person Carey in Rome, He was able to help with all my questions and pick out the right bed for me.
Couldn't be any happier thanks Jon u rocked will be telling family and friends for sure
We had a great experience. The salesperson took their time with us as we didn’t really know what we were looking for. We ended up finding the best mattress for us and couldn’t be happier.
Donna C. Choffo
Our sales associates Jennifer and Jason were very knowledgeable and really listened to our needs and budget and fit us with a mattress that was perfect for us and within our budget!
Everything was great everything from customer service to delivery. The mattress is amazing.
My boyfriend and I bought our mattress & bed frame/headboard here. Our sales consultant, George, was very helpful and really took the time to understand our needs & help us find something in our price range. Highly recommend!
Wonderful experience!!! Did knowledge of the salesman and no pressure it was awesome. The people that deliver it to us was early and very professional
A year ago I went into their Hudson NY store just to see what they had , ended up meeting a very knowledgeable and professional salesman named Tommy who went above and beyond to meet my needs. So when my daughter needed a new mattress I did not hesitate calling the store and once again Tommy met all my needs. Anyone looking for a new mattress, at a responsible price from a knowledgeable salesman , don’t hesitate going to the Hudson store and asking for Tommy..
Fast, easy, friendly service and I felt like I received a good deal. Love my new mattress!
Debbie York Cohen
We worked with Paula and Dom at the Wolf Rd. store and they were extremely knowledgeable and very helpful. They took a lot of time to explain things to us. We love our mattress!
Steve was very helpful and made the process easy!!!
Great place to buy a new matress. We got a great matres sleeping like a baby now
Lori C. Heydt
We decided it was time we stop wasting hundreds of dollars on so-called good coil spring mattresses and bite the bullet and check out the Tempur-pedic mattresses at Metro Mattress at the New Hartford, NY location after going to a competitor in the area that didn't even acknowledge us entering the store. So glad we did! Our salesman, John was very patient in showing us several mattresses and pillows. He was very knowledgeable and did an excellent job at explaining the differences to us. We ended up buying and adjustable base with it. Great experience! Delivery guys were excellent, too. Very professional! Love the whole mattress set!
Great experienced sales team, excellent selection of mattresses. Had no issues with financing, delivery or set up.
This review is for the Amherst store on Niagara Fall Blvd. My husband and I purchased a new bed from Mike. Mike was friendly, knowledgeable, and genuinely enthusiastic about mattresses. He answered our questions and allowed us ample time to "try out' numerous mattresses. The delivery was timely and no damage was done to our house. The delivery men were efficient and courteous. We will recommend Metro Mattress and Mike to our family and friends.
My salesman, Ryan Shelley, was great! He worked hard to ensure I was happy with my purchase and he wasn’t pushy. I love my new bed and even though there were a few issues, the store manager Vanessa worked to make sure I was satisfied! I’m a happy customer! I would recommend doing business with Metro Mattress!
Salesman Charles Grime in Auburn was exceptional! I went in thinking to just replace an old mattress and he helped me find the mattress of my dreams! I honestly have never slept better and if I have to spend a night away I cannot wait to get back to my Talalay Bliss mattress!
I was skeptical about apending ao much money on a bed but with the great salesman i dealt with he did so many tests and asked so many questions to fit us with the best bed possible. Couldnt be happier with my bed.
Great customer service that tried to stay in myBudget never up sale me and made sure I got the best deal!
Mike on Niagara Falls Blvd was great!! I bought my two daughters beds and mine! Wonderful!
Salesman was friendly, honest and knowledgeable. He listened to our needs and met each and every one of them. Couldn't be happier with our new mattress.
They were fabulous from the second we stepped foot into metro mattress until even after we got our delivery. They were very thorough with every bed we tried, and very courteous. We have now purchased two beds from them and would absolutely go back.
Great selection. Friendly salespeople who were very patient as I tried mattresses over and over again.
Shout out to Mike French at Watertown Metro Mattress! He was extremely helpful and not to mention has the patience of a saint helping my elderly mom pick out a new adjustable bed. He spent a long time with us and made sure her needs were met and gave us a great deal on top of it. I highly recommend you go see Mike if you are in need of a new bed.
