REAL REVIEWS, REAL PEOPLE
Every review on this page has been submitted by a real, verified Metro Mattress customer on Google and Facebook. In the interest of transparency, we do not alter customer reviews.
10:33 04 Sep 17
The sales team is very knowledgeable and they make buying a breeze. I am sleeping like a king in my queen sized mattress! Everything was fast and easy to understand. Thanks MM, I 'll be back for sure!
18:59 31 Aug 17
Awesome in store experience! Very nice people & all very helpful. Only complaint is that the delivery team came 2.5 hours early.
E Will K
21:36 19 Jul 17
Ryan at the John Glenn, Syraucse, NY store was the BEST salesman ever! He was very patient and explained everything in simple terms. Sometimes more than once, as I would ask lots of questions. It was like talking to a person I've known for years.
19:28 18 Aug 17
We were looking for a king sized mattress and stopped at Metro Mattress to see what they had. Our salesperson was Ryan who first fitted us for a comfortable pillow and then took us on a "comfort tour" of many of the beds. We spent 4-6 minutes laying on each mattress, working our way from very soft to very firm, and listening to a discussion of the various features of each mattress. Ryan was a very accommodating salesperson, very attuned to what we liked and didn't like in both a pillow and a mattress. He was truly interested in fitting us with the right items.After trying a lot of beds we selected the "Pure Tally Bliss" mattress which, beside being very comfortable for both of us, is made in AMERICA, hypoallergenic and dissipates body heat. We also purchased the king EZ base, a GM Vertex mattress protector that also dissipates heat, two pillows and a headboard. The total price with tax, removal of an old mattress and the moving of another mattress was around $4,700.00. We have slept now on the new bed for about 2 weeks and are very happy with our purchases. The mattress and the mattress pad really do dissipate excess body heat!Delivery was quick, we could have had it delivered the next day, but chose to have it all delivered in 2 days time. The headboard came from another store and that was delivered in 3 days. There was a problem fitting the headboard with the pre drilled holes in the EZ Base, but after two tries by the installers they were able to mount a modification plate to fit the headboard to the base. I was impressed by their persistence and attention to detail.
19:28 07 Jun 17
Our salesman was top-notch! He spent so much time with us trying mattresses and explaining the different options-not to mention helping us find the right fit for our budget as well! We would absolutely recommend him and the store to others!
19:08 18 Sep 17
The customer service on the phone and online were wonderful. The delivery people were really nice, they came in and put the box spring and mattress up and took out my old ones. The only bad thing was the box spring I bought was poor quality and pretty much made of plywood. It already has a hole in it. Otherwise it was a great experience!
01:03 19 Sep 17
I had a good experience purchasing my mattress here. The salesperson was very well-informed and chose mattresses for me to test that were what I was looking for comfort-wise. I just wish they hadn't shown me the most expensive mattresses on the floor right off the bat.
00:06 23 Sep 17
I had a great experience. Sales person was excellent, patient and didn't pressure us in our decision making. Delivery was prompt, came during their window and also had a way to see where they were. Overall enjoyable process.
16:28 05 Oct 17
Loved this experience. They took the time to really help me figure out the perfect mattress for my needs that was in my price range!
00:39 15 Dec 17
Sales manager very helpful. Went out of his way to make sure We were the 1st delivery in the am before I went to work. The delivery guys were very polite and professional,swiftly removing my old mattress /box spring and setting up the new ones. Over all great experience!!
11:48 18 Dec 17
We went to metro mattress on John Glenn on Black Friday. We received the best service to find the right mattress for us and got an amazing deal! We even got free next day delivery with free setup which was awesome!
21:47 27 Dec 17
Ryan and Ryan were both so helpful. I told them what I wanted to spend on a mattress for our son. They showed me everything available in that price range and a little above. They were very patient and knowledgeable of what each mattress offers. I felt so comfortable with the 2 and was a little bummed when I had to leave. Felt like I was with family. I felt confident I was not being taken advantage of. I was treated with respect and kindness. Ed was also there. He was very professional and personable. He offered me eggnog which I thought was so super kind . Again, felt more like a family gathering then mattress shopping. I would definitely recommend Metro Mattress to our friends and family. This is our 2nd mattress purchase since summer. Each experience was very pleasant. Our neighbor, Harry Clute, suggested your company to us. Harry has also been extremely helpful. I am very thankful for his suggestion. Definitely give a 10!!
17:39 13 Jan 18
Ryan and Kevin were very helpful in choosing a mattress to meet our needs. We needed a mattress for a guest room before the Christmas holiday. We chose a mattress and our guests said they were very comfortable. However, I was a bit surprised to see an indentation already after only two weeks of use especially when a 5 year old mostly slept on it. I was assured of the good quality of the mattress and realize that some compression happens so hopefully this small compression is all that happens.
20:05 18 Feb 18
Mike and Terrance at the Amherst store were very helpful in adjusting our warranty claim . They were proactive when the manufacturer wasn't very cooperative. I appreciate their efforts on my behalf. Can recommend them highly.
20:03 21 Feb 18
Friendly and knowledgeable. Worked to get best price and plan to fit my budget..
00:32 22 Feb 18
Great customer service. Great product! Delivered on time and setup in less than 30 minutes. Took the old mattress and box spring away! Love, love, love my new bed!
Very smooth shopping experience without high pressure sales people. I highly recommend the Penfield location and the manager Sandy. She will actually listen to your needs and explain what mattress will provide the best solution to your sleep needs. We purchased a Tempurpedic with the adjustable base and we are in love with our new mattress. The delivery team was also very great.
