REAL REVIEWS, REAL PEOPLE

Every review on this page has been submitted by a real, verified Metro Mattress customer on Google and Facebook. In the interest of transparency, we do not alter customer reviews.

Erika Dolan
Erika Dolan
21:08 02 Sep 19
Mike and Steve were awesome! I took my mother-in-law here and they listened to what she said and didn't just try and sell her anything. On top of that they hooked us up with really good deals. When you find that bed you really want, sometimes the price can deter you from buying it. When you find your bed at Metro Mattress, don't worry about the money because they will find a way to get you the bed of your dreams! I would definitely reccomend this place for anybody looking to purchase a new bed.read more
Starlight Nova
Starlight Nova
21:56 31 Aug 19
Mike was awesome! He had a thorough know of the products he was selling. He was personable and attentive. I was surprised how attentive he was to myself and my family despite taking care of another customer. I would definitely recommend coming here for mattress needs.read more
John Vosburgh
John Vosburgh
00:34 24 Aug 19
We recently purchased a mattress from Metro Mattress on South Transit Road in Lockport. Rose was great the minute we walked in the door. She was friendly and very professional. Rose was very knowledgeable and helped us understand the differences between each mattress. It was overall a great experience and would highly recommend them to anyone making a mattress purchase in the near future.read more
Sue Jackson
Sue Jackson
17:42 11 Jan 20
Excellent experience with Metro Mattress! John at the store on Delaware was super friendly and accommodating with scheduling and the delivery team, Josh and Angelo were awesome. No more counting sheep to sleep!!read more
Mark Felicia
Mark Felicia
23:42 01 Jan 20
Ken G was our sales representative. Was very professional, knowledgeable, and not pushy. Highly recommend.read more
Lori Smith
Lori Smith
21:16 29 Dec 19
Ken was a pleasure to work with. He was very laid back and not pushy at all. He was very willing to work within my price point and got me a better deal than I could have ever hoped for! I highly recommend Metro Mattress in John Glenn if you’re shopping for a new mattress.read more
Paczkowski Craig
Paczkowski Craig
04:54 17 Jan 20
Tom Doan, the salesperson, was fantastic. Really knowledgeable, personable, and kind. He was informative, without pushing, and there are so many price points in the store that there seems to be something for everyone. Tom could not have been a better resource and made buying a mattress for our daughter a really enjoyable experience.read more
Judi Gabler
Judi Gabler
23:08 16 Jan 20
We have gotten all of our mattresses here over the years and always come back because of their great knowledge of the products and they always show all of the options for our specific needs and budget. The delivery and setup is always great too. Highly recommend!read more
Joe Mazurek
Joe Mazurek
17:41 09 Dec 19
Great experience. Asst. mgr. helped me with answers to any questions I had. He gave me options specifically for my needs. Great deals in mattresses he offered. Plenty of parking space and great location.read more
MaryEllen Kingston
MaryEllen Kingston
16:32 13 Nov 19
Just purchased a mattress from Christian at Johnson City store. It was a wonderful buying experience. Christian was very helpful and took his time to answer our questions without making us feel pressured into buying something we didn’t want.read more
Seren Cody
Seren Cody
21:30 20 Jul 19
I had a really great experience here buying a new mattress. Chuck was very professional and happy to help. I like that he was very patient with me trying to find the right mattress. I recommend coming here for a new mattress.read more
Mary Ann Bynes
Mary Ann Bynes
15:38 23 Jun 19
Have never gone to Metro Mattress before but would definitely go back and recommend it to anyone. Salesperson was very helpful and knowledgeable.read more
Vincent Ballistrea
Vincent Ballistrea
13:22 12 Jul 19
My wife needed a new pillow since her old one was causing some neck stress. I worked with Ron and he took the time with different styles and we found one that was a great match for my wife. Great service and I enjoyed working with Ron.read more
Roxann
Roxann
16:45 26 May 19
Great experience! Ron was knowledgeable and friendly. He listened to our needs and concerns and helped us pick the right mattress. Thank you for your help Ron!read more
Sherry Nedrow
Sherry Nedrow
15:10 24 May 19
Ron, the sales person I spoke to was courteous, pleasant, knowledgable and very helpful. One night on my new mattress was all it took to realize it wasn't the right firmness. He was extremely professional and helpful in locating the right one for me to try before I traded...and then set up delivery quickly. Now I love my new Pure Bliss Talalay latex mattress. Thank you!read more
Chris Sheppard
Chris Sheppard
12:14 30 Dec 19
Craig was a huge help this past Sunday when we went to purchase a new mattress. We learned a lot and tested out quite a few beds before making our decision. It was a pleasure working with Craig and we are looking forward to sleeping on our new mattress tonight. Thumbs up!read more
