REAL REVIEWS, REAL PEOPLE

Every review on this page has been submitted by a real, verified Metro Mattress customer on Google and Facebook. In the interest of transparency, we do not alter customer reviews.

Erika Dolan
Erika Dolan
21:08 02 Sep 19
Mike and Steve were awesome! I took my mother-in-law here and they listened to what she said and didn't just try and sell her anything. On top of that they hooked us up with really good deals. When you find that bed you really want, sometimes the price can deter you from buying it. When you find your bed at Metro Mattress, don't worry about the money because they will find a way to get you the bed of your dreams! I would definitely reccomend this place for anybody looking to purchase a new bed.read more
Starlight Nova
Starlight Nova
21:56 31 Aug 19
Mike was awesome! He had a thorough know of the products he was selling. He was personable and attentive. I was surprised how attentive he was to myself and my family despite taking care of another customer. I would definitely recommend coming here for mattress needs.read more
John Vosburgh
John Vosburgh
00:34 24 Aug 19
We recently purchased a mattress from Metro Mattress on South Transit Road in Lockport. Rose was great the minute we walked in the door. She was friendly and very professional. Rose was very knowledgeable and helped us understand the differences between each mattress. It was overall a great experience and would highly recommend them to anyone making a mattress purchase in the near future.read more
Patti Vona
Patti Vona
19:00 12 Oct 19
Great service with next day delivery 👍Knowledgeable, friendly, staff...real people. Good selection at an affordable price. Gabe and his team 😂read more
Lorraine McNair
Lorraine McNair
12:53 29 Sep 19
My experience with the salesperson KennyG was excellent. I appreciated him sharing his knowledge of the structure of the therapedic mattress along with finding this type of mattress in their warehouse that fit my budget.read more
Gail Jones
Gail Jones
19:46 26 Sep 19
Obviously I needed to replace my mattress. This is usually an embarrassing thing to do...laying down on various mattresses in your preferred sleep position while talking to a complete stranger is just plain weird. However, Ken G. made me feel very comfortable throughout the entire process. He listened to what I needed, showed me a few mattresses which fit those needs, gave me feed back, and gave me an amazing price. Ken even looked up an old purchase I had made and gave me a solution to a problem i was having with the unit after 10 years of use! I will be back soon to fix that issue and will definitely recommend Metro Mattress and the John Glenn store in particular to friends and family!read more
Marjorie Bunch
Marjorie Bunch
10:47 25 Aug 19
Straightforward shopping and delivery experience. Tom the salesman made an effort to find us the best deal possible.read more
papaya leaf
papaya leaf
22:44 15 Aug 19
Tommy at Metro Mattress is professional, knowledgeable, courteous, and attentive to details. I knew what brand I wanted, but was not sure which model to choose. He patiently guided me through trying a variety of models which helped me making my decision with confidence. The whole purchase experience was relaxing and stress-free. I highly recommend the store especially Tom’s service.read more
Josh Peacetree
Josh Peacetree
23:13 18 Jul 19
A quick and painless transaction. I even stopped back 2 days later to add a box spring to my order. My delivery showed up right on time.read more
Seren Cody
Seren Cody
21:30 20 Jul 19
I had a really great experience here buying a new mattress. Chuck was very professional and happy to help. I like that he was very patient with me trying to find the right mattress. I recommend coming here for a new mattress.read more
Mary Ann Bynes
Mary Ann Bynes
15:38 23 Jun 19
Have never gone to Metro Mattress before but would definitely go back and recommend it to anyone. Salesperson was very helpful and knowledgeable.read more
Infiniti Greens
Infiniti Greens
17:00 15 Apr 19
Scored a great deal on a floor mattress during their spring mattress sale. Saved about 60% and enjoyed my time in the store. Sales rep was knowledgable and accommodating. Looking forward to sleeping in the new mattress!read more
Vincent Ballistrea
Vincent Ballistrea
13:22 12 Jul 19
My wife needed a new pillow since her old one was causing some neck stress. I worked with Ron and he took the time with different styles and we found one that was a great match for my wife. Great service and I enjoyed working with Ron.read more
Roxann
Roxann
16:45 26 May 19
Great experience! Ron was knowledgeable and friendly. He listened to our needs and concerns and helped us pick the right mattress. Thank you for your help Ron!read more
Sherry Nedrow
Sherry Nedrow
15:10 24 May 19
Ron, the sales person I spoke to was courteous, pleasant, knowledgable and very helpful. One night on my new mattress was all it took to realize it wasn't the right firmness. He was extremely professional and helpful in locating the right one for me to try before I traded...and then set up delivery quickly. Now I love my new Pure Bliss Talalay latex mattress. Thank you!read more
Steven Sholar
Steven Sholar
20:57 15 Sep 19
Terry was awesome. Showed us all of our options and found us what would fit our needs and wants the best. Low pressure, good buying experienceread more
Brianna Gignilliat
Brianna Gignilliat
19:04 02 Sep 19
Great experience! I was leaning towards an online purchase, but quickly realized i needed to be able to look/feel each option. Terry was great with helping guide me but the best part was for me to decide what was comfy for me. Thanks again!read more