Love our bed that we purchased! Very comfy! Able to raise the head, the feet, or both. 🙂
Great customer service. Great product. Definitely recommend!
Great store, good selection, and the salespeople are super helpful. My bed is amazing!
Our salesman Andrew Norris was awesome!! Very informative and professional, not pushy at all. He’s one of the reasons we made the purchase. Hoping the mattress makes us just as happy!
It was a wonderful experience is very knowledgeable staff I enjoy my mattress very much and I would definitely recommend them
Meredith at the Delaware avenue store was wonderful! Very patient and helpful.
We decided that we finally needed a new bed and decided to check out metro mattress in Lansing. Ron was very thorough explaining the pros and con's of each mattress and helping us find the one that fit our needs best. He also made sure we had a great bed frame, mattress protector, and pillows to go along with it. Delivery was quick and the delivery guys made sure I was happy with where it was set up. If there were any issues they made sure they told me right away and made sure it was resolved quickly. Would definitely recommend anyone to go here for their new mattress needs!!
Staff was very patient and tolerant of my many questions and my indecisive nature. I spent over an hour laying on two different mattresses before making a decision, and not once did I feel rushed or like I was an inconvenience. Delivery information (i.e. the time of delivery) was a little off, so they had to come by the next day, which left me without for one day. This is why 4 instead of 5 stars, however, overall, I would recommend them to anyone who asks!
The employee was very helpful in choosing the right bed.
Alice DeLorenzo Beiswenger
Our experience was great and our salesperson was very knowledgeable. We got a great price! Thank you Metro Mattress!
Great service. Definitely recommend to anyone thinking of purchasing a mattress!
Great customer service. Mr French worked hard to find me the perfect bad at a price I was comfortable with. Delivered on time and set up guys were awesome!
Linda Cookson Skaggs
We were looking for an adjustable base and the manager of the Olean store got on the phone and found just what we wanted at a great price.
We had a great experience purchasing a new mattress and box springs here - thanks Gina!
Had a good service and will definitely buy again from them.
I was thrilled with the customer service that they provided!! We had a hard time closing on our home and had to push the delivery date back several times. Each time the person I spoke with was understanding and courteous.
We went to the Wolf Rd location. Paula kept working the deal to make it better. Great experience! Comfortable bed.
I've bought my 3rd mattress from Metro Mattress. These people are great,product is great and prices are great
Jennifer C. Sutliff
Wonderful service and caring employees at the Erie Blvd location. Very impressive ! Can’t wait for my new mattress to arrive ! Thank you !
great mattress and prices! I'm very satisfied with my therapeutic mattress. I absolutely love my new pillow by Bedgear MIST 0.0, best pillow I've ever used. The salespeople are so helpful.
Had great service and was able to get the bed I wanted thanks to Joey
Went to the Hamburg store New Year's Day. Associate George was extremely helpful and didn't try to talk us into something we didn't want. Bought a firm mattress that is working out very well. I would recommend this store to any one!
I purchased a mattress from Metro Mattress for my guest room. Everyone had a wonderful nights sleep. Complements galore. I now have that mattress in my room and will be returning to Metro Matress for another for my guest room. Thank you Metro Mattress!
Amazing service and the friendliest staff I have ever meet.
Chris at the Webster location was terrific. He took the time to answer all of our questions (on two different visits). He explained the differences between the mattresses and made valued suggestions on different options. He was personable and professional. Delivery was timely and the two delivery men were neat, thorough, and professional. Thank for an all around wonderful experience.
Auburn store has got my vote they had excellent costumer service and went above and beyond for us. Thank you Kyle
Friendly salesman, helpful, knowledgeable, no pressure. Love the frame & mattress!
Jennifer J Pedersen
Great experience all around! Delivery was right on time and the team was efficient and so friendly. Mike at the Watertown store made the whole process enjoyable!
We were very happy with our representative (Mike French) because he wasn't too pushy, he was reasonable, and he seemed like he had our best interest in mind.
James Warner Jr
Was very happy with sales team told them what I wanted didn't push to spend more than I wanted
Rhonda LaPointe VanAlstyne
Anthony was very knowledgeable. He knew from talking to us what mattress was for us. Gave us a great deal
Shopped around for a mattress for my grandmother. After going to many places came back to Metro mattress. Mr. French at the Watertown store was a great salesman and got me a quality mattress in my price range
Tammy Bower Burrows
Excellent customer service very knowledgeable salesman. Prompt delivery courteous delivery men.
Gail Poster Nash
Jennifer at the Wolf Road store was extremely helpful. She was very knowledgeable about the products sold at the store. Our order arrived exactly on the day promised.
We went to the wolf rd store, and had a good experience. Jen was very helpful and informative.
2 days prior to Christmas I went into Metro Mattress at the recommendation of our neighbor and friend Harry. We were nothing short of extremely pleased. From the minute my son and I walked in the door we were treated with nothing but kindness and respect. Ryan and Ryan were highly knowledgeable in the mattresses and what they had to offer. I explained my price range,budget and needs. Ryan was most efficient in showing me mattresses that met our requirements. It was a quick process from start to finish. We were treated like family and we would definitely recommend friends and family to shop Metro Mattress. We rate the experience from start to finish a 5 out of 5. They delivered the mattress promptly at 845 the next business day. The delivery men were also very professional and efficient. We appreciate the service and product. Way to go Metro Mattress. We love our mattress and our newest family members ❤️Ryan and Ryan along with Ed were so kind, courteous and efficient. We will definitely be back when in the market for a new mattress!