We had a great experience with Metro Mattress. The salesmen were wonderful, helping us choose a quality mattress within our budget, and kept our kids occupied. Delivery was fantastic as well. Couldn't ask for a better experience!
Great experience. Salesman was super knowledgeable, patient and we never felt rushed. He spent over an hour with us trying to find the right mattress. Would highly recommend metro mattress in Lockport ny
The associate that helped me, Emma, was very patient, kind and listened to everything that we needed and wanted from a mattress making it easy to find the best quality mattress that for out price range. She even took into great consideration my back problems!!
finally bought a new mattress after 20 years and was so glad i went to metro mattress. the sales person was very nice and helpful and the delivery guys were excellent. i love my new bed!!! silly me for not going there sooner!
Just purchased a new mattress and platform bed. Sales staff were patient, knowledgeable, and accommodating. We have purchased beds here before. Very pleased.
Joey at the Niskayuna, N.Y. store was great to work with. We are very pleased with our purchase.
April Lee Wheeler
I was in need of a new bed. My husband & I went to metro Mattress in Geneseo NY Excellent service answered all out question and our new bed was delivered in 24 hours! All I literally had to do was show them where I wanted the new bed!!
The sales team was exceptional in helping us decide on a mattress for our new home. Joseph Fisk was knowledgeable and we did not feel pressured into purchasing one mattress over another. The decision came down to personal preference and price. There is a vast selection and I would recommend stopping in before purchasing elsewhere.
Barbara Anderson Pittman
Working with Laura on purchasing our new bed was fantastic. She did an excellent job guiding us through going from a regular mattress to a Tempur-pedic. Thanks Laura!
Very friendly and worked to get what we needed in our price range in josh our salesman was even awesome with my kids
We had great service with Metro mattress in New Hartford. Management kept its word on everything that was stated.Office personal there was also very helpful and informative.We got our mattress very promptly right around time that it was stated that we could receive it.
Great place to buy a mattress they worked with me so I could get what I wanted and even had it delivered early to work around my vacation would definitely recommend to anyone
Knowledgable sales rep and fast, courteous delivery!
Took advantage of the year sleep on it deal. The exchange went smoothly and the salesman was honest and efficient. Got my new mattress delivered the very next day.
Our experience at Metro Mattress was great! Joey was very helpful and really explained all of the different options there are. Delivery was quick and very simple! Thanks for the great experience!
Ellis Shane Bragdon
They’re staff is very helpful and understanding of what your looking for in a bed
Amazing Staff. I would definitely go back there again. We went in looking for a mattress and ended up buying a adjustable bed. First I would like to say as soon as we walked in Terrance stood up and walked right up to us and asked us if we needed help with anything. That was all it took Terrance was our amazing salesmen was very professional especially after we told him what we had just been through. Mike the Manager was very understanding with our needs and the problem that we had and made every promise to fix what was wrong and he did just that. Kudos to them both for the amazing experience with Metro Mattress and thank you very much for the great service.
The guy at the store helped meChoose the perfect mattress for my son he sleeps better and is happy the delivery guys were great to !
We were in need of a new mattress and decided to go to Metro Mattress in Johnson City, NY. This turned out to be a very wise decision. Kerri, the salesperson was very helpful without being pushy. We bought the Tempur-Pedc mattress and added the adjustable base. We are very happy with our new bed and would recommend Metro Mattress to anyone in need of a new mattress.
Peggy Lynn Gordon
Our salesman was knowledgeable and very informative. We purchased 2 sleep sets and have enjoyed a more comfortable and restful sleep every night since they were set up. No more snoring!
I felt like I got as much information as I needed in order to make an informed purchase. I did not feel rushed at all and the staff was very friendly and accommodating. This was my first time buying a bed and I would highly recommended this store!
Salesmen did everything they could to get us into the best mattres in our price range.
Mike was very knowledgeable and helpful. Once we told him what we were looking for he got us set right up.
Great people and a great mattress! Delivered next day!
John Frank and I highly recommend, amazing staff who understand your needs
Emma M. Brixen
They were very dedicated to getting us the mattress, boxspring, frame and sheets within our budget
My husband and I were in the market to upgrade our queen bed to a king. We had a great experience at Metro Mattress and would recommended them to anyone looking for a new mattress!
