REAL REVIEWS, REAL PEOPLE

Every review on this page has been submitted by a real, verified Metro Mattress customer on Google and Facebook. In the interest of transparency, we do not alter customer reviews.

Metro Mattress 4000 Positive Customer Reviews on Google
Deborah Coley
Deborah Coley
19:16 27 May 19
My experience today on this beautiful Memorial Day with Mike was fabulous, outstanding and joyful, I am completely satisfied with my purchase! Next day delivery was a plus!Mike assisted me in finding the perfect bed for a great price and good quality and gifts to boot. Mike was professional and courteous during the entire process. I would love to do business with him again and I plan on sharing my experience with Metro Matress with family and friends.Mike, well done! Thanks again, Cheryl Coley~read more
D3ATHCHASE
D3ATHCHASE
03:20 24 May 19
I wish i could give your salesperson Terrance a 10/5 stars. He not only was professional, well informed/educated about the mattresses, he was also very personable. I was more than glad to not only get a great deal (thanks to Terrances hard work) on a mattress that my wife and i are going to love, but to give Terrance the commission that he more than deserved. Truly went above and beyond. Very happy. Thanks Again Terrance!read more
Bailey Simone
Bailey Simone
18:28 16 May 19
I had a great experience here. Will helped me find a great bed in my price range. Great deals and a friendly staff.read more
Kristen Williams
Kristen Williams
18:52 15 Jun 19
It was an easy process the ordering online, the confirmation, and set up. No complaint's here. Thank you Metro Mattress The delivery boy even yes ma'am me. I wish I gave a tip.read more
Catherine Lawler
Catherine Lawler
19:32 31 May 19
I did not like the person that I dealt with. He was a fast talker and I didn't realize until after I got home that the mattress was a clearence mattress; which means you buy it as is and could not be returned if my granddaughter thought it to be uncomfortable. When I went back he assured me that the mattress I purchased had never been on display nor used.read more
Brian Murphy
Brian Murphy
17:41 12 May 19
Bought a mattress a fear years ago and needed to replace it. Inquired to see if it was under warranty still and Ryan C helped us and made the process very easy. It ended up being covered and when we went to get our new one he was so helpful. We also bought new pillows. He helped us to make sure we found the perfect ones for us. He took his time and made sure we were happy with everything before we left. HIGHLY recommend this store and him!read more
Ryan Swimm
Ryan Swimm
03:55 05 May 19
Great experience with metro mattress! We came in like 5 minutes before close and even tho I'm sure he was ready to go home Jason still provided great customer service and made sure we got what we wanted!read more
Maryann Greenhalgh
Maryann Greenhalgh
12:50 28 Apr 19
Metro Matress was a great company to work with. Within 24 hours my bed was picked out and delivered to my new home. Tom was a great sales person and accommodated all of my needs. I only had 24 hours to get my bed delivered due to a horrible experience with another bed company. Tom spent time with me helping me pick the right mattress and made sure the delivery was when I needed it. The delivery folks were great too - they kept me informed of their arrival. This was a great experience and I highly recommend this company! Thank you for all your help!read more
Sarah Seder
Sarah Seder
12:59 26 Apr 19
Great experience at Metro Mattress with Tom the store manager. He helped me to find what I was looking for at a great price, delivery within 24 hours!read more
Infiniti Greens
Infiniti Greens
17:00 15 Apr 19
Scored a great deal on a floor mattress during their spring mattress sale. Saved about 60% and enjoyed my time in the store. Sales rep was knowledgable and accommodating. Looking forward to sleeping in the new mattress!read more
Lucero Rodriguez
Lucero Rodriguez
02:04 11 Mar 19
Metro Mattress provides excellent and attentive service. This store sells high quality, comfortable beds at lows costs. I prefer beds that have memory foam as the top layer and Metro Matress provides several brands of memory foam beds. Also the store gives the liberty to lease beds.read more
Shannon Robinson
Shannon Robinson
02:47 10 Mar 19
Excellent customer service, very knowledgeable of products. Thank you for your help! Cheers to a good nights sleepread more
Shannon Smith
Shannon Smith
19:38 06 Apr 19
Ron was amazing and super helpful in finding a new mattress! We weren't sure where to start but he made the entire process very easy and even enjoyable. We ended up going with a Tempur-Pedic and couldn't be happier. Plus, there's a 30-Day Comfort Guarantee. It's easy to want to buy mattress in a box online, but the quality is just not the same. Plus, it's so important to try out a mattress before you buy... it makes a difference! I will always recommend Metro Mattress and Ron to friends and family. If you want to find the perfect mattress and have an expert there to walk you through the process, then go to Metro Mattress. Thank you again for the amazing experience!read more
Jaffa Bush
Jaffa Bush
00:16 04 Mar 19
Great service! John was very helpful and knowledgeable! I definitely would recommend this metro Mattress to my friends and family! Thank you so much! I look forward to my new bed!read more
jordan cox
jordan cox
16:10 19 Feb 19
Super committed to service. My mom has a bad hip and shoulder so they helped her find a fit for her needs. They talked to the manager to make sure we could provide protection for it so it stayed nice with a mattress cover. While my mom was being taken care of they made sure that I was not stuck in the background feeling unwelcome. Both salesman engaged me in conversation and made sure we left with exactly what we wanted.read more