Tracy Hippichik Murphy
Great customer service! Called and had our issue resolved quickly and very happy with the end product!
Buying my mattress from Metro Mattress was a wonderful experience. My salesman (Steve) was informational & not pushy. He let me take my time laying on the different mattresses. Taking delivery was also a good experience. The delivery guys were careful when removing my old mattress & bringing in my new one. I would recommend Metro Mattress to anyone is in the market for a new mattress.
We were greeted as soon as we talked in and were given many options that were in our price point. The entire process was easy and quick and we left feeling satisfied! Would purchase from them again.
This was an A+ experience. We dealt with 3 different sales people. No one was pushy; all were very knowledgeable amd patient.
What I wanted wasn't in stock, but I was in a hurry. So I ordered a firm instead of a medium. Help in the showroom was great, though.
Great experience knowledge staff. Love to deal with.
Kelly Jones Smith
A+++ Had Excellent customer service! Was very knowledgable about everything I asked about the Mattresses and bedding. Was very patience with me also when I couldn't make up my mine. Bought 3 mattresses and an adjustable frame and bedding. Would highly recommend!
Great customer service 👍🏼👍🏼 In and out under an hour 😊
Michele Smith Kyle
I had a good experience in the Newark store. Very friendly people you have. Any question we had he answered it. I would go back.
The employee who helped me was very friendly and personable, patient and helpful. I think I got a very good deal as well. I did my shopping around beforehand so I know I got a good price, even though there were no crazy sales going on at the time.
Sharon Minetto Pack
Carry quality merchandise. Sales associates knowledgeable.Quick delivery.
Emm was great. Professional and very nice. We ended up with the tempur-pedic and couldn't be happier
Susan Wert Carr
Great service and prices were better then the other stores. Delivery was wonderful and on time!
Kenny G made the experience painless. He was very knowledgeable about the products and how to care for the products once at our home. He was also personable and took the time to answer my questions and did not make me feel like a bother for asking questions. Would highly recommend seeing him if you are unsure of what kind of bed you are looking for.
Judy Runge King
I got what I wanted, a quality hybrid mattress AND at a price I asked for. thanks, Vanessa, at the Johnson City store!
Steven N Alicia Wagner
Great place to deal with! This was our second purchase from them and it was hassle free and we always seem to get a wonderful deal. Would recommend Metro Mattress to everyone.
We had the best experience at the metro mattress in John Glenn in Liverpool! The sales manager helped us find the best mattress for us, explained everything in great detail so we left with no questions on any of the policies, got a great deal, and eve got free next day deleivery and set up of our mattress! Turkey amazing and recommend it as being the only place to go find a new mattress!
We purchased our mattress from the Henrietta store. The salesman was knowledgeable, personable and patient. We did not feel any pressure to buy. The delivery men were on time, polite and quick. They explained how to use the remotes. This was our second time purchasing from Metro Mattress and we will refer our friends/family. Great experience. Thank you!
Great deal and the salesman was awesome. No pressure. And made sure we were completely satisfied before we settled on our mattress.
Jessica Grayce D'Asaro
I recommend the adjustable bed today for those who come from serving in the wars, have challenges or are in wheelchairs and scooters. I got the adjustable bed for it helps so much to relieve the pain of my lower back and during the long months I'm in my scooter, unlike a hard bed framed non adjustable bed, I am able to slide in and out of the adjustable bed for it is to my comfort of my pain trigger points. It is amazing. I strongly suggest one in your home. Thank you. God Bless.
Great information and assistance, gave genuine answers, not merely just for the sale.
Love our new bed just wish we went King!! Saleswoman was great and very knowledgeable.
Suzy Bloch Sodergren
Ask for Andrew - he's very helpful and great to work with!
I went to metro mattress in Rome looking for a nice adjustable mattress so that I could go back to sleeping in a bed rather than a recliner. From the moment I walked in the door our sales man was very personable and pleasant. He encouraged us to relax and take our time trying out all the different mattress’s til we found the one we liked best. He was a lot of fun and explained everything to the fullest. We ended up with just the bed we wanted. It was delivered and set up about 3 weeks ago and we love it. The first night I fell asleep and don’t think I moved until I woke in the am. We are so happy with the bed and our experience was the best I feel it could have ever been. Our salesman’s name was Kerri. Thank you !
Great service, will do anything to help out, would definitely recommend
Went in to buy a mattress, got a mattress, it took a little time and effort to get what I wanted but in the end job well done.
Staff was very knowledgeable and helpful. I had concerns and expectations and Steve (Liverpool store) met every one of them. With heart issues that I have, my sleep cycles are extremely important. By being very upfront with Steve about my sleep/rest concerns, he could have easily steered me towards a product costing much more. Instead Steve broke down my likes/dislikes and position desires in an effort to match me to the right product for my needs. I felt bad for him moving different mattresses around to different adjustable bases so I could truly feel what I would be sleeping on. I chose a mattress and adjustable base for less than what I had expected. I am very greatful to your company that I am finally sleeping well all night long and feeling so much better because of Steves desire to serve the customer rather than just create a sale. Delivery was excellent and on time. Actually the drivers called to give me a heads up. Setup was quick and professional with no messes and no issues. I will rate this company a solid 100%.Thank you again, Jim
Great service and I love my new mattress! Couldn't ask for a better night's sleep!
Great salesman manager made mattress affordable. Nice delivery people who were on time.
