REAL REVIEWS, REAL PEOPLE

Every review on this page has been submitted by a real, verified Metro Mattress customer on Google and Facebook. In the interest of transparency, we do not alter customer reviews.

Google Rating
4.6
Savannah McKenna
Savannah McKenna
18:39 20 Nov 18
Manager Mike & Lavalle have given me an amazing deal and are amazing at what they do. These mattresses are great quality and clean, better than everyone else I’ve been to. Thanks so much I’m so Excited to have this new mattress!read more
Susan Bejger
Susan Bejger
15:42 16 Nov 18
My experience with Mike and Terrance at Metro Mattress on Niagara Falls Blvd was wonderful! Professional and very courteous through the entire sale process. I would definitely recommend to anyone looking for the best customer service! Thank you guys!!read more
Patti Mann
Patti Mann
12:29 14 Nov 18
Working with Mike was easy and stress-free. He listened to our specifications and guided us to the best mattress for our needs, and we left feeling like we got a great mattress at a great price. Thank you, Mike!read more
Brinson Marine
Brinson Marine
23:29 09 Dec 18
Shopped at all the local companies and returned to metro. Great customer service, highly recommend Ryan! He did a great job!read more
Haley Jordan
Haley Jordan
14:30 24 Nov 18
Ryan was a great sales representative. He was able to give us details on all mattresses we tried out, and in the end, we were able to find the perfect mattress in our price range!read more
Alexander Wood
Alexander Wood
13:39 14 Nov 18
Fulfillment of our online order for 2 mattresses was less than 24 hours. The delivery was fast and efficient, and the whole experience was seamless. Thank you, Metro Mattress. Three bedrooms in our house are furnished with new state of the art beds thanks to your company.read more
ben kolakowski
ben kolakowski
18:15 12 Aug 18
I worked with Tom at the Glenmont location and my experience was fantastic. He was polite, well-mannered and extremely informative. He helped me find exactly what I was looking for. Would certainly recommend anyone to do business in that location!read more
Mari
Mari
13:12 05 Aug 18
It’s been awhile since we have purchased a new mattress. Andrew was an amazing help. He really took his time to place us with the right product. Not only did I feel great about my purchase but was surprisingly happy with the salesperson. I do not like working with the classic pushy salespeople. Andrew was not that...he was so knowledgeable, interested in my situation, and he really took his time. He was not at all pushy about one mattress over another. I was shown many different price levels. I’m happy with our choice. Delivery was seamless. They communicated about their on time arrival time and did a great job setting up the bed. Upon delivery we realized the bed was sitting up so high that I’d need a step stool. Andrew immediately set us up to swap out the boxspring with a much thinner foundation. I’m a little apprehensive about finding sheets THIS deep! We did get the sheets that they sell there. They have thick elastic band around the whole bottom sheet. They worked like a charm. One thing I wish was that we upgraded to the cooling mattress protector. I wasn’t sure if that was just a hokey upgrade. The bed is very warm. Overall, I am very happy with our Beautyrest Black Natasha and I feel supported by Metro Mattress. So far so good! I’d recommend. Definitely go when Andrew is there! He will not steer you wrong.read more
Darleen Taylor
Darleen Taylor
00:51 01 Aug 18
Andrew was fabulous. I told him my situation and he found the perfect mattress at the perfect price. I was having a stressful day and he made my day. He is very professional and friendly. I would recommend anyone to go there.read more
Rachel Birmingham
Rachel Birmingham
18:45 22 Oct 18
Furniture shopping has never been so easy!! I called ahead to ask if they had what I was looking for. Upon my arrival, Keith took the time to walk me through a few of my options. He was friendly, answered all of my questions, AND the best part? I didn’t feel pressured into buying everything we saw.I ended up purchasing and they are delivering my purachse in just one day!Keith was professional, helpful, and I left with exactly what I have been searching the entire area looking for- leaving me to be a very happy customer with my experience. Thank you!read more
Mandy Starling
Mandy Starling
22:12 12 Oct 18
Satisfied with the customer service Keith provided. My finance and I have back problems and we have enjoyed our new firm mattress. Would recommend metro mattress to family and friends.read more
Howard Zendle
Howard Zendle
14:01 10 Aug 18
Salesman Jeff Solomon was very helpful & knowledgeablr. What sold me on the product was the feel and the structural design.read more
Ali
Ali
15:31 25 Jul 18
Absolutely excellent service. The salesman, Ron, was very very helpful and worked hard for us to make sure that we got the best mattress at the best price. I absolutely love my new bed - it's comfortable and has stayed comfortable over the last month. I spent weeks looking for a mattress, and am very lucky I found Metro Mattress!Also delivery was a breeze! The workers were professional and very fast! The whole setup - a king size mattress, box spring, and frame - was delivered promptly the next day and took minutes. Thank you!read more
Caroline Steingard
Caroline Steingard
15:59 09 Jul 18
Easy to order on the phone, easy next-day delivery with clear delivery time and date, and easy set up thanks to the people who delivered it! Thanks for great service!read more
Rick Moore
Rick Moore
01:21 09 Jul 18
The sales person was very helpful and not in an annoying and pushy way. He helped me find a mattress within my price range that I was comfortable with. Based on my experience, I would recommend this place to others.read more