Lisa Sheppard Morris
I was in need of a twin bed set for my daughter. The service at the Auburn store was great and she salesman was very knowledgeable. Delivery was on time. I would purchase from them again.
Andrew at the Glenmont Metro Mattress was very helpful in my selection process. He answered any and all questions I had and was very patient.I didn't have any intention of buying (just shopping) when I entered the store, but I felt so comfortable with the information I was given that I ended up buying a mattress that day and have been loving it since!
Great experience. Salesman spent alot of time helping us choose what we specifically needed and wanted. Excellent delivery & FAST!
Alicia Lynn Euson
I love my new mattress it feels so comfy and can’t wait till I can sleep in it tonight
Wonderful place. My husband and i love our new bed!! And big shout out to Chris and Eion for everything you did for us!! I would definitely tell anyone who wants a new bed to go here!
Beth Menken Genco
We had a great experience at Metro Mattress. It is a big decision and the salesman was very patient as I had numerous questions. He was helpful without being pushy. We had a less than positive experience at competitor stores. When he didn't have the answer to a question he called his supervisor to get the information for me. Delivery was easy and the guys made an extra effort to please, bringing the box spring up our deck stairs since it wouldn't fit up our staircase inside. I would recommend Metro Mattress to anyone.
We had an excellent experience with MetroMattress. Our saleswoman was very informed on the products offered. We explained what we were interested in and she was able to point us in the right direction. There was no rush and no high pressure. We got to try out the various mattresses and she explained their differences. We eventually settled on a mattress and it was delivered on the day we wanted. We were very pleased that we chose MetroMattress.
Ellen Naomi Graves
I decided it was time to upgrade to a new bed and bigger size so I checked out metro mattress in Geneseo,NY with my mom. I was pleased with the experience. They didn’t pressure me to making a purchase I wasn’t comfortable with and the sales guy worked really hard to find me a bed I love and within my budget. Definitely recommend! Great service all the way from walking in the store through getting my bed delivered and set up!
Manager and staff at the Greece Location was really knowledgeable about the products and took there time to go over things with us and help us make the right decision for our needs.
The customer service is awesome, very good quality mattress.
We really like our new tempurpedic mattress and pillows. We just bought more pillows so the guest beds will be more comfortable too. We shopped at the Liverpool locationn and got great service. Wish we could rate at 4.5 stars.
Ron was amazing and helped me select the perfect mattress for my needs. He also worked very hard and creatively on financing for me. I love my new bed and movable frame!!
I recently purchased a tempurpedic cloud lux mattress from the Clifton park store.The salesperson there who's name is Anthony, was very knowledgable and curtious in helping me pick this mattress.l have to say that this mattress the most comfortable that l've ever slept on.l recommend this product and thumbs up to Anthony! �
The guy we talked to knew a lot about the mattress and was very helpful. Would def. recommend the store to friends. Very pleased with the service we received.
Shannon Warner Kohn
Went in and we got all the answers we wanted and walked away feeling like we had all the right information on our decisions.. thanks again for great customer service
Debbie Menham Schultze
The person I dealt with was knowledgable, professional, and very helpful. I am very happy with my mattress. My first choice was on sale but turned out to be too hard after a week at home. I lost the sale price and had to pay for pick up to exchange it for something softer after all. What could have been a very unpleasant exchange was handled seamlessly by the store and the delivery people.
Initially my first impression with Metro Mattress was Awesome. I went to the Amherst location and worked with Mike. He really went beyond to accomodate my budget and me personally. A few weeks later I discovered I was not happy with the Merchandise. After a few visits to the store and numerous conversations via telephone my issues have been resolved. I would like to thank the entire staff for being empathetic and always remaining professional. The guys that delivered to my home were always considerate and respectful. The Mgr Mike...you are the foundation of this establishment. Thank you for really taking time to listen as well as hear my concerns. You have made my experience with Metro Mattress EXCEPTIONAL! BTW: I received my new merchandise yesterday. I slept like a baby last night. In fact I slept so well I wanted to stay in bed this morning but decided I probably should go to work. LOL.