Great experience from sale to delivery everyone was wonderful. Ordered on thanksgiving eve and delivered first thing black Friday. Mattress is so comfortable Nd high quality, high recommend
The Geneseo, NY Metro Mattess was so awesome!! Chris helped me pick out everything and was super personable! They had it delivered on time and quickly set it up! Highly recommend them!
We had a great experience at the Amherst, NY location. Got the right bed for us with excellent service.
I just got a bed yesterday from the Oneonta store. My sells person was Chris Kelley he was very patient with me and worked with me till I was happy with the price. He was very sweet and understanding. I will tell all my friends to come see him.
Jeniffer Lynn Sarah StPierre
My sales Rep Joey was very helpful during the picking out and purchasing process. He was knowledgeable and helpful. Joey answered all of my questions and did not rush me to just make a sale. I appreciated the time Joey took to find me the best deals on the types of beds I was purchasing.
Patrick was a very thorough and kind salesman. Would recommend him to anyone in a heartbeat! Helped us find exactly what we needed for an outstanding price.
Excellent Sales experience for our new mattress- Sale person was not pushy at all to make a sale- she help guide us through the process of picking a mattress that was good for both my wife and myself--
Vanessa Nicole Berthel
Awesome!!! Great quality product and a staff worth 5 stars!!!
Joey is the best! He’s not pushy, but sold me the right mattress for me, my budget, my bed frame, AND my back. I haven’t slept this well for a while.
I was very pleased with how friendly and outgoing the associate was he answered all my questions and helped me find the perfect mattress !!! The best part he wasn't pushy . I was set up with an account and had the mattress delivered the next day! So easy
Had an amazing buying experience ! I would defintely recommend anyone I know to shop her for the bed of their dreams !
Sales people were very helpful and friendly. They helped us with financing and delivery was was three days later. Delivery men did a great job. Love my new bed!
Pretty friendly sales associates. Only complaint is to get warranty you need to buy mattress cover from them. It seems to be like that everywhere though.
I would like to say my husband and I had a really nice experience at this store in Canandaigua. The 2 gentleman that work there are very knowledgeable and friendly and we definitely would recommend this for anyone looking to buy a mattress!
We purchased a king bed from Metro Mattress. The staff were very friendly and helpful in finding the right bed for me that met my comfort needs and stayed within my budget! Delivery of my new bed was extremely quick and the delivery men were courteous and efficient. I am very pleased with my purchase!!
Great experience from sale to delivery. Go see John Autore at the Erie Blvd. store. He has been there for 30 years. He will help you find the bed you deserve for a good night's sleep. If you are looking for a quality bed that will last the Tempur-pedic or Simmons Beautyrest Black are the way to go. Both have the best quality coil and/or foam. They will last for years. Remember the heavier the coil the longer the bed will last. We sleep a 1/3 or more of our life so it is worth being comfortable.So no complaints- the sale to delivery process was stellar. You can even track where the delivery guys are online so you will know when they will be coming to your house. Lastly keep in mind that these guys do not build the beds so its on the manufacturer to make them last. I am hopeful I will get 15 years out of my bed and generally you will with a Simmons.
Just went to the Amsterdam store and Jason was super friendly and helpful.. not only did he pick out a great box- spring for us but he gave us a great deal. Would recommend this store to anyone. Totally satisfied.
I visited the Amsterdam location, and worked worked with Jason. He made the buying experience a true pleasure with his vast knowledge of the differences of sleep I would get with different types. He suggested a pillow top which I love, and the delivery team was first class. I recommend everyone who needs a mattress go to see Jason in Amsterdam.
Brad was knowledgeable and helpful prices were reasonable
Excellent sales staff, service and delivery. Outstanding! I would highly recommend Metro Mattress. We got the perfect bed and couldnt be happier. We shopped the Wilton store.
Terry O'Connor Gagliano
This was my 3rd time purchasing a bed from the Auburn Metro Mattress store. Each time I received great customer care and attention. Totally recommend this place for bedding and headboards. Thanks.
Good experience. We bought an excellent mattress.
Chris is great we had a fantastic experience thank you
My wife and I just moved to the Watertown area from out of state and needed a new mattress. We went to Metro Mattress only because we happened to drive by it and I am really glad we did. Mike the store manager is one of the best salesmen I have ever worked with. He didn't try to push the most expensive mattress on us. He worked with us to find out what worked with our comfort level as well as our budget. The staff is extremely professional and they have a great selection of mattresses and accessories. I highly recommend Metro Mattress to anyone looking for a new mattress.
Rudolph Middleton Jr
Very helpful and knowledgeable staff member. Emma koows her products.
Great customer service with excellent staff. Gina spent a lot of time with me and was happy to help
I just bought my 4th mattress with the Niskayuna store. I have had great service and have gotten very reasonable prices. I will definitely shop here again.
We were the only folks in the store when we got there and it originally felt like we were being shown only the best (highest priced) mattresses. But we were shown a very wide selection and we ended up with a more expensive model than we intended, but it was our choice and it didn't feel like we were pushed in any way. Another (younger) couple came in and their salesperson started them the same we were treated. I'm happy with the experience and hopefully this will be the last mattress we have to buy.
Nadine Rebecca O'Brien
Good customer service. Andrew was professional, kind, and honest.
Connie R McCarty Kriegbaum
Was in recently to purchase a twin mattress set. Helpful, efficient, great prices.
