REAL REVIEWS, REAL PEOPLE

Every review on this page has been submitted by a real, verified Metro Mattress customer on Google and Facebook. In the interest of transparency, we do not alter customer reviews.

Erika Dolan
Erika Dolan
21:08 02 Sep 19
Mike and Steve were awesome! I took my mother-in-law here and they listened to what she said and didn't just try and sell her anything. On top of that they hooked us up with really good deals. When you find that bed you really want, sometimes the price can deter you from buying it. When you find your bed at Metro Mattress, don't worry about the money because they will find a way to get you the bed of your dreams! I would definitely reccomend this place for anybody looking to purchase a new bed.read more
Starlight Nova
Starlight Nova
21:56 31 Aug 19
Mike was awesome! He had a thorough know of the products he was selling. He was personable and attentive. I was surprised how attentive he was to myself and my family despite taking care of another customer. I would definitely recommend coming here for mattress needs.read more
John Vosburgh
John Vosburgh
00:34 24 Aug 19
We recently purchased a mattress from Metro Mattress on South Transit Road in Lockport. Rose was great the minute we walked in the door. She was friendly and very professional. Rose was very knowledgeable and helped us understand the differences between each mattress. It was overall a great experience and would highly recommend them to anyone making a mattress purchase in the near future.read more
Lyndsey Kwiatkowski
Lyndsey Kwiatkowski
20:13 04 Dec 19
Salesperson was informative and pleasant to work with. Upsold us on a protective cover for the mattress which helps agains dust and water. So we asked if they would throw in a free pillow and they were more than accommodating. Staff was friendly. Overall very good experience.read more
Brad Heppeler
Brad Heppeler
17:42 25 Oct 19
Gabe offered an excellent shopping experience. He was candid and refrained from any superfluous sales tactics and stayed to the point whilst remaining courteous (and mindful that we were in a time crunch with a sleeping infant with us). We purchased a King size temperpedic hybrid and Gabe was able to hook us up with next-day white glove delivery and removal of our POS old mattress. Great experience overall.read more
Patti Vona
Patti Vona
19:00 12 Oct 19
Great service with next day delivery 👍Knowledgeable, friendly, staff...real people. Good selection at an affordable price. Gabe and his team 😂read more
ilene hooks
ilene hooks
20:04 01 Nov 19
I really had a great experience at the store Today with the help of Tom. He made me feel welcome upon entry. I can't wait for my new bed. 😁🤗read more
Abby Thompson
Abby Thompson
00:16 17 Oct 19
Came in on a quiet rainy night without much clue as to what would work best for me or what I was really looking for. Great thorough customer service, fair pricing, super informative and helpful. Delivery within days. Glad I stopped in and got the attention and great service from my nearby mattress store!read more
Scott Smith
Scott Smith
11:14 15 Oct 19
A pain-free, stress-free experience. Tommy stayed a little late to help us make a decision on our new mattress, with no pressure to buy at all. It's how every buying experience should be. I'll definitely go see him again when we need another mattress.read more
MaryEllen Kingston
MaryEllen Kingston
16:32 13 Nov 19
Just purchased a mattress from Christian at Johnson City store. It was a wonderful buying experience. Christian was very helpful and took his time to answer our questions without making us feel pressured into buying something we didn’t want.read more
Seren Cody
Seren Cody
21:30 20 Jul 19
I had a really great experience here buying a new mattress. Chuck was very professional and happy to help. I like that he was very patient with me trying to find the right mattress. I recommend coming here for a new mattress.read more
Mary Ann Bynes
Mary Ann Bynes
15:38 23 Jun 19
Have never gone to Metro Mattress before but would definitely go back and recommend it to anyone. Salesperson was very helpful and knowledgeable.read more
Vincent Ballistrea
Vincent Ballistrea
13:22 12 Jul 19
My wife needed a new pillow since her old one was causing some neck stress. I worked with Ron and he took the time with different styles and we found one that was a great match for my wife. Great service and I enjoyed working with Ron.read more
Roxann
Roxann
16:45 26 May 19
Great experience! Ron was knowledgeable and friendly. He listened to our needs and concerns and helped us pick the right mattress. Thank you for your help Ron!read more
Sherry Nedrow
Sherry Nedrow
15:10 24 May 19
Ron, the sales person I spoke to was courteous, pleasant, knowledgable and very helpful. One night on my new mattress was all it took to realize it wasn't the right firmness. He was extremely professional and helpful in locating the right one for me to try before I traded...and then set up delivery quickly. Now I love my new Pure Bliss Talalay latex mattress. Thank you!read more
Mary Wavle-Brown
Mary Wavle-Brown
00:15 04 Dec 19
We were not sure what to expect when we entered the Metro Mattress store in Cortland, NY. Our preconceived expectations for this visit included a scenario with a pushy salesman or a totally uninformed teen....boy were we wrong! Terry, our salesman, had 18 years of experience selling mattresses. He asked a number of questions to assess our specific needs and listened very carefully. He helped us determine which type of mattress was best and took his time, thoroughly explaining the qualities of each mattress we tried out. There was no pressure, no pushing us to spend more than we were comfortable with and he was very honest and straightforward. Thank you, Terry, for making this big purchase a positive experience! We highly recommend Terry and Metro Mattress!Liz and Mary Wavle-Briwnread more