Very smooth shopping experience without high pressure sales people. I highly recommend the Penfield location and the manager Sandy. She will actually listen to your needs and explain what mattress will provide the best solution to your sleep needs. We purchased a Tempurpedic with the adjustable base and we are in love with our new mattress. The delivery team was also very great.
Love our bed that we purchased! Very comfy! Able to raise the head, the feet, or both. 🙂
Great customer service. Great product. Definitely recommend!
Great store, good selection, and the salespeople are super helpful. My bed is amazing!
Our salesman Andrew Norris was awesome!! Very informative and professional, not pushy at all. He’s one of the reasons we made the purchase. Hoping the mattress makes us just as happy!
It was a wonderful experience is very knowledgeable staff I enjoy my mattress very much and I would definitely recommend them
Meredith at the Delaware avenue store was wonderful! Very patient and helpful.
We decided that we finally needed a new bed and decided to check out metro mattress in Lansing. Ron was very thorough explaining the pros and con's of each mattress and helping us find the one that fit our needs best. He also made sure we had a great bed frame, mattress protector, and pillows to go along with it. Delivery was quick and the delivery guys made sure I was happy with where it was set up. If there were any issues they made sure they told me right away and made sure it was resolved quickly. Would definitely recommend anyone to go here for their new mattress needs!!
Staff was very patient and tolerant of my many questions and my indecisive nature. I spent over an hour laying on two different mattresses before making a decision, and not once did I feel rushed or like I was an inconvenience. Delivery information (i.e. the time of delivery) was a little off, so they had to come by the next day, which left me without for one day. This is why 4 instead of 5 stars, however, overall, I would recommend them to anyone who asks!
The employee was very helpful in choosing the right bed.
Alice DeLorenzo Beiswenger
Our experience was great and our salesperson was very knowledgeable. We got a great price! Thank you Metro Mattress!
Great service. Definitely recommend to anyone thinking of purchasing a mattress!
Great customer service. Mr French worked hard to find me the perfect bad at a price I was comfortable with. Delivered on time and set up guys were awesome!
Linda Cookson Skaggs
We were looking for an adjustable base and the manager of the Olean store got on the phone and found just what we wanted at a great price.
We had a great experience purchasing a new mattress and box springs here - thanks Gina!
Had a good service and will definitely buy again from them.
I was thrilled with the customer service that they provided!! We had a hard time closing on our home and had to push the delivery date back several times. Each time the person I spoke with was understanding and courteous.
We went to the Wolf Rd location. Paula kept working the deal to make it better. Great experience! Comfortable bed.
I've bought my 3rd mattress from Metro Mattress. These people are great,product is great and prices are great
Jennifer C. Sutliff
Wonderful service and caring employees at the Erie Blvd location. Very impressive ! Can’t wait for my new mattress to arrive ! Thank you !
great mattress and prices! I'm very satisfied with my therapeutic mattress. I absolutely love my new pillow by Bedgear MIST 0.0, best pillow I've ever used. The salespeople are so helpful.
Had great service and was able to get the bed I wanted thanks to Joey
Went to the Hamburg store New Year's Day. Associate George was extremely helpful and didn't try to talk us into something we didn't want. Bought a firm mattress that is working out very well. I would recommend this store to any one!
I purchased a mattress from Metro Mattress for my guest room. Everyone had a wonderful nights sleep. Complements galore. I now have that mattress in my room and will be returning to Metro Matress for another for my guest room. Thank you Metro Mattress!
Amazing service and the friendliest staff I have ever meet.
Chris at the Webster location was terrific. He took the time to answer all of our questions (on two different visits). He explained the differences between the mattresses and made valued suggestions on different options. He was personable and professional. Delivery was timely and the two delivery men were neat, thorough, and professional. Thank for an all around wonderful experience.
Auburn store has got my vote they had excellent costumer service and went above and beyond for us. Thank you Kyle
Friendly salesman, helpful, knowledgeable, no pressure. Love the frame & mattress!
Jennifer J Pedersen
Great experience all around! Delivery was right on time and the team was efficient and so friendly. Mike at the Watertown store made the whole process enjoyable!