John Cochran
John Cochran
18:23 17 May 19
Terry is by far the best sales person we have ever dealt with. So glad we went to Metro Mattress and purchased the finest mattress of our life! Thank You Terry!! 🙂read more
Arleen Colasanto
Arleen Colasanto
16:02 24 Apr 19
We just purchased a mattress at Metro Mattress in Cortland, NY, and it was an amazing experience. We were shown several different styles of mattresses and were able to try them out. And Terry, the salesman, explained the differences between each one. We finally chose the one that felt the best to both my husband and myself. I would highly recommend Metro Mattress in Cortland, NY.read more
Brandon Heller
Brandon Heller
18:36 22 Apr 19
Terry was very helpful with finding me the right bed. Speedy and excellent customer service, would recommend to anyoneread more
Prabin Rana Bhat
Prabin Rana Bhat
14:41 20 May 19
Mike French, the manager at this place has outstanding customer service. Because of his paramount customer service I made a decision to buy a memory foam mattress from him rather than any other place in town and the mattress is really good so far. They have different kind of mattresses price ranging from low to expensive. A great choice of your affordability can be found here without any doubt. I recommend this place to everyone.read more
Katherine Rodriguez
Katherine Rodriguez
20:45 16 May 19
Went inside not expecting too much from a small store but Mike French was amazing! Hands down he best customer service I have had in a while. Mike helped me out and went through all my options and showed me a wide variety of mattresses that would best fit my likes and comfort level. Now I have a mattress, thanks Mike!read more
Sharon Buckley
Sharon Buckley
18:22 14 May 19
I went in at 8:20 p.m. The store closes at 9. Mike French was very helpful. Showed me several options in the price range I wanted. He never tried to rush me out so he could close. I already had a synchrony card. I had recently received a new card which I had not activated yet. Mike courteously printed me an offer that I could return with today with my card. I was there when the store opened. The manager today was also very courteous and helpful. Purchase was complete in under 20 minutes and the mattress will be delivered tomorrow(I needed it by Friday). I was also pleased that the Spring Air mattress and innerspring were made in America. I would definitely recommend Metro Mattress.read more
Joy Swensen
Joy Swensen
22:05 21 May 19
The salesperson, Jenny, was very informative and nice. She was able to answer any questions we had.Delivery was very timely and efficient. Timeframe given of 3 hours and the delivery truck called a half hour ahead of time to confirm arrival.read more
reileen710
reileen710
16:10 29 Mar 19
Jenny at the Clay locations was so kind and helpful! I needed two twin mattresses for my kids’ new bunk beds; I wasn’t looking to spend a lot of money, so she helped me find a matching set in their closeout inventory- still great quality, and much closer to the amount I was looking to spend. She even helped me load them into my car, and was incredibly friendly through the whole process. So glad I went to Metro Mattress!read more
Bridget Muscatello
Bridget Muscatello
13:15 13 Mar 19
We went into the store knowing which mattress we wanted to purchase. Our salesperson Jenny M. was very helpful. She didn’t try to up sell us to another mattress. She got us the best price for what we wanted. She made buying a new mattress a pleasant experience.read more
William Karabin
William Karabin
01:32 16 Feb 19
Tanya and Serena were extremely helpful in guiding us into the perfect mattress. Wonderful experience!read more
Luciana Araujo
Luciana Araujo
00:21 06 Jan 19
I was very happy with the service my husband and I received.
Wesley Kipp
Wesley Kipp
00:15 06 Jan 19
Jason did a great job helping my wife and I choose the right bed for us.
Heather Zanatta
Heather Zanatta
18:38 18 Apr 19
I went in, told the nice man what we were looking for. He did some searching found exactly what we needed for a good price. I paid and was able to pick it up right away. Easy. Inexpensive and great customer service.read more
Lauren Saldo
Lauren Saldo
20:09 30 Mar 19
Ken Goessl was absolutely wonderful to work with!!! As soon as we walked into the store we were greeted and made to feel right at home. Ken was able to find us exactly what we needed with no pressure to buy. He is so knowledgeable and asked all the right questions. Definitely beats any online shop because of his assistance. We could not be happier with the service and products. We will be sure to recommend Ken and Metro Mattress to all of our family and friends. Thanks Ken!read more
Dale Hull
Dale Hull
18:48 30 Mar 19
It was a great experience, Ken was very friendly and helpful,would recommend this store to all my family and friends. Thanks again Ken!read more
Zac Seaver
Zac Seaver
20:10 13 Jan 19
Joey spent a lot of time understanding our needs and testing out different mattress styles. Overall, a great experience.read more
Jennifer Saburro
Jennifer Saburro
17:49 13 Jan 19
Joey was awesome! This was 3rd purchase from Metro Matress. Loved working with Joey. Highly recommend this location and Joey! He was patient, friendly, went the extra mile for us and was pleasant to work with!!read more
David Battaglia
David Battaglia
18:48 05 Jan 19
I had a great experience at Metro mattress with Joey. From him asking me the right questions to figure out me needs, to showing me all potential mattress models. Joey provided me with everything I needed to figure out the perfect mattress for me in a timely manner; while giving me ample time to adjust to each mattress accordingly. I highly recommend doing your mattress shopping at Metro Mattress Schenectady location with Joey!read more

Google Rating
4.7