Colleen Renee Kross
Kim in Glenmont is phenomenal! Her knowledge and sales capabilities are top notch. The delivery people were professional and took care of boxes and wrappings! It was great! My husband And pups are grateful!
Had a great experience buying a new mattress. Have used them for our family's past 3 bed purchases.
Sara Schmitkons Herrmann
Rose on transit road in lockport was super easy to work with and very helpful!!! Highly recommend !!
Excellent service. We left very happy with our purchase. They took the time to answer all our questions and gave us a great deal
Laura was great not pushy got the mattress I needed! Delivery was on time and very quick and friendly. Great place to do business?
We had never purchased a mattress before and had no idea where to start. Darlene and Gabe were fantastic. They showed us many options and spent so much time answering our silly questions.
Salesperson removed all stress from the decision with informative responses and a friendly disposition. Salesperson listened to our needs instead of just making a sale. Great experience at Metro Mattress!
I couldn’t have asked for more when I walked into Metro Mattress. Mike O was great, he made the buying process so easy, I highly recommend him and Metro Mattress.
Customer service was helpful an timely. Just wish there was more options in my price range but we are happy with our beauty rest!
I just got a bed from Oneonta metro. Sales person was very nice.
MaryBeth Jump Howell
Chris G (Auburn store) was wonderful to work with. He explained everything to us. He didn't rush us or push us into buying something we didn't want. And when we had questions a couple of days after getting our matress he took time with us and didn't make us feel like idiots for asking questions.
Salesman was very helpful, great deals and fast delivery!!
Good experience. Experienced, friendly salesman. Good selection and price. Fast, efficient delivery
Metro Mattress store name: Auburn,NYSalesperson: Kyle H.Kyle was very professional and knowledgeable about the different mattress's that Metro Mattress sells we are very happy with our recent purchase thank you again for a good experience
Called to let us know they would be early and were very polite.
They were awesome - helpful, friendly & listened to what we were looking for!
Great sales process. Michael wasn't pushy at all and helped steer us to to mattress set that we liked and that was also in our budget range. Very thorough explanations and very happy with the service. This is our 3rd purchase from Metro Mattress. Very happy with all 3 purchases.
Very good customer service. Really care about your needs as a customer. Great selling points.
Gabe and Darlene gave phenomenal service. Very pleased
Quick delivery! Hassle free. We haven't slept this well in a long time. Customer service was great, not pushy at all. Reccommend them to everyone!
The sleep guarantee is a farce. Don’t believe it. I purchased a king size Beauty Rest and 6m later it started sagging. Why they’re selling a mattress that breaks down in 6 months is beyond me; but....Did they offer me replacement value for my mattress??? No; they offered a credit of $300 ish — What??!! Not even enough to buy a twin. Ha!! Be sure you’re asking the right questions; otherwise they will BS you too.
The sales staff was very helpful and knowledgeable about their product lines and helped us choose the best option for our price point. They didn't try to up sell to a more expensive mattress.
Knowledgeable, friendly and enthusiastic sales manager! In addition to some great early bird specials!!
Everyone I encountered during the process was helpful and professional and Anthony (at the John Glenn location) was great ... very patient while I made my decision!
Awesome customer service. Jenn was very helpful with finding a perfect mattress for me! I'm sleeping so much better now!
Yvette Smith Betzwieser
Our Sales person Joey was wonderful to work with. Not only was he patient attempting to try and meet our needs he was also very knowledgeable about the product. He was able to answer every question we had. We left knowing we made the best purchase we could to meet both of our needs.
Great choices, great prices. My salesperson Ron was an absolute pleasure. I highly recommend the place. 🙂
Great customer service. Vanessa assisted us. She was knowledgeable, attentive without that pushy salesperson experience A good night's sleep has made world of difference.
Love my mattress and EZ base that I got! Would definitely recommend.
Bought two new mattresses from the Glenmont store. Spent quite a bit of time testing them out so I could be sure I was getting what was was best for me. Great sales rep, took his time with me, very helpful with no pressure. Delivery guys were great also. Would definitely recommend this store .
Kim Marie Panaro
Service people were fantastic. Knowledgeable but no high pressure. Financing option sealed the deal.
Jason Perrone Sr.
Nice store, and Joe the salesman was extremely pleasant, helpful and knowledgeable. Great showroom and they're really good about taking all the time you need to try out the mattresses and find the right one for you.
Stellar staff and excellent quality. They took the time to really help me find a good mattress for my needs within my price range!
John M. Nicoletta
Just took delivery of my second mattress set from the Clifton Park store. Excellent customer service and fast and professional delivery.
Purchased a bed during the Labor Day sale. The proce was right. The salesman was very engaging. We had a great conversation while doing paperwork. Delivery was fast and professional. I wouldn't recommend anyone else but Metro Mattress!
I really appreciate the customer service that was provided to me. Something about the sales rep make made me choose the bed I did. -Fast Delivery
The salesperson I worked with was very friendly and didn't give me any grief when I said I was on a student budget. Helped me pick a great mattress and worked out a price I could manage.
The staff from purchasing to delivery was very helpful. The sales person listened and show me options in my price range. The delivery staff was very friendly and efficient. The one year sleep on it guarantee is reassuring. Not sure I purchased the right bed but we shall see.
Store Manager Sandy was outstanding! She spent over 2 hours (and went past end of her work day) helping and explaining to us the various aspects of mattresses. A Tempur-Pedic mattress is an investment so you need to be a bit educated and do your due diligence.Our delivery team was also great to deal with.