We were very happy with our representative (Mike French) because he wasn't too pushy, he was reasonable, and he seemed like he had our best interest in mind.
James Warner Jr
Was very happy with sales team told them what I wanted didn't push to spend more than I wanted
Rhonda LaPointe VanAlstyne
Anthony was very knowledgeable. He knew from talking to us what mattress was for us. Gave us a great deal
Tammy Bower Burrows
Excellent customer service very knowledgeable salesman. Prompt delivery courteous delivery men.
Gail Poster Nash
Jennifer at the Wolf Road store was extremely helpful. She was very knowledgeable about the products sold at the store. Our order arrived exactly on the day promised.
We went to the wolf rd store, and had a good experience. Jen was very helpful and informative.
2 days prior to Christmas I went into Metro Mattress at the recommendation of our neighbor and friend Harry. We were nothing short of extremely pleased. From the minute my son and I walked in the door we were treated with nothing but kindness and respect. Ryan and Ryan were highly knowledgeable in the mattresses and what they had to offer. I explained my price range,budget and needs. Ryan was most efficient in showing me mattresses that met our requirements. It was a quick process from start to finish. We were treated like family and we would definitely recommend friends and family to shop Metro Mattress. We rate the experience from start to finish a 5 out of 5. They delivered the mattress promptly at 845 the next business day. The delivery men were also very professional and efficient. We appreciate the service and product. Way to go Metro Mattress. We love our mattress and our newest family members ❤️Ryan and Ryan along with Ed were so kind, courteous and efficient. We will definitely be back when in the market for a new mattress!
Tracy Hippichik Murphy
Great customer service! Called and had our issue resolved quickly and very happy with the end product!
Buying my mattress from Metro Mattress was a wonderful experience. My salesman (Steve) was informational & not pushy. He let me take my time laying on the different mattresses. Taking delivery was also a good experience. The delivery guys were careful when removing my old mattress & bringing in my new one. I would recommend Metro Mattress to anyone is in the market for a new mattress.
We were greeted as soon as we talked in and were given many options that were in our price point. The entire process was easy and quick and we left feeling satisfied! Would purchase from them again.
This was an A+ experience. We dealt with 3 different sales people. No one was pushy; all were very knowledgeable amd patient.
What I wanted wasn't in stock, but I was in a hurry. So I ordered a firm instead of a medium. Help in the showroom was great, though.
Great experience knowledge staff. Love to deal with.
Kelly Jones Smith
A+++ Had Excellent customer service! Was very knowledgable about everything I asked about the Mattresses and bedding. Was very patience with me also when I couldn't make up my mine. Bought 3 mattresses and an adjustable frame and bedding. Would highly recommend!
Great customer service 👍🏼👍🏼 In and out under an hour 😊
Michele Smith Kyle
I had a good experience in the Newark store. Very friendly people you have. Any question we had he answered it. I would go back.
The employee who helped me was very friendly and personable, patient and helpful. I think I got a very good deal as well. I did my shopping around beforehand so I know I got a good price, even though there were no crazy sales going on at the time.
Sharon Minetto Pack
Carry quality merchandise. Sales associates knowledgeable.Quick delivery.
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20:58 16 Apr 18
My son and I had a wonderful shopping experience. Ryan our salesman was very patient and kind in helping choose the right mattress for my 13-year-old son. My son is so excited and cannot wait for his mattress to be delivered. I would definitely recommend anyone going to see Ryan at the John Glenn store.read more
17:19 12 Mar 18
Loved the salesmanship and delivery service that we received from Metro Mattress. I love my new mattress even more. Don't know why we didn't get a new mattress sooner!!!read more
00:32 22 Feb 18
Great customer service. Great product! Delivered on time and setup in less than 30 minutes. Took the old mattress and box spring away! Love, love, love my new bed!read more
22:49 27 Mar 18
We had an excellent experience at the Metro Mattress in Glenmont both times we bought a mattress there. The staff is friendly and does not pressure you into buying, providing helpful information about each mattress and advising you on types to try according to your needs. If you need a mattress, go see these folks!read more
16:14 06 Mar 18
Andrew at the Glenmont Metro Mattress was very helpful in my selection process. He answered any and all questions I had.I didn't have any intention of buying (just shopping) when I entered the store, but I felt so comfortable with the information I was given that I ended up buying a mattress that day and have been loving it since!read more
22:02 03 Mar 18
Andrew and Kim were very knowledgeable and took the time to help us make the right choice. They made it easy to make this big decision.read more
15:19 23 Apr 18
My saleswoman was fantastic. I didn't feel pressured, I felt she was extremely knowledgeable, and I thought she was extremely friendly throughout the entire experience. She used personal experiences and feelings when helping us decide on a mattress and I appreciated her honesty.read more
17:37 02 Apr 18
Great staff and product. We are very happy with our purchase!