Tracey Messinger
Tracey Messinger
14:57 09 Nov 19
Craig was awesome to work with and very patient with all the questions we had. Overall a great experience in purchasing a new mattress. Thank you!read more
james knight
james knight
22:55 20 Oct 19
Our costumer assistant Terry was absolutely on point with his questions and input that got us to the perfect mattress for my wife's and my needs! We spent and hour and half there and he was constantly evaluating and advising us with his 18 years of expertise got us what we needed! The reagional manager Emma was there and only gave us more confidence in our decision with the product we chose, she is so joyful and very helpful made the decision even easier! Thank you for all the help!read more
Michael Howard
Michael Howard
17:58 18 Oct 19
My wife and I researched several local retail options and Metro Mattress was by far the most hassle free / professional experience. Mike, our salesman was clearly familiar with the product of interest, answered all questions with genuine sincerity and detailed all points of discussion with a comforting confidence. I would recommend anyone looking for a true hassle feee mattress buying experience consider Metro Mattress first!read more
Melissa Stoodley
Melissa Stoodley
02:08 02 Oct 19
Mike was excellent! Very attentive to my sleeping needs, and he answered all my questions. Thank you Mike for all your help!read more
Katie Connell
Katie Connell
01:49 07 Sep 19
My husband and I went into the Watertown Metro Mattress tonight and had the best experience! We were warmly welcomed by Michael French. He was extremely helpful as well as friendly! We weren't sure what we wanted so he showed us some options that were in our price range. He really knows what he's talking about and doesn't at all pressure you into anything. I would absolutely recommend this store and especially Michael to anyone who is in need of a new mattress! We are so excited to sleep in our new bed!read more
Jim Chenier
Jim Chenier
19:11 16 Jul 19
Great customer service. Very friendly staff. Lisa really went out of her way for me!
Skylar Hayden
Skylar Hayden
13:55 06 Jul 19
I recently purchased a Queen mattress set from this store and it was the best experience I ever had. When I walked into the Liverpool store on Oswego Road Ken G, the manager was immediately helpful and not in that pushy way that makes you want to avoid shopping in furniture stores. He offered to personally try to find me a mattress that fit my needs and my budget. I am extremely happy with what he found! Ken is the best salesman I have ever dealt with he is very personable and extremely knowledgeable about his mattresses and I never want to buy another mattress from anyone else again! I have already recommended him to family and friends. He is an absolute pleasure to work with and I don’t know how this store could ever live without him.read more
Zachary Shavalier
Zachary Shavalier
20:29 05 Jul 19
Kenny G was Amazing!! He made me more confident in buying a brand new Mattress and I am Recommending that everyone goes to him!!read more
William Karabin
William Karabin
01:32 16 Feb 19
Tanya and Serena were extremely helpful in guiding us into the perfect mattress. Wonderful experience!read more
Luciana Araujo
Luciana Araujo
00:21 06 Jan 19
I was very happy with the service my husband and I received.
Wesley Kipp
Wesley Kipp
00:15 06 Jan 19
Jason did a great job helping my wife and I choose the right bed for us.
lynda duncan
lynda duncan
19:45 04 Oct 19
The folks at the Liverpool Metro Mattress were so friendly, upbeat and helpful. When we said basically what we were looking for. Ms K showed us exactly the right thing and had us on our way in no time.read more
Stephanie Crippen
Stephanie Crippen
00:45 28 Jul 19
Just got home from buying a new mattress from Ken at the rt 57 location. He was amazing. Kept us in our price range and was not pushy at all. He made great conversation and made the experience comfortable and easy. I'm so excited to get our new bed this weekend so then my husband can get a good night's sleep. Two thumbs up to Kenread more
Stephanie Zelidon
Stephanie Zelidon
17:46 21 Jul 19
The minute we walked in Ken was enthusiastic and determined to help both me and my mother. He started with my mom. She explained we are in the process of moving and she needed a mattress that’s both and comfortable. Ken started from the beginning and asked her all necessary questions to find the mattress for her. He had her on bed to bed and explained all the differences between the ones she was trying. Then it happened he found one. I on the other hand was thinking of a new mattress and never once thought of leaving with one. He did the same process with me as he did with my mom and the magic happened again. I found one. Needless to say we both left there happy customers with mattresses. Ken went above and beyond to make sure they were affordable along with our pillows. Definitely worth my time and money. He’s amazing! Great job Kenny G!read more
Sandra Marshall
Sandra Marshall
21:24 18 Oct 19
Stephen was very knowledgable and helped us decide on the best matress for our needs. He is courteous and very pleasant. It shows that he enjoys his jobread more
CHRISTINE NILES
CHRISTINE NILES
16:36 14 Oct 19
On behalf of the Stanford Heights Fire Department we would like to thank you for you generous donation to support our 42nd annual Turkey Raffle Fund Raising Event. Your support is much appreciated.read more
Peter Bernardi
Peter Bernardi
21:48 24 Sep 19
Sales person was knowledgeable and spent time explaining the different mattresses, as we were trying them out.read more

Google Rating
4.7