Friendly and knowledgeable staff. We are 100% satisfied with our Tempurpedic and haven't slept this good in years!!!
good knowledgeable sales staff. i highly recommend
Friendly staff, good choices, and on-time delivery.
Bought our mattress from the Ithaca store. Extremely friendly and helpful staff. Love the new mattress, delivery was quick and the gentlemen who made the delivery and took away our old mattress were also friendly and very efficient.
I had a wonderful experience. Paula was pretty awesome and the financing was excellent for my budget. Absolutely would recommend.
Our salesman was knowledgeable, patient and not salesy. Delivery guys were respectful and prompt.
Good service. Bought a mattress and box spring. It was a fast, easy experience.
Good customer service and not pushy just helpful. Accommodating with delivery needs too.
They did a fantastic job of matching me with the bed I wanted, for the price I could afford. Even the delivery men went above and beyond to make sure my purchase was wonderful!
We've gone to the Metro Mattress Store on hwy 13 in Ithaca several times now. Their customer service is always wonderful!
David D. Williams
George the salesman at the Buffalo Metro Mattress store on Delaware was very helpful in my selecting a mattress and bed.
Never shopped there before,but stopped in at the John Glen store and bought 3 mattresses. Found what we wanted at a good price,sales team was great,and the delivery was hassle-free. No worries!
Nance Kron Boyce
Super service, I got exactly what I wanted. Great delivery and set up.
mattress was delivered on time as promised. we had to change the delivery date and it all went smoothly
The service was great and I got a great mattress for the right price for me. I would definitely recommend going there.
My husband, Paul went in to look for a new mattress for our daughter on a very limited budget. The salesperson was friendly, knowledgeable, patient and incredibly helpful. We just couldn't see ourselves going anywhere else to buy!
Rodney K Swartley
Very friendly and helpful. Delivery was on time and delivery men where efficient
Great people, great prices, awesome customer service
Kristina Pugliese Boudreault
Service was good, although a bit of a "hard sell" at first to buy an expensive bed. Once we told them our budget they helped us find something that met our needs. We also bought sheets for the adjustable bed and had an issue with the first sheet set, but they upgraded us and the second set seems to be much better quality. I suggest buying at least the middle grade if you're going for sheets. The low end ones literally shredded within a week of use. The bed itself seems fine, and we are comfortable; we'll see how it holds up throughout the year.
Metro Mattress has excellent service with good options for mattresses, beds and frames. We have purchased from them several times and always had a good experience. Their prices are fair and their service is excellent. We would return to make another purchase in the future when we need another mattress or bed frame.
Great service!Had a great experience..staff was friendly and knowledgeable
Sales man was personable and very accommodating when we brought our 5 month old daughter.
The mattress, Sales person, installation and price of my Tempurpedic was excellent. The fact that a very expensive sale did not qualify for the 0% financing is concerning. They gladly accepted my credit card though.
Terry Tammy Kadle
Good service and very satisfied with our purchase. Thank you
Metro Mattress on Transit in Lancaster was great! Super nice and very helpful 🙂
The salesman was very helpful & the selection & price was great.
Heather Ann Barr
The sales rep was very patient and informative with us when my husband and I were trying to find the right mattress.
Sarah Reed Dolph
Salesperson was great. It was a great experience where we didn't feel pressured to buy anything more than what we were willing to spend. Delivery men were pleasant and came in their window, got a call and was able to track them.
Makayla F Marion
Good customer service. Spent about 3 hours there and was not rushed. Wonderful experience trying all of the beds, salesperson was also able to tell us everything we needed to know. Quick and painless process and next day delivery!
Bought a queen set from Rob at rt 31 and was a great experience.
We purchased a mattress set over the phone for our lake cottage. The salesman was very helpful and accommodating. The delivery was on time and went very well. Best of all, no more backaches!
I left the store happy with my decision and pleased with the salesman. He was on my side and got me the best of the best even though I was working with a small budget. I will have a long-term relationship with this store.
Great service. I highly recommend it. A very positive experience.
Great customer service. Enjoyed shopping there. They knew exactly what I wanted and got it done.
Great customer service and the delivery truck showed up exactly when they said they would.
From the second I walked into Metro I was greeted like they loved their job. My fiancé and I walked out with the bed of our dreams! Thanks for all your help Paula and Anthony. You guys are the best.
I had a good experience purchasing my mattress here. The salesperson was very well-informed and chose mattresses for me to test that were what I was looking for comfort-wise. I just wish they hadn't shown me the most expensive mattresses on the floor right off the bat.
Very helpful employees! Helped me to find the perfect bed for me.
The customer service on the phone and online were wonderful. The delivery people were really nice, they came in and put the box spring and mattress up and took out my old ones. The only bad thing about my experience was the box spring I bought was poor quality and pretty much made of plywood. It already has a hole in it. Otherwise it was a great experience!
Excellent service in the store - offered me exactly what I was looking for, didn't try to up-sell me on anything. The delivery truck was early, and was willing to wait 15 minutes before they left because they were outside the promised window of time, and we were coming from out of town
Tony N Gerrie Peca
Start to finish ....professional and easy to deal with. Would recommend to anyone.
Metro Mattress was more of a pleasure to deal with an HONEST salesman.
Very quick transaction. Not a lot of pressure. Bed was delivered when they said.
The gentleman who helped me was polite and not pushy. The bed is durable and comfortable at a reasonable price! Worked with me to make the process easy. Will send friends and family there for sure
Awesome service and great product. I love my new bed!