16:55 02 Apr 18
Great customer service! Friendly and knowledgeable about the product. Helpful while answering our many questions about the mattresses. We love our temperpedic mattress!read more
16:16 17 Apr 18
Sent my husband in to purchase a new set of sheets and the brackets to attache our headboard. Mike was off that day but he still revived great service. Our brackets were not in stock but they were ordered and I was called in just a couple days to let us know they were in and then a couple days after that our original sales man Mike ( the manager) called to make sure all went well. Since we bought our bed we have referred a friend and they are just as happy as we are. Thanks agIng Metro Mattressread more
12:14 10 Apr 18
Amazing staff! So friendly and informative. Really worked with us to find the right mattress in our budget. I would definitely recommend going in to see Terrence and Mike. Delivery guys just as nice and helpful. Thank you ????read more
21:47 03 Apr 18
Incredible customer service, Mike and his team has gone above and beyond to meet our budget and comfort. Not your typical sales experience, he's shown all different styles and helped educate each product. Would definitely recommend to anyone.read more
14:38 20 Apr 18
John C at the Lansing NY store was great to work with, provided superb customer service, and the mattress is very comfortable! Highly recommended!read more
17:38 16 Feb 18
I showed up after 5pm on a Friday and needed delivery the next day. I was told I needed to have my purchase done by 6pm. With the help of Ron, I decided on a bed and it was delivered the next day. I love my bed and the customer service I received!read more
19:04 02 Jan 18
Staff was great with kids and willing to help find a great mattress within our budget
12:54 11 Apr 18
Terry is a great salesman. Friendly and very helpful. Made my buying a bed much easier
Louie & Shelly Fiorentini
19:44 21 Dec 17
The two gentlemen who work at the Cortland Metro Mattress have been so helpful in buying a mattress, box springs, and bed frame. They showed me everything and we had to decide on our budget needs. Everything was delivered as promised and set up. We are also purchasing a Cool pillow that my wife needs due to hot flashes. If you are buying anything for a bedroom definitely stop and see these two men. You will not be disappointed.read more
12:00 17 Dec 17
I highly recommend Metro Mattress in Cortland NY. The sales people there are wonderful to work with and they know everything about each mattress in the store all you need to do is tell them what type of firmness you are looking for, my husband and I love a very firm mattress and Christopher led us right to the best one they had Thank you Christopher.read more
12:39 23 Apr 18
My husband and I were there yesterday looking for a bed for our disabled son Bill who is the new guy went out of his way to go through the process of telling us about the beds and he helped us find one that was comfortable and affordable for our son I can't thank him enough for his help In doing this I know my son will have a great night sleep on his new bed thank you again Bill for helping us choose the right one.read more
01:52 16 Apr 18
Mike French was awesome when helping my husband and I find the perfect mattress. He offered many options to us. Mike is very patient and flexible. He is a great sales rep!!! Not pushy at all and let my husband and I take our time picking what WE wanted. Thank you for the awesome experience! Our mattress shows up tomorrow woohoo!!! -The Holmesread more
21:22 03 Apr 18
The salesman was great to work with. Free delivery, and only $20 to take our old bed. Over all great experience.read more
02:33 09 Apr 18
Great salesman (Ken G. rt 31). Great service and very knowledgeable.
00:26 20 Feb 18
It was a wonderful experience the staff was extremely helpful and I love my mattress
14:27 13 Feb 18
Drivers kept us very up to date regarding delivery. Very professional and courteous! We love the mattress we bought for our daughter as well! Can’t wait to come back to purchase our TempurPedic!!!read more