Mary Toti
Mary Toti
02:06 25 Aug 19
Service was great..Terry was very patient and friendly not at all pushy. Answered all my questions thoroughly. Very pleasant experience.read more
Melissa Stoodley
Melissa Stoodley
02:08 02 Oct 19
Mike was excellent! Very attentive to my sleeping needs, and he answered all my questions. Thank you Mike for all your help!read more
Katie Connell
Katie Connell
01:49 07 Sep 19
My husband and I went into the Watertown Metro Mattress tonight and had the best experience! We were warmly welcomed by Michael French. He was extremely helpful as well as friendly! We weren't sure what we wanted so he showed us some options that were in our price range. He really knows what he's talking about and doesn't at all pressure you into anything. I would absolutely recommend this store and especially Michael to anyone who is in need of a new mattress! We are so excited to sleep in our new bed!read more
Juan Aguilar
Juan Aguilar
20:28 31 Aug 19
Customer service was nice, and had a good quick experience. Prices are affordable and Mike was very helpful in helping me find what I needed without trying to sell me something expensive. Mike also helped me save 40% on a mattress, I would recommend his service to others.read more
Jim Chenier
Jim Chenier
19:11 16 Jul 19
Great customer service. Very friendly staff. Lisa really went out of her way for me!
Skylar Hayden
Skylar Hayden
13:55 06 Jul 19
I recently purchased a Queen mattress set from this store and it was the best experience I ever had. When I walked into the Liverpool store on Oswego Road Ken G, the manager was immediately helpful and not in that pushy way that makes you want to avoid shopping in furniture stores. He offered to personally try to find me a mattress that fit my needs and my budget. I am extremely happy with what he found! Ken is the best salesman I have ever dealt with he is very personable and extremely knowledgeable about his mattresses and I never want to buy another mattress from anyone else again! I have already recommended him to family and friends. He is an absolute pleasure to work with and I don’t know how this store could ever live without him.read more
Zachary Shavalier
Zachary Shavalier
20:29 05 Jul 19
Kenny G was Amazing!! He made me more confident in buying a brand new Mattress and I am Recommending that everyone goes to him!!read more
William Karabin
William Karabin
01:32 16 Feb 19
Tanya and Serena were extremely helpful in guiding us into the perfect mattress. Wonderful experience!read more
Luciana Araujo
Luciana Araujo
00:21 06 Jan 19
I was very happy with the service my husband and I received.
Wesley Kipp
Wesley Kipp
00:15 06 Jan 19
Jason did a great job helping my wife and I choose the right bed for us.
Stephanie Crippen
Stephanie Crippen
00:45 28 Jul 19
Just got home from buying a new mattress from Ken at the rt 57 location. He was amazing. Kept us in our price range and was not pushy at all. He made great conversation and made the experience comfortable and easy. I'm so excited to get our new bed this weekend so then my husband can get a good night's sleep. Two thumbs up to Kenread more
Stephanie Zelidon
Stephanie Zelidon
17:46 21 Jul 19
The minute we walked in Ken was enthusiastic and determined to help both me and my mother. He started with my mom. She explained we are in the process of moving and she needed a mattress that’s both and comfortable. Ken started from the beginning and asked her all necessary questions to find the mattress for her. He had her on bed to bed and explained all the differences between the ones she was trying. Then it happened he found one. I on the other hand was thinking of a new mattress and never once thought of leaving with one. He did the same process with me as he did with my mom and the magic happened again. I found one. Needless to say we both left there happy customers with mattresses. Ken went above and beyond to make sure they were affordable along with our pillows. Definitely worth my time and money. He’s amazing! Great job Kenny G!read more
Nicole Rulnick
Nicole Rulnick
17:36 21 Jul 19
I went in hoping to find something to fit my budget and I was greeted with a friendly welcoming smile from Kenny G, the store manager. He was amazing. His first main concern was not my budget but what if any ailments I had so that he could find the bed with the best support for me. Needless to say he found the perfect bed and pillow to fit my budget! I also want to give Steve a shout out. He kept me involved in good conversation while Ken helped my daughter pick out her bed! If you're in the market for a new bed Metro Mattress is the place to go! Thanks guys!read more
Zac Seaver
Zac Seaver
20:10 13 Jan 19
Joey spent a lot of time understanding our needs and testing out different mattress styles. Overall, a great experience.read more
Jennifer Saburro
Jennifer Saburro
17:49 13 Jan 19
Joey was awesome! This was 3rd purchase from Metro Matress. Loved working with Joey. Highly recommend this location and Joey! He was patient, friendly, went the extra mile for us and was pleasant to work with!!read more
David Battaglia
David Battaglia
18:48 05 Jan 19
I had a great experience at Metro mattress with Joey. From him asking me the right questions to figure out me needs, to showing me all potential mattress models. Joey provided me with everything I needed to figure out the perfect mattress for me in a timely manner; while giving me ample time to adjust to each mattress accordingly. I highly recommend doing your mattress shopping at Metro Mattress Schenectady location with Joey!read more

Google Rating
4.7