Amy Esposito Trumble
Jen at Cicero metro mattress was great to work with! Thanks!
This store is excellent. Made the process very simple.
Roger J. Foster
NEEDED A NEW MATTRESS, ONE WE HAD WAS TO SOFT WALK IN WAS DIRECTED TO TRY SEVERAL DIFFERENT STYLES, CHOSE THE FIRM BREEZE AND AM VERY HAPPY
Fantastic service and delivery from the Fairmount store!!!
I had a great experience at the store, got a fair and reasonable price, and had prompt and easy delivery.
They made my purchase an easy, pleasant experience.
no pressure-respectful of my budgetgot personal service
I am most excited about coming home to our bed and that makes us happy.
The staff at Batavia NY Metro Mattress are fantastic! I'm on a very tight budget and I didn't expect to find anything. To my delight, I found 2 mattresses in my budget AND the salesman was great!. I returned several weeks later in search of 2 more mattresses in the same price range. The store didn't have any available BUT the salesman took time to call and find me 2 more in their warehouse! Both of the salesmen were fabulous.They treated me with great respect. If I had an unlimited budget and could shop anywhere, I would definitely return to Metro Mattress again!
First time mattress buyer. Salesperson listened and helped me with everything -- not pushy at all.
We went to the Latham NY store and had a great experience. The sales associate was straightforward and knowledgeable. Delivery of the mattress was on time and simple!
Florence M. Zehr
They are the best. We got the temperpedic with adjustable base and its very nice. John A. helped us get the right one in Dewitt,NY Thanks John A. Ed Burhardt
Delivery happens out of Syracuse which is sort of inconvenient timing-wise for Rochester, but Steve (the manager) from Geneva was amazing.
There was an unexpected mix-up at the warehouse that delayed delivery, but Terry personally delivered my mattress to me after hours. Much appreciated.
The salesman was exceptionally knowledgeable about the materials of mattress construction and came off as very honest regarding the pros and cons of various mattresses. He spoke to my wife and I about the different qualities of steel used to develop coil-spring mattresses, as well as how they degrade over time in comparison to memory-foam mattresses. After going over our options and patiently showing my wife and I around the showroom to try the various mattresses, we left with a coil spring mattress and understanding that the 1-year sleep on it guarantee enables us some flexibility in the future if we reevaluate our purchase over the next year.
Salesperson knowledge and communication skills were top notch! I got a fantastic mattress.
Ryan L. Carter
Jennifer Renee Gowe
The associate that helped us in the store TRULY helped us! He found a mattress that alleviated my daughters back pain when lying down. He took his time. We had to get a second mattress for her college room. He ordinates delivery from another store, showed us a box spring with drawers in it which is working out great in her room! The delivery men were also very courteous for both of our deliveries. A very good experience!
My first experience purchasing mattress in US, it's very fast and comfortable.
We went in last Saturday just to get educated about the market on a new bed. Jen on Wolf Rd in Albany was such a good salesperson we bought a new bed that day! The bed was delivered the following day, on a Sunday, by very friendly and knowledgeable service delivery men. We are very happy with our new bed amd adjustable foundation!
Best deals around, good products and great, knowledgable salesmen!
Fantastic service and quality products. Rob taught me more than I could have ever hoped about the art and science of mattresses and sleep. Go during off-peak hours for extra attention and practice naps. I would definitely return here - although the mattress I got should last me decades. Enjoy the zzz's!
Chuck was very helpful, knowledgeable. Took time to explain features, made suggestions. Very thrilled with purchase. Delivery people very professional, came earlier.
We had a great experience with metro-mattress. Our sales rep Ron was absolutely exemplary, and we had a great experience with delivery as well. We're completely satisfied with our sevice and products
Had a good experience metro express. Would buy from them again
Josh in Henrietta was super knowledgeable and helpful, and financing and delivery were a piece of cake. I wasn't planning on a new bed, but I'm sure not sorry about it and I will buy my next one from Metro Mattress! Thank you!
Jennifer Gow Terry
Jason was patient and informative! Finding a mattress that both my husband and I could agree on was no easy task but Jason did it. He was knowledgeable about all the products in the story and had a mattress we order late Saturday evening delivered Monday morning. We would recommend Jason and Metro Mattress to friends shopping for new mattresses.
There tracking system is amazing! Let's you know within 15 minutes of there a rival so you don't have to be home all day waiting. THANK YOU, ELIZABETH ERDEI
powered by Facebook
00:32 22 Feb 18
Great customer service. Great product! Delivered on time and setup in less than 30 minutes. Took the old mattress and box spring away! Love, love, love my new bed!read more
20:03 21 Feb 18
Friendly and knowledgeable. Worked to get best price and plan to fit my budget..
20:05 18 Feb 18
Mike and Terrance at the Amherst store were very helpful in adjusting our warranty claim . They were proactive when the manufacturer wasn't very cooperative. I appreciate their efforts on my behalf. Can recommend them highly.read more
23:28 20 Jan 18
Andrew was very patient and helpful. I made a mistake on my first choice of mattress and took advantage of their 30 day exchange policy. This was a hassle free experience no added charge for the exchange. I did buy a more expensive mattress but this was my choice and I was not pushed to do this in any way. You can believe what Metro Mattress promises.read more
04:50 16 Dec 17
I felt like Kim really helped us to pick out a great mattress and gave us a lot of good information. She was also very nice.read more
23:43 15 Dec 17
Needed a bed frame and was able to get one quickly and at a fair price.