Mary Wavle-Brown
Mary Wavle-Brown
00:15 04 Dec 19
We were not sure what to expect when we entered the Metro Mattress store in Cortland, NY. Our preconceived expectations for this visit included a scenario with a pushy salesman or a totally uninformed teen....boy were we wrong! Terry, our salesman, had 18 years of experience selling mattresses. He asked a number of questions to assess our specific needs and listened very carefully. He helped us determine which type of mattress was best and took his time, thoroughly explaining the qualities of each mattress we tried out. There was no pressure, no pushing us to spend more than we were comfortable with and he was very honest and straightforward. Thank you, Terry, for making this big purchase a positive experience! We highly recommend Terry and Metro Mattress!Liz and Mary Wavle-Briwnread more
Tracey Messinger
Tracey Messinger
14:57 09 Nov 19
Craig was awesome to work with and very patient with all the questions we had. Overall a great experience in purchasing a new mattress. Thank you!read more
Jessecassie Lehman
Jessecassie Lehman
21:58 09 Jan 20
Watertown Metro Mattress is definitely not a place that skims on quality, and yet prices are so fair! The adjustable bases are great quality and the VIP comfort test is such a relaxing experience! Unlike any mattress store I have ever been to!read more
cass harvey
cass harvey
16:07 01 Jan 20
Mike was great. He let us lay on different mattress and gauge prices of what we could use best for my family. He was kind hearted and considerate of our needs. He kept switching the mattresses for us and we appreciated that. Lastly, he got us the mattress we wanted and it was the last one in stock!! Thank you so much for assisting us before the new year.read more
Kathryn Cantey
Kathryn Cantey
15:37 02 Dec 19
I brought my father in to get a new bed. Hes had since the 50s. We had the best service ever. I've been to many stores in this area and many at other places. MIKE FRENCH was very professional and helpful. One of the Best sales persons I've ever met truly. dad loves his new bed 🙂read more
Jim Chenier
Jim Chenier
19:11 16 Jul 19
Great customer service. Very friendly staff. Lisa really went out of her way for me!
Skylar Hayden
Skylar Hayden
13:55 06 Jul 19
I recently purchased a Queen mattress set from this store and it was the best experience I ever had. When I walked into the Liverpool store on Oswego Road Ken G, the manager was immediately helpful and not in that pushy way that makes you want to avoid shopping in furniture stores. He offered to personally try to find me a mattress that fit my needs and my budget. I am extremely happy with what he found! Ken is the best salesman I have ever dealt with he is very personable and extremely knowledgeable about his mattresses and I never want to buy another mattress from anyone else again! I have already recommended him to family and friends. He is an absolute pleasure to work with and I don’t know how this store could ever live without him.read more
Zachary Shavalier
Zachary Shavalier
20:29 05 Jul 19
Kenny G was Amazing!! He made me more confident in buying a brand new Mattress and I am Recommending that everyone goes to him!!read more
William Karabin
William Karabin
01:32 16 Feb 19
Tanya and Serena were extremely helpful in guiding us into the perfect mattress. Wonderful experience!read more
Luciana Araujo
Luciana Araujo
00:21 06 Jan 19
I was very happy with the service my husband and I received.
Wesley Kipp
Wesley Kipp
00:15 06 Jan 19
Jason did a great job helping my wife and I choose the right bed for us.
Mariano Iffrig
Mariano Iffrig
23:01 09 Dec 19
Karen I wanna say her name was! She was fantastic, such a great sales woman. Was in there for about 20 minutes and found the perfect mattress. She is super friendly! Just awesome! Thanks Karen! I hope that's your name!read more
lynda duncan
lynda duncan
19:45 04 Oct 19
The folks at the Liverpool Metro Mattress were so friendly, upbeat and helpful. When we said basically what we were looking for. Ms K showed us exactly the right thing and had us on our way in no time.read more
Stephanie Crippen
Stephanie Crippen
00:45 28 Jul 19
Just got home from buying a new mattress from Ken at the rt 57 location. He was amazing. Kept us in our price range and was not pushy at all. He made great conversation and made the experience comfortable and easy. I'm so excited to get our new bed this weekend so then my husband can get a good night's sleep. Two thumbs up to Kenread more
Sandra Marshall
Sandra Marshall
21:24 18 Oct 19
Stephen was very knowledgable and helped us decide on the best matress for our needs. He is courteous and very pleasant. It shows that he enjoys his jobread more
CHRISTINE NILES
CHRISTINE NILES
16:36 14 Oct 19
On behalf of the Stanford Heights Fire Department we would like to thank you for you generous donation to support our 42nd annual Turkey Raffle Fund Raising Event. Your support is much appreciated.read more
Peter Bernardi
Peter Bernardi
21:48 24 Sep 19
Sales person was knowledgeable and spent time explaining the different mattresses, as we were trying them out.read more

Google Rating
4.7