Citi Retail Services
Citi Retail Services - Primary Finance Option
Thank you for choosing Metro Mattress. Metro Mattress financing is provided to you by Citi Retail Services as an added convenience. If approved online, simply bring your approved application, account number and photo identification to the Metro Mattress (hyperlink to all of our locations) nearest you. Applying online will save you time and allow you to shop for your new mattress set knowing your approved credit limit. Call or visit a Metro Mattress store location for complete details.
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Frequently Asked Questions
Who do I contact for general questions about a Citi Retail Services account or about my online credit application?
Call Citi Retail Services Customer Service at 1-800-643-5607 or write to:
Citi Retail Services
PO Box 22066
Tempe, AZ 85285-2066
Once approved when will I receive my Metro Mattress Preferred Customer Credit Card in the mail?
You should receive your credit card 10 to 14 business day after the application is approved by Citi Retail Services.
Do I have to wait to receive my Metro Mattress Preferred Customer Credit Card before I can make a purchase?
No. If your application is approved, you may visit the store to make or finalize your purchase with your account. If your credit application is approved, you will receive confirmation with your account number and credit limit. Simply print off the page with your account number and credit limit and utilize that until you receive your card in the mail.
If I have forgotten my Metro Mattress Preferred Customer Credit Card can I still charge purchases to my account?
Absolutely. As long as you have available credit you may still charge purchases to your account. You will be required to provide photo identification in order to verify your information before processing a charge on your Metro Mattress Preferred Customer Credit Card.
When will I receive my first billing statement?
You should expect to receive your first billing statement 30 - 45 days after receipt of your merchandise. If you do not receive your billing statement within this time please contact Citi Retail Services Customer Services at 1-800-643-5607.
When is my payment due?
Your payment due date is listed on your individual billing statement. If you require further assistance, please contact Citi Retail Services Customer Service at 1-800-643-5607.
Where do I send my payment?
Payments are to be sent directly to Citi Retail Services:
For Regular Mail: Citi Retail Services
PO Box 183041
Columbus, OH 43218-3041
For Overnight Mail: Citi Retail Services
1500 Boltonfield Street
Columbus, OH 43228
How do I request a Credit Limit increase?
You may request a credit limit increase by contacting Citi Retail Services Customer Service at 1-800-643-5607.
What should I do if my Metro Mattress Preferred Customer Credit Card is lost or stolen?
Contact Citi Retail Services Customer Service immediately at 1-800-643-5607.
Metro Mattress offers a wide array of Financing Options for Qualified Buyers. And we now offer a No Credit Check financing option for those customers with a complicated credit history.
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