14:31 01 Jan 18
Great experience, helpful workers, and good prices.
17:35 18 Dec 17
I got what I wanted, a quality hybrid mattress AND at a price I asked for. They worked with me and were very patient as I considered many factors. Thanks Vanessa!read more
13:20 15 Dec 17
We were extremely satisfied with our very knowledgeable saleswoman. Great buying experience with absolutely NO PRESSURE!read more
21:47 15 Jan 18
Our salesman Mike was a great help, he made buying a bed so easy.
Emory von Au IV
22:27 15 Dec 17
We had a great experience at the Amherst, NY location. Got the right bed for us with excellent service.read more
13:20 20 Oct 17
Great sales process. Michael wasn't pushy at all and helped steer us to to mattress set that we liked and that was also in our budget range. Very thorough explanations and very happy with the service. This is our 3rd purchase from Metro Mattress. Very happy with all 3 purchases.read more
17:38 16 Feb 18
I showed up after 5pm on a Friday and needed delivery the next day. I was told I needed to have my purchase done by 6pm. With the help of Ron, I decided on a bed and it was delivered the next day. I love my bed and the customer service I received!read more
19:04 02 Jan 18
Staff was great with kids and willing to help find a great mattress within our budget
03:59 26 Oct 17
Great service! Our salesperson, Ron, found us a great deal for our mattress, and took the time to really educate us on picking the best mattress for us. The mattress that we purchased is phenomenal! Best sleep that I've had in years.read more
Louie & Shelly Fiorentini
19:44 21 Dec 17
The two gentlemen who work at the Cortland Metro Mattress have been so helpful in buying a mattress, box springs, and bed frame. They showed me everything and we had to decide on our budget needs. Everything was delivered as promised and set up. We are also purchasing a Cool pillow that my wife needs due to hot flashes. If you are buying anything for a bedroom definitely stop and see these two men. You will not be disappointed.read more
12:00 17 Dec 17
I highly recommend Metro Mattress in Cortland NY. The sales people there are wonderful to work with and they know everything about each mattress in the store all you need to do is tell them what type of firmness you are looking for, my husband and I love a very firm mattress and Christopher led us right to the best one they had Thank you Christopher.read more
01:59 20 Oct 17
Went to MM to get a mattress for my dad. Bought a twin, great service and product. Needed to return and did so with no hassles. Upgraded to a full size for 400$. The manager, Terry, was fantastic. Knowledgeable, helpful, just the best. I can't recommend Terry and MM enough-you can't do better.read more
18:00 13 Feb 18
We had a great experience at Metro Mattress with Mike. He helped us find a mattress within our budget and was definitely not the pushy salesman type. He took the time to find something that worked well for both of us and we feel we got a really good deal on a quality mattress without being pressured into anything that either wasn't for us or was outside of our budget comfort zone.read more
01:18 08 Feb 18
All around fantastic experience! All of our questions were answered and we left the store feeling extremely pleased with our purchase. Delivery came two days later! The delivery team was so friendly and efficient. We will absolutely recommend Metro Mattress to anyone needing a new bed.read more
18:16 31 Jan 18
We were very happy with our representative (Mike French) because he wasn't too pushy, he was reasonable, and he seemed like he had our best interest in mind.read more
00:26 20 Feb 18
It was a wonderful experience the staff was extremely helpful and I love my mattress
14:27 13 Feb 18
Drivers kept us very up to date regarding delivery. Very professional and courteous! We love the mattress we bought for our daughter as well! Can’t wait to come back to purchase our TempurPedic!!!read more
18:13 18 Dec 17
Kenny G made the experience painless. He was very knowledgeable about the products and how to care for the products once at our home. He was also personable and took the time to answer my questions and did not make me feel like a bother for asking questions. Would highly recommend seeing him if you are unsure of what kind of bed you are looking for.read more
20:08 29 Jan 18
Excellent customer service! Salesman name Zach is not only knowledgeable about mattress but also very helpful and professional.read more
21:32 28 Jan 18
Metro Mattresses risk free sleep guarantee makes you decision to experience the benefits of your perfect Tempurpedic that much easier...and extended financing options are amazing.read more
00:24 17 Dec 17
Excellent selections and great service!
14:00 19 Feb 18
Staff was very patient and tolerant of my many questions and my indecisive nature. I spent over an hour laying on two different mattresses before making a decision, and not once did I feel rushed or like I was an inconvenience. Delivery information (i.e. the time of delivery) was a little off, so they had to come by the next day, which left me without for one day. This is why 4 instead of 5 stars, however, overall, I would recommend them to anyone who asks!read more
01:07 17 Feb 18
The staff and delivery guys were professional and very helpful. We went to buy a bed the day of a snowstorm and I was so glad they were open. I came in with my 4 year old and 4 month old to get a bed for my 4 year old. He still talks about trying out the beds like the 3 bears story! Thank you for being so helpful and accommodating.read more
23:59 03 Jan 18
Steve was very helpful and patient while I picked out a new bed for my roommate. The delivery was prompt and the delivery men were very courteous and friendly. Will highly recommend. SincerelyJennifer Cronkread more
18:03 14 Feb 18
Great customer service. GreatPrices for quality of mattresses. Delivery service was very accommodating. Enjoying comfort of the mattressread more
00:51 14 Feb 18
Had great service at this location differently will go back and thank to Joey got the bed I wanted
18:38 13 Feb 18
The sales team was knowledgeable. I also didn't feel pressured to buy a mattress which was nice. Already noticing more sleep on the new mattress.read more