butterflyinchic
butterflyinchic
03:05 04 Dec 18
This place is great. We spent about two hours trying every mattress and pillow they had to offer. We ended up purchasing an adjustable den frame with massage, a mattress that was on sale, a cooling heat dispersing cover, and two personalized pillows. The sales team was great - very informative and helpful, accommodating to our needs instead of the most expensive sale (as I have experienced elsewhere). I highly recommend you go in to their store and ask the questions you have, and let them help you find the right material for you personally to get your best rest on. Very satisfied with the customer service experience and our purchases. 5/5 star rating - couldn’t have been any better!read more
Melissa Murphy
Melissa Murphy
20:00 30 Nov 18
Terry & Andrew were super friendly & fun! I went in with my new roommate so she could get a new bed...they made choosing a mattress seem less scary than it really is. Any questions we had, they answered and didn’t make us seem stupid for asking. Great customer service & knowledge of the mattresses. They will work with you to fit your budget as well! THANK YOU FOR MAKING IT FUN! Financing was amazing as well!read more
John Tillotson
John Tillotson
02:17 25 Nov 18
We had a very pleasant experience selecting and purchasing our new mattress set at Metro Mattress in Cortland. Our sales representative, Terry, was very knowledgeable about the range of bedding products that would meet our needs. He spent a great deal of time working with us in comparing the features and feel of each mattress, as well as explaining the financing options available to us. Terry was friendly and patient as we took our time in making our final selection. He also arranged for us to be able to have next-day mattress delivery on a Sunday. Overall, we had an excellent mattress buying experience thanks to Terry.read more
Nicholas Reddick
Nicholas Reddick
18:25 03 Dec 18
Mike French did an excellent job of pointing me in the right direction of a mattress that suited my needs. He was very professional and patient while I tried out several of the floor samples and he never pushed too hard on the up-sale of additional items that I found unnecessary. Mike is an exemplary salesman and Metro Mattress should hold the highest of value for his employment and dedication.read more
James Ballard
James Ballard
17:46 25 Nov 18
Wonderful experience! Manager was The Best!Will definitely return. James Ballard
Todd Canan
Todd Canan
01:26 13 Nov 18
The sales people are amazing !!! They helped my daughter and I find exactly the right mattress for her as well as met my budget . Way to go guys, Thank you !!!read more
Noreen Brady
Noreen Brady
21:13 21 Oct 18
KennyG was an excellent salesman. He was very courteous and patient with us. We will be very happy to send him future customers. I know we will be happy with our new mattress.read more
Kerry Washburn
Kerry Washburn
21:05 19 Oct 18
Bought a new mattress today at the 137 state route 104 oswego location. Had a great experience and great service. Very helpful associates!read more
Lori Wells
Lori Wells
18:40 23 Aug 18
I had a very good experience choosing my new mattress. Dave did a great job and answered all my questions.read more
Linda Kern
Linda Kern
02:06 01 Dec 18
Jason was professional, friendly and courteous. I bought a mattress, box spring and frame for my granddaughter and she is very happy In her new bed. I need a mattress soon myself and would definitely consider buying from him again..read more
OG Johnson
OG Johnson
19:25 02 Nov 18
Great mattresses but very expressive and the sales guy seemed desperate! Really makes you second think capitalism.read more
Kristen Riley
Kristen Riley
17:04 21 Sep 18
Staff was extremely accommodating and knowledgeable to help me pick the right fit to replace my 16 year old mattress. The manager was honest with me and didn’t try to sell me something I didn’t need. After picking the right one, the delivery came the following day! Delivery crew was in/out in no time and I’m loving my new mattress!read more
Sara Albanese
Sara Albanese
18:07 29 Jul 18
My fiance and I came in to the Rt.57 Metro Mattress location and was very impressed by the cleanliness and choices in this location. Steve was very helpful and knowledgeable, making it easy to pick what we needed to be happy!read more
Gail Frost
Gail Frost
13:35 16 Jul 18
We went looking for a new bed for my mom. Steve showed her the different mattresses and she found one she loved. Had an amazing experience.read more
Diana Graser
Diana Graser
12:01 06 Jul 18
Easy to deal with, both sales and delivery. On time delivery. Traded out foundation that was high the next day.read more
Aja Trier
Aja Trier
17:40 26 Jul 18
Great experience! Joey was a knowledgeable and no pressure salesman who listened to our needs and helped us find the mattress for us. We had plans to shop around, but didn't end up feeling the need to go anywhere else because we were confident we were getting exactly what we needed through Joey at Metro Mattress. Highly recommend!read more
Esther Miriam Hall
Esther Miriam Hall
16:49 26 Jul 18
Kim was extremely knowledgeable and able to communicate very effectively everything I needed to consider in my purchase. She was not a hard sell and gave me space to make my own personal decision based on my needs. That was extremely important to me. She was friendly and easy to work with.read more
Catelinn McElroy
Catelinn McElroy
14:35 28 Jun 18
I absolutely loved my experience at metro mattress!!! Joey helped me through all of my questions and concerns and helped me pick the perfect mattress and pillows!! I definitely recommend people come here for their next bed!read more